Re: OVERCHARGES AND UNDERCHARGES ARE THE SERVER'S RESPONSIBILITY-Continuedsprings1November 5 2007, 00:26:56 UTC
"Um, if the computer was updated BEFORE the menu, then you were NOT overcharged for anything. Comparing the prices does no good because it means that the MENU had the incorrect price on it. You were charged correctly because the computer always holds the correct prices."
So when you go to the store and see "$10.99", if you get charged at the computer "$11.99", then wouldn't you say that's ***************************FALSE ADVERTISING*************************?
The price in the computer is the one that's WRONG. Also, the waitress said at Outback that "SOMETIMES" this happens, so that DOESN'T mean that it did. Also, when you are ordering something, you are going according to the ADVERTISTED PRICE, so NO MATTER WHAT IS IN THE COMPUTER, THEY HAVE TO BY **********LAW************ GIVE YOU THE PRICE THEY ADVERTISED. If they wouldn't, I'd call the better business bureau.
The computer "DOESN'T" ALWAYS HOLD THE CORRECT PRICE. WHERE THE HELL YOU GET THAT FROM? When I ordered, the price that was listed on the menu I was given was $16.99. That's the ONLY PRICE they can LEGALLY CHARGE ME. The computer price as a customer I cannot SEE or KNOW ABOUT until my bill comes.
When you go anywhere, such as Wal-Mart, you are putting that in your basket to buy, because you are going according to what price is ADVERTISTED IN THE STORE ITSELF. Everytime I have been overcharged ANY price that has been wrong, the managers fixed it, whether it's at a restaurant or at a store. The *****ADVERTISED******* PRICE IS THE ONLY, ONLY, ONLY, ONLY, ONLY PRICE THAT COUNTS. THE COMPUTER PRICE IS INCORRECT UNTIL THE NEW MENUS COME OUT.
YOU CANNOT LEGALLY CHARGE SOMEONE $17.29 if the menu has $16.99 for the same item. WHERE THE HELL YOU GET THAT FROM? THAT WOULD BE THEFT.
Comparing prices DOES do good, because the customer ordered that item according to the listed price, NOT according to what price may or may not be in the computer.
I WAS OVERCHARGED and honestly, since then, they kept the price $16.99 until about a month ago and now it's at $17.99. So I have NO CLUE WHY I was charged $17.29?
The fact is, the customer can ONLY go according to what is ADVERTISED. The computer price is WRONG in that if it doesn't match the price on the menu, HOW can you LEGALLY charge someone a higher price if they were going according to the price that was given to them when they placed their order? YOU CANNOT LEGALLY CHARGE SOMEONE A HIGHER PRICE JUST BECAUSE THE NEW MENUS AREN'T OUT. WHO THE HELL YOU THINK YOU ARE?
This was 10 years but as a food service worker (who is in college working on a BIOMEDICAL ENGINEERING DEGREE and paying for it myself and trying to avoid debt I wait tables and such --> I say this because if you reply you seem like a person who feels that wait staff is less educated than yourself and that you feel that you are better than them because of this.) Computers are updated first. Always. They are updated almost weekly so that they don't break. When there are certain deals going on, restaurants often raise the price of other items to compensate. Legally, in the fun little contract that we deal with because each individual restaurant is controlled by a multi-million dollar corporation, we have to charge the price that corporate sets. End of story. No one is about to check everything against the menu because we can't do anything if it's under/overpriced. Also most menus have a little phrase at the bottom that says "prices subject to change" which legally allows them to do this. It's not us wanting our extra what, 3 cent tip? like you suggest. As a waiter, I would gladly pay you to stay out of my section. It's obvious that you yourself have never waited tables or worked fast food or really worked hard for anything in your life.
"I say this because if you reply you seem like a person who feels that wait staff is less educated than yourself and that you feel that you are better than them because of this.) "
Here are some stories that I have had as to why I feel I am smarter than SOME of them and you should agree since I KNEW the MENU and HOW to do the job MORE than the SERVERS AND MANAGERS EVEN:
I had about a year ago or so to show WHERE on the menu something was to a MORONIC, LAZY, and UNCARING SERVER! I mean WHY should I have point out that there are TWO places on the menu to order tortillas and then he asked if it was more expensive, so I had to prove that to him to that it wasn't. Talk about an IDIOT!
I ordered 4 flour tortillas additional ones for the fajitas.
They also have this item offered in another section on the menu:
"A La Carte 1. Enchilada. . . . . . . . . . . . . . . . . . . . . . .$2.99 Your choice - Beef, Chicken or Cheese 2. Chile Con Carne . . . . . . . . . . . . . . . . .$3.25 Mexican Style 3. Chile Relleno. . . . . . . . . . . . . . . . . . . . $3.50 (pronounced CHEE-lay Ray-YAY-no) 4. Order of Tortillas. . . . . . . . . . . . . . . . . $1.25 Three per order / Flour, Corn or Wheat "
Now why did *****I***** know this and the waiter I LITERALLY *****HAD TO SHOW HIM***** on the menu? You know, because MOST SERVERS ARE LAZY AND UNCARING PEOPLE! What happened was when I said I wanted 4 tortillas, he said “It’s 3”, I was like “HUH”? Then I showed him and told him very nicely and said “There are 2 areas on the menu where you can order tortillas. I am not ordering a la carte, I am ordering in the extras.” I even ordered pico de gallo that is in the **SAME AREA*** even that’s how DUMB DITSY IDIOT he was. Then when I showed him, he asked “IS IT THE SAME PRICE?” FOR REAL, THE LAZY JERK ASKED THAT I PROVE TO HIM THAT IT WAS MORE MONEY TO GET THE 4 THAN THE 3.
It’s PATHETIC *******I KNOW MORE THAN THE SERVERS****** THAT WORK THERE! You don’t agree?
