Some Servers Need to KNOW How to Take a Customer's Order
Some servers today don't know how to take your order in a restaurants. Sometimes, I honestly have had better luck getting my order correct at fast food restaurants at times. It's sad, it really is.
A good example, is twice I have ordered the garden salad at Red Lobster with saying "No tomatoes and No cucumbers." BOTH times, the servers made the side ( Read more... )
A good example, is twice I have ordered the garden salad at Red Lobster with saying "No tomatoes and No cucumbers." BOTH times, the servers made the side ( Read more... )
"How STUPID can you be to not NOTICE that? I know people make mistakes, but 9 times out of 10, the servers just serve-n-run and don't care about what's on the plate, ..." They serve, then move to another table or complete any other requests that were asked of her. I don't know if you've noticed, but your server is not YOUR server. They serve other tables as well. Often, when they take your order, they run to the kitchen, put in the order, grab food, drinks, whatever, and then dish out food, drinks, whatever appropriately. Then go back, grab your food, others drinks, ect, and the process continues. Severs generally return after a couple of minutes asking if everything is okay, and whether or not you need something. The way a kitchen works is that the cook makes the food, and checks that it looks good. The next person is the expediter, who organizes tickets based on priority, time, ect. HE is person who compares tickets to food, not your server. 9 times out of 10, when the server hands over the ticket, they don't see it again until it's time to hand you a check. The person who expedites is the one to blame in this case, not the server. More often than not, in most chains, the head chef expedites as well as cooks. This isn't the server's fault. Bring it up to the server, and she will be more than happy to rectify the error.
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It's not that I don't know how to order, it's that A LOT of customers don't. For example, at the donut shop I worked at, once someone ordered the kastle type burgers and said a couple of the things they did want on it, I asked them and they said they wanted the other 2 items that did come on it for example like pickles and ketchup. So they didn't mean that they "ONLY OR JUST" wanted onions and mustard. She just said "kastleburgers with 2 of the 4 items it came with. So I asked, she wanted all 4 things.
Another time, I did it to see how stupid people are that don't know how to order. This man ordered a regular sized burger listing all the ingredients he wanted, but NEVER once said "ONLY" or "JUST." Mayo came on it. Well, when he got home, he called. I ended up talking to him. He complained(which is so stupid of him) that he had heart problems that he couldn't have mayo(I am thinking here, eating the burger is worse, ya know), anyway, I told him he needed to learn how to order. He couldn't say he said only or just, because he KNEW HE NEVER DID.
My point is, in both situations, the customers were TOO STUPID to know HOW TO PLACE AN ORDER.
So, my point is, with sandwiches, which DOES AFFECT the rest of the food if something is on a sandwich or burger for example that it would be have to be remade, it would be best to ask just as I did the first time around what the customer meant. In both cases, they didn't order correctly as I always have when I have gone to fast food restaurants or regular restaurants, which at the time wasn't that often since my mom cooked a lot since back then I lived at my parents’ house and wasn't married yet.
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So for the STUPIDS that don't **READ THE MENUS** or DON'T KNOW HOW TO ORDER, you have to double check their asses on what they mean. I don't feel you should. In both of these situations, I shouldn't have to, but the one time I did, it was for nothing, but you don't know.
I have always since I was a kid knew to say "I just want lettuce, onions, and mayo ONLY", for example, which back then I use to order it with "mayo and mustard only when I was a kid.
Now, I knew the guy probably meant "ONLY" and "JUST", but I did exactly what he said. Now I didn't know if the woman in the first situation meant only or just, which she didn't. I am not a mind reader, so I can only go according to the customer. So basically for the STUPID customers that don't know how to order, YES, YOU DO HAVE TO BABY-SIT THEIR ASSES. In both cases, the customers should have been more specific such as the lady in the first situation, should have said " With just onions, ketchup, mustard and pickles only" or if she knew it only came with those 4 items, not even said anything but the kastleburgers. The second customer, the man, should have said ONLY listed what he wanted or since it did sound like he only wanted to eliminate mayo, should have just said "no mayo" or could have even asked what comes on it. If anyone has ever gone to a fast food restaurant, they know they have to say something if they want to not have something or if they only want to have something. The man shouldn't have gotten mad. He ordered in that manner, so it was HIS FAULT. If I would have assumed the lady wanted only 2 of the 4 items, that would have been on ME for assuming, because the kastleburger CAME with all 4 items. Kind of like when it's all listed on the menu. In the lady's case I would have assumed wrong since I asked her. That is why you need to ask in that case, because a burger would have to be remade. If you give me an extra sauce that is free anyways or the sauce I am paying for in the price of the item that isn't affecting the rest of the food, WHO GIVES A FLYING FUCK? There's no affecting the customer's food time if you give me an extra sauce that I meant I didn't want when that would be MY FAULT if I didn't ORDER correctly by READING THE MENU and KNOW WTF I ORDERED!! Don't punish the innocent customer's time for the stupid idiots that don't know how to order over something that doesn't affect the rest of the food that's served ON THE SIDE and that doesn't costs the customer anything. WHY BOTHER ASKING about sauces if that's the case, huh? With a sandwich, that is a major ordeal if it's wrong, because that affects the entire food, because it's NOT on the side in a separate container like the sauce is.
