Almost Over!
The rhyming cowboys are in town and it is crazy busy tonight! We've been sold out since two pm and I've been sending walk-ins to hotels down the street, which is odd because usually it's the other way around. At about five, a reservation popped up for a suite, effectively overbooking us. What the hell, CRS? Talk about making us look bad, because we're the ones who have to explain to the guest that we don't actually have a room available. When the gentleman came in, we had to send him away, but at least he didn't throw a fit.
So far, most people have been nice, with a few exceptions. Room 103 chewed me out for charging a pet fee, which is listed on the website she booked with, as I kindly pointed out. Room 219 came down and practically threw her key at me demanding a new room because the water in her toilet was brown, so I went up and flushed it, inwardly rolling my eyes. To be fair, she probably thought it was clogged up and didn't want it to overflow.
There was another guest I started to gripe about, but when I had it written out, I stared at it for a minute, thinking "Hmm. I could have handled that differently." Well, I'll remember it for next time. Working shifts by myself means I don't always have a manager to lean on and sometimes have to come up with solutions for customer problems without any help.
But why am I even here tonight when I should be at home nursing my brain injury? On Monday, I was sitting in my wobbly office chair when I pushed it back from the desk so I could get up. It creaked and came apart with me in it (literally, the entire top half just fell right off the base), slamming my head and shoulder into the wall. The family who owns the hotel and lives in the back heard the crash and came running out to investigate. They were very nice, bringing me a glass of water and making me lay down on the couch. The next day, I felt fine but told my boss I could feel a concussion coming on and probably wouldn't be able to drive to work the next day (when we had a ton of reservations) because of the dizziness. He considerately offered to let me stay in a room overnight so I could be here for my shift. Damn, I tried, but I didn't fool him for a minute. Oh well, tonight's almost over, anyway. I think I'll do a happy dance on my way out to the parking lot!