I ordered "I would like add 4 extra tortillas to the steak fajitas." That's how I ordered.
I didn't do anything wrong. I simply ordered from the menu and HE *******ARGUED******* with me telling me "It's 3" as if I couldn't get it and then as I said I had to prove yes it's more money if I get 4 than 3. That wasn't nice. Then he was so lazy later on, he brought out our food, forgetting the 3 tortillas that CAME with the item according to the menu, because he didn't COMPARE THE MENU to what he was serving. Then when my husband asked for some more refills, he came back with a coke and asked "Did you order coke or dr. pepper", because he didn't ********WRITE THE DRINK ORDERS DOWN SO HE DID NOT KNOW WHICH DRINK I ORDERED****. THEN, I told him "THANK YOU" when he brought them, then *******NO SORRY CAME OUT OF HIS MEAN MOUTH. Then when I gave him the coupon, he said that it was for dinner, then he remembered we both ordered **DINNER ITEMS**, NOT LUNCH SPECIAL ITEMS. He was a JERK all the way around, mean, uncaring, lazy, unthoughtful, etc.
It is MEAN to to ARGUE with a customer and then not to apologize when the customer proves you wrong first off. NO SORRY came out of his mouth and I NICELY told him about the issue. I wasn't mean. I just was caught off guard. I did also tell him that I had went to another location and had NO PROBLEMS getting the 4 tortillas at all. I did tell him that. Well, the manager on duty fully agreed that if I wanted 6 or 8 extra tortillas I could order as many as I wanted and that it was ridiculous for him to say that. She also agreed and told me how her workers were lazy that they didn't want to do work and that's what kind of problem she was having telling me an example of "If you have some trees and you tell them to cut just the orange leaves, they won't do that or do very little." She was also saying when you tell them to lift the chairs to mop at the end of the night, they will not want to do that too. SHE told me this HERSELF. The biggest thing is that the guy ARGUED with me. THAT HURTS my feelings *****STILL******. It hurts that he was mean to me and purposely delayed our orders because he was too lazy:
1. Didn't write down the drink orders 2. Argued with me 3. Made me prove that the price was more for 4 instead of 3 4. Had to show him on the menu to prove him wrong. 5. Didn't compare the menu to what he was serving, because the fajitas COME with 3 tortillas automatically.
He was VERY UNCARING to not apologize for ANY MISTAKES he made, NOT proving him wrong, not forgetting the tortillas from the kitchen, not apologizing for the coke instead of dr. pepper mistake, and then not apologizing for almost not accusing me of giving him the wrong coupon(the lunch one that he thought we were going to give him).
So when servers do IGNORANT IDIOTIC SHIT LIKE THIS, IT MAKES ME FEEL I AM ***SMARTER*** THAN THEY ARE WITH ***COMMON SENSE*** FIRST OFF AND SECONDLY *******HOW TO BE A SERVER****! You have to know your menu with the items you serve. That's COMMON FUCKING SENSE. I was in a sense his "TRAINER" to show him on the menu where something was.
Also, he didn't verify that the 3 tortillas that came with the item were missing. He didn't write down dr. pepper so he had no way of knowing what drink I ordered originally.
He was just PLAIN DUMB! I have more stories on my next post.
"I say this because if you reply you seem like a person who feels that wait staff is less educated than yourself and that you feel that you are better than them because of this.)"
My husband and I had gone to try a certain(a different Mexican restaurant for OUR FIRST TIME and ONLY TIME. I ordered the nachos with shredded chicken for the appetizer nachos. Look at this on the menu:
“NACHOS DE LA CASA - Choice of ground beef or shredded chicken, topped w/lettuce, pico de gallo, sour cream, jalapenos and beans……………………………………………..7.25 w/Steak ……………………………………………………………………………………8.25 w/Shrimp ……………………………………………………………………………….9.25”
This is from the internet menu(this happened a number of years ago) and it is just like this on the menu inside the restaurant. I didn’t specially order something not on the menu. We received grilled chicken from our waitress that you can *SEE* it wasn’t right, but I didn’t know since I don’t work there you know. Our waitress should KNOW what shredded chicken LOOKS like since SHE WORKS THERE, WE DON’T on the NACHOS she BROUGHT OUT!! It was our FIRST time there, so we didn’t know what it was supposed to look like(I should have though, but didn’t think about what shredded is supposed to look like, now I feel stupid about that I didn’t know just by looking at it the first second it hit the table) . Since nachos you can SEE the chicken, at least some pieces that aren’t covered up without TOUCHING anything, she should and could have caught her error for ringing it up wrong by her WRITTEN ORDER as well as the menu comparing that plate of food to the MENU noticing that there wasn’t an option nor did the customer say “GRILLED” anything. An option not on the menu for this appetizer even I DID NOT ORDER., HOW PATHETIC can you get, you don’t agree?
My chimchanga I specifically said shredded chicken. I didn’t think it looked right when I broke it open, but I didn’t know how they shred the chicken they served.
When we got our check, we were overcharged on TWO items. One was the nachos charging us $8.25(grilled chicken) when there isn’t even an *OPTION* on the menu(notice above from the internet menu) for that and I didn’t ask for something not on the menu. That was a dollar overcharge. Then, the grilled chicken is 50 cents more than what I ordered. $9.25 I was supposed to be charged, which I was charged $9.75.
I presented the problems to her nicely; she didn’t say she was SORRY even. I would have said I was SO SORRY and asked a manager if they can take off a least a soft drink for messing up if I were the server in that situation. It wasn’t just 2 overcharges, but she messed up 2 food orders as well by ringing them up wrong(at least the nachos for sure were rung up wrong) and SERVING the nachos wrong since it was obvious.