"Often, the server will ask about a side, but that's it."
No, I have seen plenty of servers ask that to my husband, even times when he ordered first at places we have never been before even.
The smart ones DO ask so you don't have to send back the food for the stupid customers that don't know how to place an order.
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My server WROTE down my order, so WTF would they need the ticket for, huh? They have a written order to compare my food to.
Just because the expo plates mac n' cheese when I ordered a loaded baked potato doesn't mean that if MY SERVER delivers my food they couldn't have noticed this by comparing the WRITTEN ORDER to the food to AVOID ***SERVING IT DUH, OBVIOUSLY WRONG***!! My server is supposed to **EARN*** their tip.
Also, for any sauces on the side or in bottles, my server can bring those out BEFORE the food comes out REGARDLESS of WHO delivers my food to me.
"9 times out of 10, when the server hands over the ticket, they don't see it again until it's time to hand you a check."
If it's your server, they have a written order, they don't need the ticket and most likely, what they wrote down is more accurate than the wrong button they may have pressed on the computer even. I have had a waiter admitted to my face he pressed the wrong button he said.
Why mention the ticket unless it is another server delivering the food, huh?
If it's another server delivering the food, the other server should be asking the expo for the ticket to verify ANY DUH, OBVIOUS mistakes ***************BEFORE************** SERVING the food to the customer. Now, if the ticket is wrong, well, my server is at fault 100%, which has been admitted by servers as well throughout the years. Another server brought out ribs, but our waitress admitted putting in the order wrong, which my husband ordered a burger, not ribs. It was even voided on our check even.
"The person who expedites is the one to blame in this case, not the server. More often than not, in most chains, the head chef expedites as well as cooks. This isn't the server's fault. Bring it up to the server, and she will be more than happy to rectify the error."
In a same server delivery situation of the food that took the order, No, it's ****IMPOSSIBLE***** to blame the expediter for any mistakes that are on the plate that you don't have to TOUCH the food to notice the mistake, unless **THE EXPO** actually LEAVES the kitchen with the food OR I go get the food DIRECTLY from the expo. If my server is involved, that means they have HOPEFULLY had written down my order to begin with, so they automatically have in their apron pocket a WAY to see if what they are going to "SERVE" me is obviously correct as far as any DUH mistakes are concerned that you don't have to touch the food to notice the mistakes.
If it's ANOTHER SERVER, they can ask for the ticket from the expo and I even have seen tickets on the tray when other servers as well as my server delivered the food at some restaurants even. They can only go by the ticket though, so if the ticket is wrong, that's on my server, not this other server.
THE EXPO DOESN'T HAND ME MY FOOD, SO IT'S IMPOSSIBLE FOR THEM TO BE AT FAULT YOU IGNORANT LAZY ASS, UNCARING IDIOT!!
You have ZERO COMMON SENSE to speak of.
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http://www.aroundhawaii.com/assets/articles/2007/08/973/images/chilis7.jpg
I can notice there's ranch on the plate for example.
http://www.aroundhawaii.com/assets/articles/2007/08/973/images/chilis10.jpg
I can notice there is cheese on the mashed potatoes for example.
http://2.bp.blogspot.com/_KhhS1YFborE/SW2tf8mzNsI/AAAAAAAAAEI/NjywM9xu4js/s1600-h/chilis-1.jpg
In the picture to the right top, what if the person ordered "no white gravy", well if were the customer's server, you could have compared the written order with the food to know if the bother to serve it like that or not. We aren't your baby-sitters for DUH mistakes like that. That's YOUR JOB, NOT OURS!!
