Some Servers Need to KNOW How to Take a Customer's Order
Some servers today don't know how to take your order in a restaurants. Sometimes, I honestly have had better luck getting my order correct at fast food restaurants at times. It's sad, it really is.
A good example, is twice I have ordered the garden salad at Red Lobster with saying "No tomatoes and No cucumbers." BOTH times, the servers made the side ( Read more... )
A good example, is twice I have ordered the garden salad at Red Lobster with saying "No tomatoes and No cucumbers." BOTH times, the servers made the side ( Read more... )
"The first person is not at fault for the last person for an error that is IN full control of the last person to catch." This caught my eye. So nobody else is at fault for an error, just the last person to handle something? Complete "shoot the messenger." Do me a favor, don't ever work in a setting where QC is 100% of the job. Where I work (Steel Industry), EVERYONE on a line is responsible for what comes out of that line. Shipping (last line of QC) isn't responsible for every scratch on a product we make. If the laser dings the Trifecta lids, then we NEED to source that so the error doesn't happen again. Otherwise, you make no money because your constantly fixing the error in Shipping, which isn't where the error is occuring. Also, don't come back telling me Steel and Food have nothing to do with each other. The kitchen is an assembly line, just with food. Everyone is part of the team, and when you just attack the server (in this case, unfairly) then you show how little you know of a kitchen.
"My server can't change the prices,..." Wrong. Servers can eighty-six food or drinks, or add entrees and sides. They have more control than you think.
"I know more than you, how about that one for ya?" In what respect? All I see is an angry woman who claims she tips 19% even if she is dealing with "stupid servers that don't *LISTEN* to WTF you ordered and ASSUMED things." Your words. Not mine.
"It's not the expo's fault you brought me the food with obvious things wrong,..." Yeah, it's his fault. His entire job is to watch the plates, compare them to the tickets, and organize the tickets based on time to the window. Your servers job, is to bring you food. Again, the goes back to the point where you aren't paying for the service. Your tipping for the service. But when waitstaff are generally paid around $4 an hour, then taxed on income, and taxed on tips, you essentially steal the service by not tipping. The only time it's acceptable not to tip at all is when the waitstaff is verbally abusive, or never served you food. Food mixups or drink mixups is the kitchen's or the bar's error, respectively. If you aren't tipping (and I make this assumption because it's absolutely insane to go on a tirade like this and then tip 20%+. If that truly is the case, then you are insane.) because of a food error, your shooting the messenger.
"Even if you put in the order wrong even,..." Server's fault, I agree.
"I also had a waiter that once admitted he grabbed the wrong entrée from the kitchen." Again, server's fault. That's not blaming the epxiditer (By the way, Expo, is not an expiditer. It's a dry-erase marker.). Blaming the expiditer would be an error in the food when the ticket was right. That's a kitchen issue. Besides being a "LAZY, UNCARING, and STUPID" server, how is a kitchen messup the servers fault? Because he sees the food? Give me a break, and it also shows you didn't read my comment. You just read what you pissed you off, stopped, copy-pasted and went on a tirade.
"You also act like it's impossible for servers to bring out condiments ahead of time when I have had servers do that to not forget." Where did I say that? I was simply referring to the fact that because you weren't specific enough, you used the menu as a cop-out to you not being specific. Although I don't know why you would want condiments ahead of time, unless you do shots of ranch while being pissed off that your server didn't double check what you wanted on your burger. And she also made the grave mistake of ASKING you if you wanted ranch AND marinara! My the good Lord forbid that the grave sin of double checking your condiments be committed! You are so contradictory, it's pitiful.
Also, just take note. Over the entire course of my comments, I have tried to keep my caps and insults to a minimum. In your next reply (should you reply) please just cut the fluff and insults and get to the point.
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So what if they served me the wrong thing by wasting my time by not **CARING** about the time they have wasted me from bringing out DUH mistakes?
