Your customer support is shit.
According to the functional retard at the end of the line yesterday, the following is a problem with the video cable:
(Note the convenient lack of a red ring of death.)
Yes. That’s totally a cable problem and not framebuffer corruption because your shitty console is made to such shitty standards that it is now not only the only console I have ever owned that has died on me, but the only console I have ever owned that has died on me twice.
Regards,
An ex-XBox 360 owner.
PS: If you are going to offer paid repairs via your website, please also offer options for people without access to credit cards.