Ok, let's say it's a real mistake you just looked over, don't blame the kitchen staff for *******YOU*********** SERVING IT TO ME LIKE THAT since YOU took the order, that's YOUR FAULT 100% WHY I received the problem DUMB ASS IDIOT!! Think with COMMON SENSE!! If you would have noticed this and fixed it, I wouldn't have received the problem since YOU brought me the plate of food with something that's obviously wrong, like DUH!!
YOU ARE AN UNCARING, LAZY ASS BITCH!!
Why not take RESPONSIBILITY for what you deliver to the customer's table if it's an error that you don't have to touch the food to notice it if either you are my server or if the ticket is correct if you are another server?
Ask yourself, WTF does the OBVIOUS problem GET TO THE CUSTOMER? Because the person delivered it(not counting if the ticket is wrong when it's another server of course) let it happen and didn't get it corrected. How can you blame someone that isn't even at my table for an obvious error that you or anyone doesn't have touch the food to notice the mistake? It's either your server's fault or another server for mistakes that you don't have to touch the food to notice the mistakes. It's NEVER and POSSIBLY NEVER could be the expo's fault for a mistake that can be caught without TOUCHING anything unless THE EXPO brings me my food or I go get the food DIRECTLY from the expo. That's the ONLY WAY POSSIBLE TO BLAME THE EXPO. That IS the GOD'S TRUTH and YOU KNOW IT!!
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A tip is for caring, not to bring me anything under the sun.
Some mistakes you can't control and are truly the kitchen staff's fault, but in general, most can be notice without touching the food to decide to serve it or not.
Why am I paying YOU if you don't ***CARE*** about WTF you are bringing me?
Why put your trust into expos that get paid no matter WHAT they fuck up, huh? You trust yourself, not someone else. Also, why trust another server for condiments when you can make your own destiny with the tip by offering to bring those out ahead of time avoiding another server messing with your tip over condiments, huh?
You ***EARN*** your own tip, it's not a right. WHY should I care about you if you don't care about me? What goes around, comes around. You don't care about my food being obviously correct, WHY should I care about your tip as much or if at all at times even?
It doesn't matter WHO expedites the food, what matters is the FINAL RESULT as far as any obvious errors that you don't have to touch the food to notice the mistake if you are my server or if the ticket is correct if you are another server. Also, it doesn't matter who expedites if my server put in the order wrong either, since they are only going by the ticket.
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Just because the mail sorters at the Post Office sort the mail doesn't mean the mail man or mail lady has to be stupid enough to not READ the address BEFORE putting it into the box, same difference here as my server or another server when the order was put in correctly. The first person is not at fault for the last person for an error that is IN full control of the last person to catch.
Same thing with wrong prices. My server can't change the prices, but they can notice any wrong prices and get their manager to fix them BEFORE delivering my check if there are any by comparing the menu prices to the check.
ANY ERROR that is in your control to catch that you COULD have caught yourself without having to touch food or if it's another server, if the ticket is correct for any obvious error, is the fault of the person delivering that said item. The people in the kitchen didn't take the problem to my table that didn't have to be touched to catch it, YOU or ANOTHER SERVER did.
Quit being lazy and use some common sense, because you have NONE!! I know more than you, how about that one for ya?
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Why act like you are dumb as a rock bringing me onion rings when I ordered seasoned fries? That's what a Denny's waitress did once. She even told me it was an extra 39 cents for seasoned fries to substitute even. I saw the onion rings ON THE TRAY, BEFORE she put in in front of me, that's how lazy, uncaring, and STUPID she was. She may have put in the order wrong AND BROUGHT it out obviously wrong as well, not just served it to me wrong. Either way, even if she did put in the order right, SHE was at fault for ME RECEIVING onion rings when I ordered seasoned fries. Nobody in the kitchen brought me the wrong side dish, SHE DID, so since she took my order and wrote it down, she had a way to notice if it was correct or not as far as something obvious like that is.
Quit blaming the expo. It's not the expo's fault you brought me the food with obvious things wrong, it's either yours or another server's fault, NOT the expo, unless the expo brings me my food or I go get it directly from the expo.
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You wrote it down, so mentioning tickets are meaningless. You don't need a ticket if you wrote it down and bring me my food, do you?
The ticket is for the other servers that run the food, not just the expo's and the kitchen staff. If the ticket is wrong, the food most likely will be wrong, which is the fault of the server that took the order.
Why do you want to be so ***LAZY*** and UNCARING as to LIE like this, huh?
Who causes the problem to get to you is the issue, NOT the kitchen staff for the obvious error.
