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Re: Undercharges Vs. Overcharges springs1 November 4 2009, 03:10:10 UTC
Anonymous
"if you're overcharged so much, do you freak out like this when you get undercharged? I mean, this must have happened at least once considering how often you appear to be getting overcharged. After all, we wouldn't want to look like a hypocrite or anything like that. I assume you let them know in your very polite way just how unimpressed you are with that and then have them change the bill to the correct amount. Because you don't lie. Ever. About anything."

We don't "LIE", because this is NOT "OUR" RESPONSIBLITY as customers to point out errors, whether in the customer's favor or the restaurants as well as the server's favor(higher the bill, the higher tip). If the server doesn't ring up something, that comes out of THEIR MONEY if it's caught or told to their manager. WHO KNOWS, nobody make catch it, period, so the server may not even have to pay for it out of his or her own pocket and the manager may not make the server pay for it out of their own pocket. WHY PUNISH the customer? It's enough that we have to WAIT TO GET THE CHECK FIXED CRAP when we are overcharged. When we are undercharged, NO FUCKING WAY to we go through crap like that to stay to get it fixed. If the server was so terrible that they were going to get a zero tip before the missing item(once that happened with a soft drink not rung up), we still tipped zero. I don't care if she fucked up the bill, that's her problem that she was uncaring and rude, not ours. Let her deal with her manager if she UNDERRINGS items. At the donut shop/diner I worked at off and on between 1998-2002 for a little over 2yrs worth, if the register was short either over $2 or $3(can't remember what was the limit either $2 or $3) they took it out of our CHECKS, for real. So if I personally had to pay for my mistakes(once, my register was short $24.96 or $24.99, they took out to the penny out of my check what I was short), so if I had to when I worked, so should they if they fuck up. It's only fair. I had to do it. I shouldn't expect people to always give back the money if I gave them too much, because I wouldn't either, so it comes and goes you know.

MOST of the time, the service is good that we tip based on before the discount(what the bill amount would have been even with tax) and give a better tip as well. It's up to THEM to be honest to pay for it themselves with the larger tip they got and it's up to them if they want to even try to notice it. NO ONE may EVER notice, so in the end, the people that would have gotten punished for bringing it up would have been the customers. You punish me, I punish you by not tipping you. A good server says "don't worry about it" when an undercharge is brought up not to inconvenience them since it was YOUR MISTAKE, there's NO REASON to EVER punish a customer's time for that. If you forgot, by you saying "don't worry about it" will probably make most people tip more, so you will get possibly all of part of the non-charged item in the tip, depending of course on how much the undercharge is.

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