When I told her about there wasn’t even an option for the grilled chicken on the menu she said “It was an accident”, which I told her, which is SO TRUE, she didn’t even “TRY”. She didn’t: A. BRING out the nachos OBVIOUSLY correct by comparing the written order and menu to the food B. Compared what she was RINGING UP to the menu and the written order C. Compared the check to the menu prices to what we ordered BEFORE she handed us. How can TWO mistakes on a check be an “ACCIDENT” when you had times where you could have caught the mistakes since the restaurant was almost empty( like one other table of 2 or 3 people at it and 2 or 3 people at the bar? All that time we ate, she could have CAUGHT her mistake, for REAL. Our check times were 1:34p.m., then the credit card receipt was 2:14pm., so in all that time, since the place was almost empty, she couldn’t have caught those errors? GET REAL!! That was pure laziness and lack of EFFORT to TRY to get things right.
1. Since she wrote down what I asked for “shredded chicken” if she didn’t know the menu, she should have compared the menu while ringing up the items so she would have known “DUH NO GRILLED CHICKEN OPTION ON THE MENU EVEN AND THE FACT THAT I DIDN’T SAY “GRILLED” so she should have compared the written order to the computer screen she was ringing up.)
2. Before she brought it out, let’s say she put the order in correctly. She should have known how they shredded their chicken since she worked there to decide not to bring it out since you could clearly see it wasn’t shredded chicken on top the nachos.
3. When she put the order in for the chimichanga, assuming she most likely didn’t put it in correctly that she overcharged me on that, so she could have compared the menu to that item she was ringing up.
4. When she got ready to bring the check, she should have compared the menu prices to the check as well as the written order and found the errors, got them fixed from the manager BEFORE giving us our check.
So that’s just one of MANY stories that’s proof. We stiffed her. she deserved it. She was VERY UNCARING and VERY, VERY, VERY LAZY. She could have caught everything except for the chicken inside my chimichanga since she would have had to cut that open. Everything else though was 100% HER FAULT. I really think though since my chimichanga was overcharged she rung it up wrong initially that she didn’t change it before she handed us the check.
So please stop saying that servers work hard, because most servers HONESTLY are like HER, didn't compare the food, the order, and the check to what she was serving us. I knew more about the menu and pricing than she did, which she worked there, NOT ME. I wouldn't have had to be trained to know DUH if I didn't know the menu very well to compare it to what I was ringing up, like DUH, no training needed to know this.
The main issue is this: *******SHE PUT ZERO EFFORT INTO THE JOB TO GET ANYTHING RIGHT TO US*************! THAT IS LAZY AND VERY UNCARING! They don't care about pleasing customers in most instances, they just feel they deserve 20% or 15% for serving you, that's it. They don't feel they have to *******WORK******* for their money.
We have been through a NUMBER of servers JUST LIKE THIS over the years, you'd be surprised at how lazy and dumb these servers seem. She seems dumb because *I* KNEW MORE THAN SHE DID about everything she gave us just about. THAT MAKES ZERO SENSE. All she had to do was compare the menu to what she was giving us along with her written order. To not even have an option on the menu and ringing something up the customer didn't even say is just really WEIRD. I NEVER would order grilled chicken at a Mexican restaurant, because it's too dry in my opinion. I always order shredded chicken. She made us not enjoy our food because of her laziness and lack of *****EFFORT***** on the job.
Just to say HOW ***********************STUPID************************************************ THIS WAITRESS WAS! You are telling me not to feel more educated, yet we get service JUST LIKE THIS AT TIMES, so WHY would you think I wouldn't feel this way when I have *******PROVEN********** to servers and managers I know MORE THAN THEY DO, HUH?
" I say this because if you reply you seem like a person who feels that wait staff is less educated than yourself and that you feel that you are better than them because of this.) "
Next story:
We went to this place called Mugshots:
I ordered the Tucker's Pulled Pork Sandwich, which the menu inside actually had "Served with a heaping helping of Kayla's coleslaw."
I had told the waitress I didn't want the coleslaw that I didn't like coleslaw. I ordered my fries without seasoning or salt, not overdone. So I mentioned fries when I ordered.
When the bill came, it had "Substitute fries 50 cents." I questioned her, she was like "That sandwich only has one side." I was like "All of our gourmet sandwiches are served with brew city’s beer battered fries …" I cannot believe she *ARGUED* with ***EXACT WORDING ON THE MENU****. That's just unbelievable. There's no physical proof she's right, there is physical proof I was right though.
I LITERALLY HAD TO READ THIS TO HER 2-3 TIMES for the STUPID ASS BITCH to get it through her thick skull that I was *PAYING* for the damn fries in the price of the item. "I even told her "ALL" like that even, REPEATING *****ALL GOURMET SANDWICHES ARE SERVED WITH FRIES, ALL GOURMET SANDWICHES ARE SERVED WITH FRIES.... I should have said "DO YOU KNOW WHAT THE WORD *ALL* MEANS IN THE DICTIONARY, I MEAN SERIOUSLY?
Even the manager on duty was so stupid and I even proved him wrong even. He finally admitted I was right, because I was. At first, he said I was wrong, then I proved him wrong with the menu. How about that one for ya and I had *NEVER* gone there in my *LIFETIME* even. HOW ABOUT THAT ONE FOR YA, huh?
We stiffed her. She didn't ONCE say she was sorry when she was in the wrong. That was my first and ONLY time we have *EVER* gone there even. I shouldn't have had to explain exact WORDING to her like she couldn't *READ* or something. She was a DITSY STUPID ASS WAITRESS and the manager was even dumber not to know the menu *BETTER* than the servers even.
I had gone by the menu when ordering and the menu stated "ALL SANDWICHES ARE SERVED WITH FRIES." That means what it states.