It's not about power, it's about CARE about WTF you are doing, not just "I will trust everyone for my money attitude for stuff I can easily notice myself"
They served me, SO? If it wasn't right 4-5 things, WTF tip you if you didn't give a flying fuck about WHAT THE FUCK YOU JUST HANDED ME?
So what, they served me, but it wasn't what I ordered, so WHY should it matter if they took me something I did not order or want, huh? If they wasted my time with several trips to fix it and made ME baby-sit them by having to repeat my order when they had a written order that they could have KNOWN what I had ordered, but didn't bother to compare the food to the written order.
"So nobody else is at fault for an error, just the last person to handle something?"
As I gave in my example with your mom making me my food that you took my order from, if you would have compared the written order to the food, noticed I had brought me beans, noticed that the ranch wasn't there so you fixed it, and didn't bring me the rice, then there wouldn't have been **ANY** problems WHAT-SO-EVER, now do you understand?
My server's job is being a mistake preventer so to speak in that I am paying them to get it right if it's something obvious, not just to bring me anything and not care.
My point is, if the problem doesn't get to the customer, then you prevented it from getting there in the case I just talked about above. You didn't let the problem get to me. You made sure it didn't.
The last person may handle something, but it may not be their fault such as ANOTHER SERVER delivering obvious mistakes, but the original server that took the order didn't put in the order correctly. THAT would be something that the LAST PERSON wouldn't be at fault for. Your server however DOES have a way to notice an obvious problem with their written order. Another server has the ticket if it's correct to notice an obvious problem.
"Complete "shoot the messenger."
No, because it's something**************YOU******************* could have controlled the obvious errors from getting to my table wrong by comparing the written order to the food, noticing the problem, getting it fixed, and THEN delivering the food without the DUH obvious mistakes.
So how is that shooting the messenger, when you had ***100% FULL CONTROL*** over checking over the food with your written order, huh? OR If it's another server with the ticket correct, you have full control over checking the ticket by asking the expo for the ticket since this other sever wasn't my server.
It's not shooting the messenger, it's blaming the person that ************SERVED************ the problem to my table that *(*****COULD*****)))) have PREVENTED IT FROM GETTING TO ME. Now do you understand you have to check over the expediter instead of just trusting them with your tip? I know I wouldn't just trust they were perfect people that never made mistakes. I would check over the co-worker's work for errors.
"Shipping (last line of QC) isn't responsible for every scratch on a product we make."
You can't compare food to an item that is not food related. There are no scratches in food normally. Also, if there were, the last person would probably notice BEFORE it got to the customer to be sent out is the point.
The idea is to AVOID getting it to the customer, NOT the other parts. Sure, it's nice when someone notices a problem well before it gets to the end of the line, but that doesn't always happen is my point.
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This is a contradiction here then. If "EVERYONE" is responsible, then it CERTAINLY **IS** YOUR JOB to READ THE TICKETS AND WRITTEN ORDERS. Got ya on this one HYPOCRITE!!! Everyone INCLUDES YOU TOO!!
You still can't compare that, because you all are making different parts, where as food is well food, so it's not as complex. If I order extra pickles on the side and beans instead of a baked potato, those products you can clearly notice without blinking an eye per say unlike some scratches and also, a side dish isn't affecting the entire entrée either, just that side dish for example, where as a scratch on a piece of steel MAY affect the entire product if it's welded together for example. This is stupid what you are comparing food to, it really is. No pickles on the side of the plate you can just get some. If I get some pickles when I didn't want any, you can get a new plate. It's not the same as ruining the entire product essentially with each piece.
"Shipping (last line of QC) isn't responsible for every scratch on a product we make."
No, they are responsible for making the scratches, but if it gets to a customer, I would say YES, IT IS, because it should have been noticed by SOMEONE BEFORE that happened and if it was the last person, then so be it.
Avoiding the problem from getting to the customer is the issue if you can easily notice it.
"Otherwise, you make no money because your constantly fixing the error in Shipping, which isn't where the error is occuring."
