Re: Servers are 100% RESPONSIBLE for ANY OVERCHARGES THEY HAND YOU!!
anonymous
January 29 2010, 23:04:26 UTC
Suppose your server carefully checked your menu, realized the price wasn't correct, then went through the trouble of finding and pulling out the manager, who's guaranteed to be running around, to go fix the problem, and then finally after the check was perfect, then presented it to you. Do you think you're going to tip this server a lot?
No, you'd complain that your server is slow. They know that since people don't see the screwups that happen behind the scenes, they'll be ranked mostly on how quickly they can get everything out. Even if they tried to explain it to you I bet you'd suspect they were making it up.
Since this is an old post, I hope that since then you've tried to work at a popular restaurant yourself and realized that servers, too, are human and that, like you, at the end of a long day they might also make occasional mistakes, maybe only 1 out of 1000 customers even but realize that to that 1 customer that server becomes entirely incompetent.
Oh, unless you've never screwed up anything in your life, in which case you should probably just cook for yourself.
Re: Servers are 100% RESPONSIBLE for ANY OVERCHARGES THEY HAND YOU!!springs1January 30 2010, 15:43:38 UTC
"Suppose your server carefully checked your menu, realized the price wasn't correct, then went through the trouble of finding and pulling out the manager, who's guaranteed to be running around, to go fix the problem, and then finally after the check was perfect, then presented it to you. Do you think you're going to tip this server a lot? No, you'd complain that your server is slow. They know that since people don't see the screwups that happen behind the scenes, they'll be ranked mostly on how quickly they can get everything out. Even if they tried to explain it to you I bet you'd suspect they were making it up."
Actually, YES, because some items you could have done WAYYYY THE FUCK, WAYYY THE FUCK BEFORE THE END. I have had wrong entrée prices, wrong drink prices(drink menu prices that I ordered BEFORE the last item or asking for the check), wrong soft drink prices, etc., for example. So those, you could have taken care of that BEFORE I even got my food or drink by noticing it THEN when you rung it up you MORON!!! So there would be no wait if I was waiting for my food or drink if it wasn't the last thing I wanted. Think about it. There were several times there were wrong entrée prices. Think of how LONG we waited for our entrées that our servers could have checked those prices during that TIME we were waiting for our food. Most people in general don't want their check before they get their food and if they do, you would tell them the reason why you had a delay. They'd be thankful, because they aren't leaving anyways until they finish their food.
Now, we have had wrong dessert prices and wanted the check, now with that, if it takes a delay, you can tell them before you fix it to see what they say. Example: "Sir, the price of the dessert was overcharged in the computer by 25 cents, so it may take a few minutes to get my manager to fix it." They may say "Oh, I'm in a hurry don't worry about it." Offer them an opportunity to say yes or no to it. Some people would say "Ok, we aren't in a hurry."
Now, you can also fix it YOURSELF by giving the customer 30 cents for the 25 cents(think about taxes they might have had) and not deal with the manager at all for a small overcharge like that.
I wouldn't think the server would be making it up, because they would show me BEFORE they go fix it if it's at the end.
"they might also make occasional mistakes,"
It's not a "MISTAKE" if you don't even ***TRY*** to compare the menu prices to the check. That is called LAZINESS and being UNCARING!!!
"It is the server's job. When management sees someone ignoring their job, unless they're really lucky and have a really nice manager they will be fired soon enough. Then they will have no income. So yes, it is more important than at most 20 dollars of someone else's money. Hell, your job is worth more than 100 dollars of someone else's money, isn't it?"
It's the server's job to *CHARGE THE CUSTOMER CORRECTLY* just as it's the server's job to get refills, napkins, etc. It's ALL apart of the server's job. WHY can't you see one is NOT more important than the other? They are both EQUALLY IMPORTANT!!
No, you'd complain that your server is slow. They know that since people don't see the screwups that happen behind the scenes, they'll be ranked mostly on how quickly they can get everything out. Even if they tried to explain it to you I bet you'd suspect they were making it up.
Since this is an old post, I hope that since then you've tried to work at a popular restaurant yourself and realized that servers, too, are human and that, like you, at the end of a long day they might also make occasional mistakes, maybe only 1 out of 1000 customers even but realize that to that 1 customer that server becomes entirely incompetent.
Oh, unless you've never screwed up anything in your life, in which case you should probably just cook for yourself.
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Actually, YES, because some items you could have done WAYYYY THE FUCK, WAYYY THE FUCK BEFORE THE END. I have had wrong entrée prices, wrong drink prices(drink menu prices that I ordered BEFORE the last item or asking for the check), wrong soft drink prices, etc., for example. So those, you could have taken care of that BEFORE I even got my food or drink by noticing it THEN when you rung it up you MORON!!! So there would be no wait if I was waiting for my food or drink if it wasn't the last thing I wanted. Think about it. There were several times there were wrong entrée prices. Think of how LONG we waited for our entrées that our servers could have checked those prices during that TIME we were waiting for our food. Most people in general don't want their check before they get their food and if they do, you would tell them the reason why you had a delay. They'd be thankful, because they aren't leaving anyways until they finish their food.
Now, we have had wrong dessert prices and wanted the check, now with that, if it takes a delay, you can tell them before you fix it to see what they say. Example: "Sir, the price of the dessert was overcharged in the computer by 25 cents, so it may take a few minutes to get my manager to fix it." They may say "Oh, I'm in a hurry don't worry about it." Offer them an opportunity to say yes or no to it. Some people would say "Ok, we aren't in a hurry."
Now, you can also fix it YOURSELF by giving the customer 30 cents for the 25 cents(think about taxes they might have had) and not deal with the manager at all for a small overcharge like that.
I wouldn't think the server would be making it up, because they would show me BEFORE they go fix it if it's at the end.
"they might also make occasional mistakes,"
It's not a "MISTAKE" if you don't even ***TRY*** to compare the menu prices to the check. That is called LAZINESS and being UNCARING!!!
"It is the server's job. When management sees someone ignoring their job, unless they're really lucky and have a really nice manager they will be fired soon enough. Then they will have no income. So yes, it is more important than at most 20 dollars of someone else's money. Hell, your job is worth more than 100 dollars of someone else's money, isn't it?"
It's the server's job to *CHARGE THE CUSTOMER CORRECTLY* just as it's the server's job to get refills, napkins, etc. It's ALL apart of the server's job. WHY can't you see one is NOT more important than the other? They are both EQUALLY IMPORTANT!!
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