I got fries without a problem, because I mentioned my certain modifications for my fries as to why I didn't know about it before bill time. See if I would have ordered it saying "No coleslaw" and not mentioned fries cooked and prepared a certain way I would have only received the sandwich. THERE I would have been some pissed. I *READ* the *MENU* and it stated I would get fries. Understand how you have to *KNOW* the menu to get things correct, huh?
My point is, I *READ* the ****WORDS ON THE MENU THAT I GOT *FRIES* for my money in the price of the item(any of those sandwiches).
It is strange, but this restaurant charges you for substituting side dishes unlike most restaurants.
I talked to managers since and they agreed with me, because you cannot disprove WRITTEN PROOF, you just can't.
That sandwich according to the menu(inside and the one that isn't the to-go menu on the website)includes two side dishes. That's what the menu has. She was telling me that this sandwich only had one, but that's *NOT* what the menu states. The menu states *ALL* sandwiches are served with fries and it's even under the same section even.
I KNEW MORE than the stupid staff members. YES I did.
We stiffed, because she was a bitch about it. You don't argue with a customer period even if they would maybe be wrong. Since I was right, I cannot understand for the life of me why she tried to argue with me about 50 cents. Costs her entire tip for 50 cents. If I would have been the server and the customer would have been wrong about something, I'd rather take 55 cents(tax I would include) and just forfeit 55 cents of MY OWN MONEY so I could get a nice tip instead. This was STUPID to ARGUE with me over 50 cents and she was 100% wrong. What an IDIOT!! She was VERY STUPID, SHE REALLY WAS. Can't argue with *WRITTEN PROOF* on a menu.
You don't see how I know the MENU AND HOW TO DO THE JOB BETTER THAN THE SERVERS SO THIS SHIT DOESN'T ****GET**** TO THE CUSTOMERS IDIOT? I am A VERY DETAILED ORIENTED PERSON AND YOU HAVE TO BE THAT TO BE A A SERVER!! Can you believe in BOTH situations that was our *FIRST* and ****ONLY***** TIME **EVER***** THERE but I KNEW ****MORE***** than the servers, huh? That's because I took*****EFFORT******* TO ****READ**** THE MENUS. I also know well DUH if it's not on the menu and the person ordered shredded how can it be grilled or that I could ring up something wrong or that you can see on top of nachos what GRILLED CHICKEN looks like.
So do you see HOW STUPID these servers are that served us that had ********NO COMMON SENSE, NO KNOWLEDGE OF THE MENU NOT TO EVEN ******TRY TO READ THE MENU EVEN*******, NOTHING! You wonder WHY I feel the way I feel, well, look at what you said you wouldn't do, read the prices before giving the check. DUH I am AM SMARTER THAN YOU IF YOU GAVE ME MY CHECK TO NOTICE A PRICE DISCREPANCY. That's how STUPID YOU LOOK. If I don't work there, but I KNOW MORE THAN YOU DO, don't you agree ******************SOMETHING IS FUCKING WRONG WITH THAT YOU IDIOT*******, HUH?
100% FALSE considering at the same restaurant we have had 4 TIMES wrong prices, 3 prices wrong 3 times, because corporate did not want to update the same price for the same item JUST THIS YEAR.
3 times at a certain location of a restaurant I had the same items.
Unless corporate updates the prices of corporate restaurants, it does *******NOT********* get updated, I PROMISE YOU THAT THROUGH OUR REAL EXPERIENCES YOU STUPID IDIOT!
If you order the same item(for example the one of this year was a cookie dessert that was $5.49 on the menu, but was charged $5.99 THREE times during a number of months. Corporate never updated the prices and in September they got a new menu, but the new menu has a side dish that's wrong $3.49, but we were charged $4.99.
So NO, the prices aren't always updated. WHAT A CROOK OF SHIT YOU DUMB IDIOT!
"They are updated almost weekly so that they don't break."
No, they aren't. Corporate changes the prices, NOT the managers IDIOT! That's how STUPID you are.
"Legally, in the fun little contract that we deal with because each individual restaurant is controlled by a multi-million dollar corporation, we have to charge the price that corporate sets. End of story."
Actually, LEGALLY that is *********************FALSE ADVERTISING****************, so NO, LEGALLY if your manager doesn't discount the bill to reflect the overcharge in some form or manner, they are *************STEALING************** YOU STUPID IDIOT!
Legally you can't charge price the customer did NOT *******CONSENT******** to and you know it.
"No one is about to check everything against the menu because we can't do anything if it's under/overpriced."
You can do LOTS YOU IDIOT:
You get your MANAGER TO FIX IT **********************************BEFORE****************************************************************** YOU SERVE ME THE CHECK!
OR
YOU GIVE OUT OF YOUR OWN POCKET MONEY SO YOU DON'T OVERCHARGE THE CUSTOMER!
So yeah, you can 100% *************PREVENT THIS IDIOT! That's how DUMB YOU ARE! You may be book smart, but ********NOT COMMON SENSE SMART******** by a LONGGGGGGG SHOT!
"Also most menus have a little phrase at the bottom that says "prices subject to change" which legally allows them to do this."
Actually a good 95% of them *********DO NOT HAVE THAT******* in it. That's a LIE!!
"As a waiter, I would gladly pay you to stay out of my section."
As a customer, I GLADLY WOULD HAVE YOU ON MY **DO NOT WANT LIST**. I request not to have certain servers at restaurants I frequent. WHY would I want to have a server like you that doesn't **********CARE ABOUT MY MONEY******** UNCARING ((((((((SELFISH)))))))))))) ASSHOLE, HUH?
"It's obvious that you yourself have never waited tables or worked fast food or really worked hard for anything in your life. "
NOT TRUE. I worked at a donut shop/diner back in 1998-2002 off and on a little over 2yrs worth made min. wage plus tips and got some raises also. I got my first raise within a month and a half of working as this was my very first job from $5.15/hr min. wage at the time to $5.50/hr.(35 cents raise in only a month and a half).