So then if I were a server noticing I had DUH mistakes all the time, I would report that to my manager, but that still doesn't help when they make a real mistake from time to time just missing something once in a while. The last person can PREVENT it from getting to the customer(unless it's another server with the ticket wrong for any obvious errors).
"Everyone is part of the team, and when you just attack the server (in this case, unfairly) then you show how little you know of a kitchen."
Contradiction here. You just said "It's not her job to compare ticket to food." Now you are saying it's a "team." If it's a team, that means, it's YOUR JOB to check over the expediter's mistakes. That is what a team is, NOT "It's not my job" attitude. THAT is NOT teamwork and you KNOW THAT IS THE GOD'S TRUTH!!
This shows how little you know about teamwork that you can't say "That's not my job, that's their job", because it is TEAMWORK. There's no "it's not my job" when you are talking about teamwork. Everyone helps everybody out. YOU KNOW WHAT I AM SAYING IS THE GOD'S TRUTH, don't lie now.
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You didn't obviously **READ*** WTF I SAID, did you?
I SAID **PRICES**, that means when for example, I was overcharged on ribs, it was on the menu at Outback $16.99, but on our check was $17.29, that means my server couldn't change the price in the computer to $16.99, but she could have noticed the issue, then gotten her manager to fix it or she could have noticed the issue, gave me 35 cents(for taxes) to fix the problem without going to the manager, but she can't adjust the price though.
That has ZERO, ZERO, ZERO to do with what the hell you are talking about.
That's how stupid you are, you don't understand the real problems customers have at restaurants. People order from **MENUS** and you don't want to see that, just what you want to see. Whether its' a price or a sauce that comes with an item. The menu is the GOD of ordering essentially. You have go by that when you take an order and then use whatever the customer said as well, then go from there.
"All I see is an angry woman who claims she tips 19% even if she is dealing with "stupid servers that don't *LISTEN* to WTF you ordered and ASSUMED things." Your words. Not mine."
I am angry, because I ordered no tomatoes and no cucumbers, NEVER once mentioned onions. The garden salad comes with onions. That's the point. WHY should I be happy with servers that DON'T *LISTEN* to WHAT you order, just *ASSUME** everything without paying attention to WTF you actually did say.
Why assume I didn't want onions when I made every effort to say no cucumbers, no tomatoes? That makes zero sense to me to assume such as stupid thing.
"Yeah, it's his fault. His entire job is to watch the plates, compare them to the tickets, and organize the tickets based on time to the window. Your servers job, is to bring you food."
How when YOU could have prevented the problem from getting to me by remember, your words, not mine "EVERYONE" "Everyone is part of the team,", that means there is no "This is their job not mine" type of thing. EVERYONE WORKS TOGETHER TO GET your food obviously correct to your table. While the expediter isn't delivering my food, you are though, so you need to WORK AS A TEAM, NOT just acting like it's only the expediter's job by COMPARING the expo's work that's on the plate for any obvious mistakes with your written order or if it's another server, they have the ticket, so unless it's not correct, the other server would be at fault, not my server.
It's not a team if you aren't willing to check over another person's work. That is "no my job attitude" that is SOOOO FAR AWAY from teamwork it's not funny.
How can you say you are working as a team if you don't check over the previous person's work, especially when your money is on the line when YOU are the server?
"Again, the goes back to the point where you aren't paying for the service. Your tipping for the service."
That's still paying. I still am PAYING YOU, even if it's a tip, I am still PAYING YOU. HOW THE FUCK IS THAT ANY DIFFERENT THAN TIPPING? PAYING IS PAYING, through a tip or through a pay check, paying is paying. You still have to claim taxes on your tips, so there's no differences here. Giving you money over the restaurant's bill is still PAYING YOU and not the restaurant, DUMMY!!
"But when waitstaff are generally paid around $4 an hour, then taxed on income, and taxed on tips, you essentially steal the service by not tipping."
No legally, no one has to tip unless they have automatic gratuity that is added.