Even if you are at home, let's say you took my order, your mom plated my food. You brought me my food and didn't compare the written order. You brought me rice instead of beans and forgot my ranch, that's YOU, NOT your mom's fault, YOU decided to not compare the written order to the food. YOU forgot the ranch. YOU forgot the rice and didn't notice I had something I didn't order that wasn't covered up by anything.
Bringing it from the kitchen to my table is the point. If you took the order, you LEFT the kitchen with the DUH mistake that you didn't have to touch anything to have noticed it.
Why am I having to tell you this VERY COMMON SENSE SHIT, huh? Are you that stupid and dense?
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If you would have noticed I didn't have the ranch and noticed it was the wrong side dish ********BEFORE*********BRINGING IT TO ME, I wouldn't have received the problems in the situation where I said your mom plated the food, now wouldn't have I?
I would have had my food 100% correctly delivered and that's what **EARNING** and CARING about customers as well as their tip is all about. So that makes it YOUR FAULT if I get the order wrong or the order correct. You would have CONTROLLED the situation from getting to my table wrong and I would have had it correct without the obvious problems.
So if you would have noticed the ranch, the beans, and the no rice, when you would have brought me my food, you would have not gave me any mistakes with my food. That would be YOU having the total 100% CONTROL over that you PREVENTED those errors from coming to my table. That's why you make a tip, to get things correct that you CAN control, not to just bring me anything and not give a shit.
Your mom, which is the expo chef in this, would not be to blame since not only did she not take my order(you did), but she also more importantly didn't bring it to me with some things obviously wrong, YOU DID though.
Even if you put in the order wrong even, you could catch your mistake BEFORE you bring it out such as once I ordered an appetizer as my meal bbq chicken nachos, the stupid, lazy, uncaring, and ignorant waiter brought out quesadillas. I had asked him what had happened, he said he pressed the wrong button, literally that's the words he used. So not only did he put the order in incorrectly into the computer, but also was too lazy to compare what he wrote down(it sounds like he wrote it down fine, just pressed the wrong button on the computer screen) to the food. So he fucked up twice, once with putting in the order and actually STUPIDLY BRINGING ME OUT THE COMPLETELY WRONG FOOD, even not having some of the condiments like ranch I ordered with my food even.
I also had a waiter that once admitted he grabbed the wrong entrée from the kitchen. He was taking our 2 entrées, which mine was not even complicated at all for once and another party of like 4. I saw he didn't even look for which table WHICH entrée went to. He put in front of my husband fried shrimp w/fries when my husband ordered crawfish au gratin w/baked potato. The waiter admitted grabbing the wrong entrée from the kitchen. So he didn't even have it on the tray even, pathetic. Anyway, my point is, he had TWO opportunities to have caught his mistake, but the one that counted the most, was in front of us, that he NEVER ONCE grabbed his pad of paper to see which entrées went with WHICH table.
In both situations, can't blame the expo, can ya? Can't blame the expo ever, not just in these situations, but to show you how LAZY, UNCARING, and STUPID some servers really are that serve you. At least both servers admitted fault to our faces at least and not blamed the kitchen staff. At least they were honest.
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If it's another server and the order was put in correctly by the original server that took the order, you act like they are BLIND, ILLITERATE, or NEED GLASSES as well.
You also act like it's impossible for servers to bring out condiments ahead of time when I have had servers do that to not forget. I also have asked some servers and they did it for me. The expo doesn't cause me to have no ranch, that's completely on my server since they could have brought it out head of time even if another server ends up running out my food to me. If it's my server, they had TWO opportunities to not forget the ranch, once before the food and once they brought me my food by not trying to remember it from memory, but by comparing their written order to the food and caught the problem BEFORE ****THEY BROUGHT ME THE PROBLEM****!! Noticed, I said "THEY", not the expo, someone else has a SET OF EYES that could have easily noticed the ranch wasn't there, that if it were my server, that's my server's fault. If it's another server, it's still my server's fault, but also the other server's fault if the ticket was correct since BOTH people could have **PREVENTED** that issue from coming to my table since it was something you don't have to touch to notice the mistake.
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Is there some type of mandated LAW or RULE that you can't POSSIBLY compare the ticket if you are another server or your written order if you are the server that took the order?
OF COURSE THERE ISN'T!! You can ask the expo for the ticket. It's up to you to get bitched at or not. You decide. Especially, if it's your tip on the line that you are that customer's server.