It's VERY OBVIOUS you WOULDN'T EVEN KNOW IF SOMEONE OVERCHARGED YOU HOW LAZY AND STUPID YOU ARE that you don't even check every price you are charged for your OWN BILLS even much less another person's bills(the customer's checks).
It's very obvious you are NOT a hard worker and clearly are too lazy to even check over your own bills for accuracy. You don't know that the computer prices are NOT updated weekly or daily that when you go back to order that item that you were overcharged, it's not fixed? HOW STUPID CAN YOU BE? I am 40yrs old. You sound so INEXPERIENCED in life. I have LOTS OF YEARS of eating out at restaurants since I met my husband in late 2000 as we eat out every single weekend just about since then, some holidays, vacation days, vacations, special occasions, spur of the moments, etc. I KNOW WTH I AM TALKING ABOUT, YOU DON'T!
You obviously never have been overcharged at a restaurant knowingly with a wrong price. I have caught wrong prices at stores and even some fast food restaurants even.(Taco Bell, Long John Silvers, and KFC).
You have NO COMMON SENSE WHAT-SO-EVER! You might be much more book smarter than I am, but I have COMMON SENSE and you have LITERALLY ZERO common sense. If you did, you wouldn't be spouting things you know NOTHING about, NOTHING about. They don't adjust the prices once told. Corporate does it IF they so choose to do so or the managers chose to even report it even.
Legally you cannot charge a price that the customer did not **ORDER** from YOU IDIOT! You would argue with the person too if they charged you more, DON'T LIE ASSHOLE!
"who is in college working on a BIOMEDICAL ENGINEERING DEGREE"
Then tell me how you think you aren't getting paid to check the prices, huh? A *******TIP of 20% or more is what you are getting paid to check the prices you SELFISH IGNORANT IDIOT ASSHOLE!
So when you go to the store and see "$10.99", if you get charged at the computer "$11.99", then wouldn't you say that's ***************************FALSE ADVERTISING*************************?
The price in the computer is the one that's WRONG. Also, the waitress said at Outback that "SOMETIMES" this happens, so that DOESN'T mean that it did. Also, when you are ordering something, you are going according to the ADVERTISTED PRICE, so NO MATTER WHAT IS IN THE COMPUTER, THEY HAVE TO BY **********LAW************ GIVE YOU THE PRICE THEY ADVERTISED. If they wouldn't, I'd call the better business bureau.
The computer "DOESN'T" ALWAYS HOLD THE CORRECT PRICE. WHERE THE HELL YOU GET THAT FROM? When I ordered, the price that was listed on the menu I was given was $16.99. That's the ONLY PRICE they can LEGALLY CHARGE ME. The computer price as a customer I cannot SEE or KNOW ABOUT until my bill comes.
When you go anywhere, such as Wal-Mart, you are putting that in your basket to buy, because you are going according to what price is ADVERTISTED IN THE STORE ITSELF. Everytime I have been overcharged ANY price that has been wrong, the managers fixed it, whether it's at a restaurant or at a store. The *****ADVERTISED******* PRICE IS THE ONLY, ONLY, ONLY, ONLY, ONLY PRICE THAT COUNTS. THE COMPUTER PRICE IS INCORRECT UNTIL THE NEW MENUS COME OUT.
YOU CANNOT LEGALLY CHARGE SOMEONE $17.29 if the menu has $16.99 for the same item. WHERE THE HELL YOU GET THAT FROM? THAT WOULD BE THEFT.
Comparing prices DOES do good, because the customer ordered that item according to the listed price, NOT according to what price may or may not be in the computer.
I WAS OVERCHARGED and honestly, since then, they kept the price $16.99 until about a month ago and now it's at $17.99. So I have NO CLUE WHY I was charged $17.29?
The fact is, the customer can ONLY go according to what is ADVERTISED. The computer price is WRONG in that if it doesn't match the price on the menu, HOW can you LEGALLY charge someone a higher price if they were going according to the price that was given to them when they placed their order? YOU CANNOT LEGALLY CHARGE SOMEONE A HIGHER PRICE JUST BECAUSE THE NEW MENUS AREN'T OUT. WHO THE HELL YOU THINK YOU ARE?
Reply
Reply
Here are some stories that I have had as to why I feel I am smarter than SOME of them and you should agree since I KNEW the MENU and HOW to do the job MORE than the SERVERS AND MANAGERS EVEN:
I had about a year ago or so to show WHERE on the menu something was to a MORONIC, LAZY, and UNCARING SERVER! I mean WHY should I have point out that there are TWO places on the menu to order tortillas and then he asked if it was more expensive, so I had to prove that to him to that it wasn't. Talk about an IDIOT!
http://www.elpasomex.com/menu/
"Extras
Sour Cream. . . . . . . . . . . . . . . . . . . . . . . . . . .$1.00
Pico de Gallo. . . . . . . . . . . . . . . . . . . . . . . . . .$1.50
Jalapeno . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$1.00
Four Flour Tortillas . . . . . . . . . . . . . . . . . . . .$1.75"
I ordered 4 flour tortillas additional ones for the fajitas.