Also, taxes are not anyone's issue but yours. We ALL have to pay taxes, so STFU. Servers aren't any different than anyone else that has to pay taxes. Taxed on tips is INCOME. Any money you make IS income IDIOT!!
No, if you get stiffed for let's say serving me 4-5 mistakes, even if you put in the order correctly when they were all obvious mistakes that I didn't have to touch anything to notice them, then I am just treating you the way you treated me. You stole my good service, I steal your tip. What goes around, comes around. It's not just business, this is dealing with people's FEELINGS and TIME. It's not just business here.
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No, for example, I stiffed a waiter because he didn't APOLOGIZE nor stopped what he was doing to fix the mistake, which was almost $11 overcharge for ringing up the wrong table on my credit card. No, our money is JUST AS IMPORTANT AS YOURS, so if you don't care about my time and money by not only stopping immediately to fix a large overcharge like that, but also not even say you are sorry when I was nice about the mistake, FUCK YOUR MONEY. It's a personal thing when people tip, it's not a business decision. You don't get it. It's not a RIGHT to have a tip, it's EARNED!! I had to get a manager to fix it when that wasn't MY JOB, that was HIS JOB and I should have gotten a comp for such a large overcharge, but NO, I didn't even get an apology from the waiter even.
"Food mixups or drink mixups is the kitchen's or the bar's error, respectively."
NO, most of the time it's a server error or another server error.
Food mixups could be that my server put in the order wrong, grabbed the wrong item from the kitchen, left the kitchen with something obviously wrong like ordered no bbq sauce on ribs, but ended up getting some on the ribs, handing me a wrong side dish or forgetting my side dish, etc.
Once a waitress said "Your entrées will be out shortly" without mentioning my husband's side salad. That was a GOOD CLUE she forgot to serve it, otherwise, she would have mentioned the side salad first, like DUHH.
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First time, ordered a presidente margarita at Chili's. Waited and waited, finally aprox 15 mins into waiting our waitress asked me if I had received it yet, I told her no. Well, turns out, the bartender didn't relay the message to my server nor did my server that really should have inquired about where my drink was didn't inquire about it wayyy the hell sooner like 8-10 minutes instead of 15 mins, that the bartender made the drink in another type of glass. Well, by the time I received it, it was literally a half an hour from ordering it 9:02p.m. - 9:30p.m. Anyway, that's when I received it from a manager that told me they were out of the shakers. Well, my point is, my SERVER could have inquired about WHERE THE FUCK MY DRINK WAS and found out much sooner even with the bartender not telling her about the lack of clean presidente shakers. This situation was completely my server's fault for not checking on WHERE the hell my drink was in a much more timely manner. She could have found out 8 minutes into in around 9:10p.m, but didn't even come to our table until 9:18p.m. Can you believe that?
Another time, I waited 25 minutes for a margarita. I had to remind our waiter at Applebee's and boom instantly 3-4 seconds later he brought it. Yeah, it had beeennnn sitting and he FORGOT.
Another time, I had a waitress put in and actually bring out a mudslide frozen when I ordered a white russian made with kahlua and grey goose vodka.
Another time, I ordered at Houston's "A white russian made with kahlua and absolute", which the stupid waitress literally brought me a CLEAR GLASS with no cream or milk in it. That means SHE brought me a black russian and didn't LISTEN to WHAT I ordered nor did she know WTF she was serving me. I have NEVER and NEVER even since had a problem where I had to say "and cream or milk", because usually people know that WHITE russian means WHITE, cream or milk in it. They usually know how to make it even if they aren't a bartender.
Another time, a waitress forgot to put my drink order into the computer for a mai tai, because she didn't write the food orders down as well as the bar drink. I asked her twice if she needed to write it down, she claimed "I can remember up to 15 people", what a CROOK OF SHIT, when she couldn't remember 2.
Another time, I had to remind a waiter about my margarita and he brought it right out instantly.
Other times, ordered margaritas with salt, the servers brought it out without salt, like DUH, compare your written order to the glass, DUH, you don't even need drink to notice salt on a RIM of a glass, like DUH!!