Also, if you have time to fix the mistakes by making trips back and forth, you have time to get it right the first time around.
I don't care if it's a refill or my check or my food being obviously correct, ALL of those things are EQUALLY just as important.
You have the time if you choose to make the time. The servers that got $20 for christmas from me, ALWAYS make the time for me, WHY don't you?
I know why, you are TOO LAZY and DON'T CARE, that's why!!
Your server compares written orders to the food. Another server compares tickets to the food.
Your server is the one that the customer is **PAYING** to "SERVE" it to them obviously correct. The customer isn't paying the expo to do shit, so NO, the expo doesn't have to do anything for me, YOU DO if I am paying you. If it's another server, well you decide to get bitched at then if you don't and just mostly likely made another server's tip suffer. You decide to be RESPONSIBLE, CARING, NOT LAZY, and CONSIDERATE or not. That's a personal decision, not a rule, whether you are the one making the tip or not.
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This is stupid in-of-itself even. First off, the ticket in the kitchen is usually different than the check most of the time. Secondly, if you did put the instructions on my receipt(I have seen some at SOME restaurants before), you can print out the check at any computer, at anytime during my service, so STFU stupid, uncaring, lazy ass idiot!!
9 times out of 10, no servers compare the written order or tickets to the food as they have control over doing.
Especially, if it's your own server, how can you have an excuse unless you didn't write it down, huh? Then, you can only go by the ticket you put in then. The point is, you still have 2 methods to check the food if you are the original server that took the order if you brought out the customer's food for any obvious errors.
"The person who expedites is the one to blame in this case, not the server."
How, are you blind and illiterate, well I am waiting......
So you are saying you are blind as a bat, huh?
You are admitting you can't READ, aren't you?
http://files.artnbarb.com/uploaded_images/super_nachos-744526.jpg
In this picture, if I asked for no jalapenos, I can sure as hell notice they have some without touching anything. I can notice the sour cream and salsa, so if I added ranch, that's missing.
I can find out by comparing the written order to the food if I am the server.
If am another server, if the ticket is correct, I can still find out to serve this or not in this manner.
http://files.artnbarb.com/uploaded_images/rib_plate-797835.jpg
If the customer asked for their fries not overdone, lightly cooked, those are not fries I would serve. I would REFUSE to serve that. Those fries are very overdone and very OBVIOUS to the EYES. So unless the ticket was wrong if I were another server, there's no excuse to serve that like that, other than it was a real mistake that it was just overlooked, basically that the person that brought it out actually checked over the food with the ticket or written order.
Let's say I asked for an extra side of bbq sauce, it's not there, is it?
If the customer asked for mac n' cheese instead of beans, you can clearly see on the plate there isn't any mac n' cheese, like DUH!!
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http://food.indoweblog.com/wp-content/plugins/wp-o-matic/cache/2c38b_outback-001-plates-590.jpg
The plate on the top left even, I wouldn't have brought out the bbq sauce, because it's not FILLED. When someone orders a "SIDE", they are truly ordering that container, no more, no less.
I wouldn't even serve that is my point and would have taken responsibility for my actions, whether I was the customer's server or not unless I was another server with the ticket specifying it with that amount of bbq sauce.
Even the plate to the right of that is not correct with the amount of bbq sauce even either(unless of course the ticket or customer states otherwise).
http://www.bunrab.com/dailyfeed/dailyfeed_images_09-01Jan/df09_01_14_bacon.jpg
If the customer ordered very crispy bacon, that would be a plate above this sentence to serve.
In the picture below, I would not serve this bacon if the customer ordered it even just crispy(not even extra crispy) even because you can tell just by LOOKING at it that it is NOT crispy even.
http://www.flickr.com/photos/srhbth/3828538108/#/photos/srhbth/3828538108/lightbox/
My point is, I would get better tips than you would, would be a team player with my co-workers checking tickets against the food, and would be HONEST with my customers about WHOSE fault it is for them getting an obvious error to their table that they didn't have to TOUCH a thing to notice the mistake.
You are stupid. You don't know that a caesar salad has parmesan cheese and has romaine lettuce. You don't know that if it's on the menu, you are already ordering it already(hence, marinara when someone says they want the mozzarella sticks). You want to blame the expo for your laziness and being uncaring about if the customer's food is obviously right or not. You want your customers to baby-sit your lazy ass for duh mistakes.
WHAT KIND OF UNCARING, LAZY ASS, IDIOT BITCH ARE YOU? You don't know much, do you?
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