They also have this item offered in another section on the menu:
"A La Carte
1. Enchilada. . . . . . . . . . . . . . . . . . . . . . .$2.99
Your choice - Beef, Chicken or Cheese
2. Chile Con Carne . . . . . . . . . . . . . . . . .$3.25
Mexican Style
3. Chile Relleno. . . . . . . . . . . . . . . . . . . . $3.50
(pronounced CHEE-lay Ray-YAY-no)
4. Order of Tortillas. . . . . . . . . . . . . . . . . $1.25
Three per order / Flour, Corn or Wheat "
Now why did *****I***** know this and the waiter I LITERALLY *****HAD TO SHOW HIM***** on the menu? You know, because MOST SERVERS ARE LAZY AND UNCARING PEOPLE! What happened was when I said I wanted 4 tortillas, he said “It’s 3”, I was like “HUH”? Then I showed him and told him very nicely and said “There are 2 areas on the menu where you can order tortillas. I am not ordering a la carte, I am ordering in the extras.” I even ordered pico de gallo that is in the **SAME AREA*** even that’s how DUMB DITSY IDIOT he was. Then when I showed him, he asked “IS IT THE SAME PRICE?” FOR REAL, THE LAZY JERK ASKED THAT I PROVE TO HIM THAT IT WAS MORE MONEY TO GET THE 4 THAN THE 3.
It’s PATHETIC *******I KNOW MORE THAN THE SERVERS****** THAT WORK THERE! You don’t agree?
I ordered "I would like add 4 extra tortillas to the steak fajitas." That's how I ordered.
I didn't do anything wrong. I simply ordered from the menu and HE *******ARGUED******* with me telling me "It's 3" as if I couldn't get it and then as I said I had to prove yes it's more money if I get 4 than 3. That wasn't nice. Then he was so lazy later on, he brought out our food, forgetting the 3 tortillas that CAME with the item according to the menu, because he didn't COMPARE THE MENU to what he was serving. Then when my husband asked for some more refills, he came back with a coke and asked "Did you order coke or dr. pepper", because he didn't ********WRITE THE DRINK ORDERS DOWN SO HE DID NOT KNOW WHICH DRINK I ORDERED****. THEN, I told him "THANK YOU" when he brought them, then *******NO SORRY CAME OUT OF HIS MEAN MOUTH. Then when I gave him the coupon, he said that it was for dinner, then he remembered we both ordered **DINNER ITEMS**, NOT LUNCH SPECIAL ITEMS. He was a JERK all the way around, mean, uncaring, lazy, unthoughtful, etc.
Continued next post:
Reply
It is MEAN to to ARGUE with a customer and then not to apologize when the customer proves you wrong first off. NO SORRY came out of his mouth and I NICELY told him about the issue. I wasn't mean. I just was caught off guard. I did also tell him that I had went to another location and had NO PROBLEMS getting the 4 tortillas at all. I did tell him that. Well, the manager on duty fully agreed that if I wanted 6 or 8 extra tortillas I could order as many as I wanted and that it was ridiculous for him to say that. She also agreed and told me how her workers were lazy that they didn't want to do work and that's what kind of problem she was having telling me an example of "If you have some trees and you tell them to cut just the orange leaves, they won't do that or do very little." She was also saying when you tell them to lift the chairs to mop at the end of the night, they will not want to do that too. SHE told me this HERSELF. The biggest thing is that the guy ARGUED with me. THAT HURTS my feelings *****STILL******. It hurts that he was mean to me and purposely delayed our orders because he was too lazy:
1. Didn't write down the drink orders
2. Argued with me
3. Made me prove that the price was more for 4 instead of 3
4. Had to show him on the menu to prove him wrong.
5. Didn't compare the menu to what he was serving, because the fajitas COME with 3 tortillas automatically.
He was VERY UNCARING to not apologize for ANY MISTAKES he made, NOT proving him wrong, not forgetting the tortillas from the kitchen, not apologizing for the coke instead of dr. pepper mistake, and then not apologizing for almost not accusing me of giving him the wrong coupon(the lunch one that he thought we were going to give him).
So when servers do IGNORANT IDIOTIC SHIT LIKE THIS, IT MAKES ME FEEL I AM ***SMARTER*** THAN THEY ARE WITH ***COMMON SENSE*** FIRST OFF AND SECONDLY *******HOW TO BE A SERVER****! You have to know your menu with the items you serve. That's COMMON FUCKING SENSE. I was in a sense his "TRAINER" to show him on the menu where something was.
Also, he didn't verify that the 3 tortillas that came with the item were missing. He didn't write down dr. pepper so he had no way of knowing what drink I ordered originally.
He was just PLAIN DUMB! I have more stories on my next post.
Reply
"I say this because if you reply you seem like a person who feels that wait staff is less educated than yourself and that you feel that you are better than them because of this.)"
My husband and I had gone to try a certain(a different Mexican restaurant for OUR FIRST TIME and ONLY TIME. I ordered the nachos with shredded chicken for the appetizer nachos. Look at this on the menu:
“NACHOS DE LA CASA - Choice of ground beef
or shredded chicken, topped w/lettuce, pico de gallo,
sour cream, jalapenos and beans……………………………………………..7.25
w/Steak ……………………………………………………………………………………8.25
w/Shrimp ……………………………………………………………………………….9.25”
This is from the internet menu(this happened a number of years ago) and it is just like this on the menu inside the restaurant. I didn’t specially order something not on the menu. We received grilled chicken from our waitress that you can *SEE* it wasn’t right, but I didn’t know since I don’t work there you know. Our waitress should KNOW what shredded chicken LOOKS like since SHE WORKS THERE, WE DON’T on the NACHOS she BROUGHT OUT!! It was our FIRST time there, so we didn’t know what it was supposed to look like(I should have though, but didn’t think about what shredded is supposed to look like, now I feel stupid about that I didn’t know just by looking at it the first second it hit the table) . Since nachos you can SEE the chicken, at least some pieces that aren’t covered up without TOUCHING anything, she should and could have caught her error for ringing it up wrong by her WRITTEN ORDER as well as the menu comparing that plate of food to the MENU noticing that there wasn’t an option nor did the customer say “GRILLED” anything. An option not on the menu for this appetizer even I DID NOT ORDER., HOW PATHETIC can you get, you don’t agree?
My chimchanga I specifically said shredded chicken. I didn’t think it looked right when I broke it open, but I didn’t know how they shred the chicken they served.