So you see, most of the time, drinks and food orders are the SERVER'S FAULT, NOT the bartender's fault or the kitchen staff's fault.
http://www.cafemom.com/group/416/forums/read/13184309/how_do_you_tip_your_server?next=1#replies
AutymsMommy said: I was a bartender during college and I can tell you that in my bar, it was generally the servers fault when bar drinks didn't get to a table in a decent amount of time. I would make service drinks first (I could entertain my bar customers easier than you can explain to a table why it's taking so long to get a drink)... put them on the service bar and the waiters were supposed to pick them up. I can't tell you how many times those drinks would sit there for 5-10 minutes. Then I would have the server bringing the drink back complaining that the customer said it was "watered down."
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No, because if it's my server delivering my food to my table, for any error that you don't have to *TOUCH* the food to notice the mistake you have FULL CONTROL over getting your pad of paper out that you WROTE the order on and COMPARING that written order by WORKING AS TEAM BY CHECKING OVER THE KITCHEN STAFF'S WORK FOR ANY DUH MISTAKES like wrong side dishes or missing ranch.
That's not the messenger, that's the server deciding to not go over the order with the plate of food.
When the Denny's waitress brought me onion rings when I ordered seasoned fries, even if she would have put in the order correctly(I didn't get charged for the seasoned fries, but who knows what the ticket in the kitchen actually had on it), she took it from the kitchen to my table WRONG, which that was in her FULL CONTROL to avoid since she WROTE DOWN MY ORDER and she could have compared the written order to the food to have caught the obvious mistake, since like DUH onion rings don't look like fries, do they?
"Blaming the expiditer would be an error in the food when the ticket was right. That's a kitchen issue."
No, because the expediter didn't bring me an obvious error that I didn't have to TOUCH the food to notice the problem. For example, you put in seasoned fries, you bring me onion rings, that's YOUR FAULT you brought me the wrong food. I don't care if the ticket was right, YOU WERE TOO LAZY, UNCARING, UNWILLING TO WORK AS A TEAM TO COMPARE THE WRITTEN ORDER TO FOOD to have noticed like DUH onion rings aren't fries, like DUHHH STUPID STUPID!!
I also didn't take a number and pick it up from the expo at the window. You brought me my food if you were my server. If it's another server, the other server can compare the ticket to the food by asking the expo for the ticket to compare the food to, to work as you said EVERYONE WORKS AS A TEAM.
It's not a kitchen issue if you left the kitchen with such a DUH mistake, that's YOURS for not paying attention to WTF you are serving me. It becomes your issue once you LEFT the kitchen with an error that you don't have to TOUCH A THING to notice the mistake. It's your issue also, because you now have to go back to the kitchen and then rebring it back again when it's corrected, so YES, that could have been totally prevented by YOUR comparison of the written order with the food if you didn't even try to do that, which you say it's not your job, when it is, since EVERYONE is supposed to work as a TEAM, your words, not mine.
So what, you put in the order correctly, but then what came out didn't even resemble what I ordered, why would I not blame you for wasting my time and not caring about WHAT you were serving me, huh?
"how is a kitchen messup the servers fault?"
Once you left the kitchen with the DUH mistake like even if you put in my order correctly, but left with onion rings instead of fries, that's on YOU for *************SERVING*************** me THE COMPLETELY WRONG FOOD. If you are tolerate or blind or need glasses, then I can say ok, you can't do the job properly, but you aren't ANY of these things, so it's YOUR mess up once YOU DECIDED TO SERVE IT OBVIOUSLY WRONG TO THE CUSTOMER BY DECIDING NOT TO COMPARE THE WRITTEN ORDER TO THE FOOD. If it's another server, if the order is correctly put in, then that's that other server's fault, unless it's a condiment, then really it's both the other server and your server's fault since condiments are something that can be brought out ahead of time.
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What break? That's the problem you want a "BREAK" all the time instead of working as a **TEAM** by CHECKING OVER YOUR CO-WORKER'S WORK FOR DUH MISTAKES.
You don't want to admit that you can truly prevent for example, onion rings from getting to my table when I ordered fries. WHY? WHY be so lazy not to compare the written order or if you are another server, the ticket(assuming the ticket is correct of course) to the food?
You are TOO LAZY to check over your co-worker's work with your "It's not my job" attitude instead of working as a TEAM to get it to the CUSTOMER'S TABLE as obviously correct as you possibly can. You aren't doing that. All you are doing is putting 100% trust into the expediter and kitchen staff for any mistakes that you don't have to touch the food to notice the mistakes. You aren't TRYING to PREVENT the problem from getting to the customer if the problem is in your control to notice such as a wrong side dish or missing side dish.
What break though? If you are the original server, you have written order, so YOU give me a break and QUIT FUCKING MENTIONING TICKETS. You don't need a ticket if you WROTE IT DOWN ON YOUR FUCKING ASS PAD OF PAPER LAZY ASS, UNCARING BITCH!! You are lazy, uncaring, and stupid. You don't even know what typically comes in a caesar salad even, that's sad, it really is.
"You just read what you pissed you off, stopped, copy-pasted and went on a tirade."
No, I told the GOD'S TRUTH that if the customer can notice an obvious error without touching their food, so can their server do the same. If it's another server, the ticket has to be correctly put in and if it is, then the other server is at fault for bringing me the wrong side dish for example, not the expediter. My server isn't at fault for another server bringing me a wrong side dish when my server put in the order correctly either.
"you used the menu as a cop-out to you not being specific.:
I am, it's called comparing the MENU to what the customer ordered and then determining their order from there since that's how customers order.
For example, wouldn't you blame a customer if they sent their food back because they didn't want onions on their burger when the MENU stated onions came on it? Wouldn't it had been the customer's responsibility to have read the menu and ordered the burger with no onions? Why in that case, you would most likely be mad with the customer, but if it's the other way around that my server didn't read the menu, that I can't feel the same frustration, huh?
I bet you would be thinking, "It's on the menu onions" since you even said "Often, the server will ask about a side, but that's it", so then yes, it would be the customer's fault that he didn't say he didn't want onions when the menu stated the burger came with onions, but when it's the other way around when something IS on the menu, you don't want to take full blame when the MENU states I get marinara no matter what unless I say I don't want it, huh?
You go by the MENU when you take an order. You don't COMPLETELY go by the customer's order, you also go by the menu as well. They shouldn't have to repeat all the things it does come with just as I didn't have to say onions and croutons in the Red Lobster salad, because they even have pictures of this garden salad on their website menu that have an onion on it.
http://www.redlobster.com/images/menus_landing/dinner4two_menu.jpg
I can see the onion in the garden salad in that picture even. Onion COME in the salad and I can also see a crouton, that means I don't have to repeat everything the menu has already that comes with the item just as when I just say "I would like a garden salad" without modifications of any sort.
You get onions and croutons when you order "as is", why because you add or eliminate items in the food, the server doesn't actually LISTEN to WHAT you said, but just ASSUMES you meant just lettuce, huh?
"Although I don't know why you would want condiments ahead of time,"
To avoid ANYONE forgetting them, that's why. To avoid having to WAIT to eat, that's why if they are forgotten, that's why. LIKE DUH, WHY do you think?
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How is that contradictory when the MENU states it comes with it when it doesn't COSTS the customer more money nor does it AFFECT ANY OTHER PART OF THE FOOD, that's why there's no NEED to ask if I want both? I am ORDERING BOTH when I order the mozzarella sticks, because that item according to the menu COMES with marinara, so even if I ask for another sauce, that has ZERO to do with no wanting the sauce it came with if the customer never said they didn't want the marinara.