When we got our check, we were overcharged on TWO items. One was the nachos charging us $8.25(grilled chicken) when there isn’t even an *OPTION* on the menu(notice above from the internet menu) for that and I didn’t ask for something not on the menu. That was a dollar overcharge. Then, the grilled chicken is 50 cents more than what I ordered. $9.25 I was supposed to be charged, which I was charged $9.75.
I presented the problems to her nicely; she didn’t say she was SORRY even. I would have said I was SO SORRY and asked a manager if they can take off a least a soft drink for messing up if I were the server in that situation. It wasn’t just 2 overcharges, but she messed up 2 food orders as well by ringing them up wrong(at least the nachos for sure were rung up wrong) and SERVING the nachos wrong since it was obvious.
When I told her about there wasn’t even an option for the grilled chicken on the menu she said “It was an accident”, which I told her, which is SO TRUE, she didn’t even “TRY”. She didn’t: A. BRING out the nachos OBVIOUSLY correct by comparing the written order and menu to the food B. Compared what she was RINGING UP to the menu and the written order C. Compared the check to the menu prices to what we ordered BEFORE she handed us. How can TWO mistakes on a check be an “ACCIDENT” when you had times where you could have caught the mistakes since the restaurant was almost empty( like one other table of 2 or 3 people at it and 2 or 3 people at the bar? All that time we ate, she could have CAUGHT her mistake, for REAL. Our check times were 1:34p.m., then the credit card receipt was 2:14pm., so in all that time, since the place was almost empty, she couldn’t have caught those errors? GET REAL!! That was pure laziness and lack of EFFORT to TRY to get things right.
Continued next post:
Reply
Continued:
A good, caring server would have:
1. Since she wrote down what I asked for “shredded chicken” if she didn’t know the menu, she should have compared the menu while ringing up the items so she would have known “DUH NO GRILLED CHICKEN OPTION ON THE MENU EVEN AND THE FACT THAT I DIDN’T SAY “GRILLED” so she should have compared the written order to the computer screen she was ringing up.)
2. Before she brought it out, let’s say she put the order in correctly. She should have known how they shredded their chicken since she worked there to decide not to bring it out since you could clearly see it wasn’t shredded chicken on top the nachos.
3. When she put the order in for the chimichanga, assuming she most likely didn’t put it in correctly that she overcharged me on that, so she could have compared the menu to that item she was ringing up.
4. When she got ready to bring the check, she should have compared the menu prices to the check as well as the written order and found the errors, got them fixed from the manager BEFORE giving us our check.
So that’s just one of MANY stories that’s proof. We stiffed her. she deserved it. She was VERY UNCARING and VERY, VERY, VERY LAZY. She could have caught everything except for the chicken inside my chimichanga since she would have had to cut that open. Everything else though was 100% HER FAULT. I really think though since my chimichanga was overcharged she rung it up wrong initially that she didn’t change it before she handed us the check.
So please stop saying that servers work hard, because most servers HONESTLY are like HER, didn't compare the food, the order, and the check to what she was serving us. I knew more about the menu and pricing than she did, which she worked there, NOT ME. I wouldn't have had to be trained to know DUH if I didn't know the menu very well to compare it to what I was ringing up, like DUH, no training needed to know this.
The main issue is this: *******SHE PUT ZERO EFFORT INTO THE JOB TO GET ANYTHING RIGHT TO US*************! THAT IS LAZY AND VERY UNCARING! They don't care about pleasing customers in most instances, they just feel they deserve 20% or 15% for serving you, that's it. They don't feel they have to *******WORK******* for their money.
We have been through a NUMBER of servers JUST LIKE THIS over the years, you'd be surprised at how lazy and dumb these servers seem. She seems dumb because *I* KNEW MORE THAN SHE DID about everything she gave us just about. THAT MAKES ZERO SENSE. All she had to do was compare the menu to what she was giving us along with her written order. To not even have an option on the menu and ringing something up the customer didn't even say is just really WEIRD. I NEVER would order grilled chicken at a Mexican restaurant, because it's too dry in my opinion. I always order shredded chicken. She made us not enjoy our food because of her laziness and lack of *****EFFORT***** on the job.
Just to say HOW ***********************STUPID************************************************ THIS WAITRESS WAS! You are telling me not to feel more educated, yet we get service JUST LIKE THIS AT TIMES, so WHY would you think I wouldn't feel this way when I have *******PROVEN********** to servers and managers I know MORE THAN THEY DO, HUH?
Another story, next post:
Reply
" I say this because if you reply you seem like a person who feels that wait staff is less educated than yourself and that you feel that you are better than them because of this.) "
Next story:
We went to this place called Mugshots:
I ordered the Tucker's Pulled Pork Sandwich, which the menu inside actually had "Served with a heaping helping of Kayla's coleslaw."
http://www.mugshotsgrillandbar.com/
I had told the waitress I didn't want the coleslaw that I didn't like coleslaw. I ordered my fries without seasoning or salt, not overdone. So I mentioned fries when I ordered.
When the bill came, it had "Substitute fries 50 cents." I questioned her, she was like "That sandwich only has one side." I was like "All of our gourmet sandwiches are served with brew city’s beer battered fries …" I cannot believe she *ARGUED* with ***EXACT WORDING ON THE MENU****. That's just unbelievable. There's no physical proof she's right, there is physical proof I was right though.
I LITERALLY HAD TO READ THIS TO HER 2-3 TIMES for the STUPID ASS BITCH to get it through her thick skull that I was *PAYING* for the damn fries in the price of the item. "I even told her "ALL" like that even, REPEATING *****ALL GOURMET SANDWICHES ARE SERVED WITH FRIES, ALL GOURMET SANDWICHES ARE SERVED WITH FRIES.... I should have said "DO YOU KNOW WHAT THE WORD *ALL* MEANS IN THE DICTIONARY, I MEAN SERIOUSLY?