Why bother asking if there's no point to it? For example, let's say I didn't want the marinara, well, I don't have to send my mozzarella sticks back just because I got another sauce. I also won't be getting CHARGED for it at Applebee's since Applebee's has NEVER charged me for extra condiments before. So WHY bother asking if I want both if it really isn't going to make a huge difference if the person gets both if they only wanted one, huh? I just want to know WHY? WHY do you care if the customer is PAYING for that marinara ANYWAY, so it's only getting the ranch for free, not the marinara.
So how is it contradicting if it's not affecting the customer in any manner that really matters really. I have had cocktail sauce and ketchup given to me in a container at Red Lobster, SO, I just move the crap. I don't want the stuff, but it isn't touching my food for me to really give a shit if it's there or not. The time it takes to take it off the plate is 2 seconds and if that really bothered me, I would have just ORDERED in that manner saying NO KETCHUP, NO cocktail sauce. I mean really. I don't mind getting more sauces, I mind not getting the sauces I do want. if I don't use it, SO WHAT? No skin off my back since it's not costing me anything more and it's not affecting the taste of my food any. That is SOOOO DIFFERENT than a burger that would have to be remade if something is wrong on it such as mustard that they'd have to remake the entire thing. NOW do you get what the HUGE DIFFERENCE IS? An extra sauce I don't want isn't going to affect me but 2 seconds worth and I could just give it to the server when they bring my food if it bothers me on my table, big freakin deal. Now when I don't have the sauce I did order, then that's getting my order wrong and now I have to wait to eat. It's a big deal if they have to remake my entire sandwich or burger though. GET THE DIFFERENCE HERE? Also, if it's 2 side dishes I am ordering and the meal comes with one, YES, as a server, it's best to ask for example "Do you want fries AND a baked potato or just a baked potato", because not only does it affect the customer's order significantly by maybe misunderstanding what they meant either 2 side dishes or substituting the fries it come with for a baked potato, but it also COSTS more to get an extra side dish, so YES, asking in those situations is very helpful. Asking just because I order a sauce with an item isn't helpful if I don't get charged for the extra sauce and my food itself isn't affected since the sauce is completely on the side in it's separate container.
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If you agree, HOW does he know what he is grabbing if he didn't get out his pad of paper to compare the written order to the food, huh? That's what happened. He fix it immediately. He put in the order correctly even, but didn't bring out the correct food. How is a wrong entrée any different than a wrong or missing side dish? It's not, wrong food is wrong food. Bringing out wrong things or forgetting to bring things is the same type of mistake.
If you agree with this, then WHY should side dishes, or any error that you don't have to touch the food to notice the mistake you don't seem to agree with, huh?
YOU are contradicting your own logic here.
He left the kitchen with the wrong food. Same thing when the waitress at Denny's left the kitchen with onion rings instead of fries(let's just say she put in the order correctly, but honestly, the same result happened, so what does putting in the order correctly matter in this case when it was MY SERVER that brought me my food, huh?
If it's the server's fault in the instance of bringing out the wrong plate of food, it's the server's fault for ANY WRONG ITEM that isn't covered up by anything since in order to have KNOWN it was wrong, they had to compare the written order to the food(unless of course they actually remembered it by memory alone, which is very hard to do and NOT EXPECTED EVER).
I don't get it, you say it's the server's fault for bringing out a wrong entrée, but a wrong side dish isn't you feel? That makes ZERO SENSE. You need the written order to compare the food to in BOTH situations to KNOW WHAT food you are BRINGING TO THE TABLE.
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I haven't contradicted ANYTHING. My logic is very true. If you are agreeing with me, WHY are you disagreeing, then? If it's the server's fault for delivering the wrong entrée, that means it's because he was supposed to KNOW WHAT he was delivering to our table. WHY is ANY other type of mistake that you don't have to TOUCH the food to notice it ANY DIFFERENT? IT'S NOT ANY, ANY, ANY, ANY DIFFERENT!!
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I had gone by the MENU, THEY DIDN'T. The waitress at Chili's said "I didn't think of that" when I told her the lettuce and awesome blossom strings were on the **MENU** already. She only paid attention to the things I listed, not the things that COME with the item according to the menu.
Same thing with sauces. If I order chicken tenders that come with honey mustard and order bbq sauce, according to the menu, I get honey mustard, so unless I truly said in some way or fashion I didn't want the honey mustard, I have truly ORDERED IT already by ORDERING the chicken tenders, because it COMES with honey mustard already without having to say I want the honey mustard just as when Joe Schmoe orders "I would like the chicken tenders" which he gets his honey mustard without having to tell the server anything. WHY?
IT'S ON THE FUCKING MENU YOU IDIOTS!! KNOW THE MENU BETTER THAN ME, NOT THE OTHER WAY AROUND!! QUIT ASSUMING!!
Joe Schmoe didn't have to say honey mustard and got it, why because I order the same item along with bbq sauce, that all of a sudden I don't get what I am PAYING for already, which is the honey mustard, huh?
It's an ASSUMPTION, NOT LISTENING TO WHAT THE FUCK THE CUSTOMER ORDERED!!
When you take an order, you have to compare the MENU and THE WRITTEN ORDER BEFORE you put the order into the computer to know exactly how to put the order in.
For example, I wanted lettuce and awesome blossom strings. I am ORDERING those items when I order the sandwich already. NO NEED TO REPEAT the menu descriptions. That's my server's job to know the menu BETTER than I do. It's not their job to assume either. It's their job to get my order correctly as I ordered it, period.
In that case, I would have asked the customer due to the stupid people that I had at the donut shop that didn't know how to order if the customer wanted lettuce and awesome blossom strings since that DOES affect the food itself. I would NOT have assumed they just wanted almost a plain chicken sandwich with cheese and onions only, because the customer didn't order the sandwich like that. The customer ordered it without saying a WORD about the lettuce and awesome blossom strings that COME with the item, so that means most likely they want it and if you have any doubts since it DOES affect the food itself, ASK.
You need to go by the menu and what the customer said, NOT just what the customer said when you take an order YOU IDIOT. That's why the problems happened. I read the menu, they didn't and assumed as well. I ordered according to the menu, they only went by assumptions.
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Same thing with the sandwich. I didn't mention the lettuce and awesome blossom strings since they **CAME** on the sandwich without me having to say so.
Now do you get how these type of servers, yourself included, are ASSUMING, NOT LISTENING to WTF the customer ordered, and are NOT comparing the MENU to WHAT was being ordered?
I ORDERED CORRECTLY, THEY didn't LISTEN!!
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Then say stuff like this "Again, server's fault." When I said ""I also had a waiter that once admitted he grabbed the wrong entrée from the kitchen."
You are CONTRADICTING your own logic here, because if it's the server's fault(YOU AGREED REMEMBER) that my husband received the wrong entrée, then it's my server's fault if they deliver the food to me with any error that they don't have to TOUCH the food to notice the mistake. There's no difference, because in BOTH CASES, they would have had to pull out their WRITTEN ORDER and COMPARE the plates of food, which those errors would have been ones that you don't have to TOUCH anything to notice them.
You make ZERO SENSE in arguing with me over this and before saying the complete opposite.
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IT'S NOT!! What a contradictory person you are, for real!! IDIOT, because you don't realize when you are contradicting your own logic, don't know what comes in a caesar salad(which onions DON'T come in this salad either BTW), don't know how to place an order, always assume that someone can't order other sauces, don't know the menu of the place you would be working at, don't know how to take an order, etc.
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Then you said rebuttal: "Yeah, it's his fault. His entire job is to watch the plates, compare them to the tickets, and organize the tickets based on time to the window."
Then you say "Again, server's fault." When I said "I also had a waiter that once admitted he grabbed the wrong entrée from the kitchen."
That means the wrong entrée was an obvious error and you **AGREED** with me that it was our waiter's fault, well, GEE, you just caught yourself in a LIE HERE, didn't you, since a wrong entrée is a VERY OBVIOUS ERROR, isn't it?
You say I contradict, I didn't, YOU DID ALL OVER THE FUCKING PLACE.
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