Even the manager on duty was so stupid and I even proved him wrong even. He finally admitted I was right, because I was. At first, he said I was wrong, then I proved him wrong with the menu. How about that one for ya and I had *NEVER* gone there in my *LIFETIME* even. HOW ABOUT THAT ONE FOR YA, huh?
We stiffed her. She didn't ONCE say she was sorry when she was in the wrong. That was my first and ONLY time we have *EVER* gone there even. I shouldn't have had to explain exact WORDING to her like she couldn't *READ* or something. She was a DITSY STUPID ASS WAITRESS and the manager was even dumber not to know the menu *BETTER* than the servers even.
I had gone by the menu when ordering and the menu stated "ALL SANDWICHES ARE SERVED WITH FRIES." That means what it states.
I got fries without a problem, because I mentioned my certain modifications for my fries as to why I didn't know about it before bill time. See if I would have ordered it saying "No coleslaw" and not mentioned fries cooked and prepared a certain way I would have only received the sandwich. THERE I would have been some pissed. I *READ* the *MENU* and it stated I would get fries. Understand how you have to *KNOW* the menu to get things correct, huh?
My point is, I *READ* the ****WORDS ON THE MENU THAT I GOT *FRIES* for my money in the price of the item(any of those sandwiches).
It is strange, but this restaurant charges you for substituting side dishes unlike most restaurants.
I talked to managers since and they agreed with me, because you cannot disprove WRITTEN PROOF, you just can't.
That sandwich according to the menu(inside and the one that isn't the to-go menu on the website)includes two side dishes. That's what the menu has. She was telling me that this sandwich only had one, but that's *NOT* what the menu states. The menu states *ALL* sandwiches are served with fries and it's even under the same section even.
I KNEW MORE than the stupid staff members. YES I did.
Continued next post:
Reply
We stiffed, because she was a bitch about it. You don't argue with a customer period even if they would maybe be wrong. Since I was right, I cannot understand for the life of me why she tried to argue with me about 50 cents. Costs her entire tip for 50 cents. If I would have been the server and the customer would have been wrong about something, I'd rather take 55 cents(tax I would include) and just forfeit 55 cents of MY OWN MONEY so I could get a nice tip instead. This was STUPID to ARGUE with me over 50 cents and she was 100% wrong. What an IDIOT!! She was VERY STUPID, SHE REALLY WAS. Can't argue with *WRITTEN PROOF* on a menu.
You don't see how I know the MENU AND HOW TO DO THE JOB BETTER THAN THE SERVERS SO THIS SHIT DOESN'T ****GET**** TO THE CUSTOMERS IDIOT? I am A VERY DETAILED ORIENTED PERSON AND YOU HAVE TO BE THAT TO BE A A SERVER!! Can you believe in BOTH situations that was our *FIRST* and ****ONLY***** TIME **EVER***** THERE but I KNEW ****MORE***** than the servers, huh? That's because I took*****EFFORT******* TO ****READ**** THE MENUS. I also know well DUH if it's not on the menu and the person ordered shredded how can it be grilled or that I could ring up something wrong or that you can see on top of nachos what GRILLED CHICKEN looks like.
So do you see HOW STUPID these servers are that served us that had ********NO COMMON SENSE, NO KNOWLEDGE OF THE MENU NOT TO EVEN ******TRY TO READ THE MENU EVEN*******, NOTHING! You wonder WHY I feel the way I feel, well, look at what you said you wouldn't do, read the prices before giving the check. DUH I am AM SMARTER THAN YOU IF YOU GAVE ME MY CHECK TO NOTICE A PRICE DISCREPANCY. That's how STUPID YOU LOOK. If I don't work there, but I KNOW MORE THAN YOU DO, don't you agree ******************SOMETHING IS FUCKING WRONG WITH THAT YOU IDIOT*******, HUH?
Continued next post:
Reply
100% FALSE considering at the same restaurant we have had 4 TIMES wrong prices, 3 prices wrong 3 times, because corporate did not want to update the same price for the same item JUST THIS YEAR.
3 times at a certain location of a restaurant I had the same items.
Unless corporate updates the prices of corporate restaurants, it does *******NOT********* get updated, I PROMISE YOU THAT THROUGH OUR REAL EXPERIENCES YOU STUPID IDIOT!
If you order the same item(for example the one of this year was a cookie dessert that was $5.49 on the menu, but was charged $5.99 THREE times during a number of months. Corporate never updated the prices and in September they got a new menu, but the new menu has a side dish that's wrong $3.49, but we were charged $4.99.
So NO, the prices aren't always updated. WHAT A CROOK OF SHIT YOU DUMB IDIOT!
"They are updated almost weekly so that they don't break."
No, they aren't. Corporate changes the prices, NOT the managers IDIOT! That's how STUPID you are.
"Legally, in the fun little contract that we deal with because each individual restaurant is controlled by a multi-million dollar corporation, we have to charge the price that corporate sets. End of story."
Actually, LEGALLY that is *********************FALSE ADVERTISING****************, so NO, LEGALLY if your manager doesn't discount the bill to reflect the overcharge in some form or manner, they are *************STEALING************** YOU STUPID IDIOT!
Legally you can't charge price the customer did NOT *******CONSENT******** to and you know it.
"No one is about to check everything against the menu because we can't do anything if it's under/overpriced."
You can do LOTS YOU IDIOT:
You get your MANAGER TO FIX IT **********************************BEFORE****************************************************************** YOU SERVE ME THE CHECK!
OR
YOU GIVE OUT OF YOUR OWN POCKET MONEY SO YOU DON'T OVERCHARGE THE CUSTOMER!
So yeah, you can 100% *************PREVENT THIS IDIOT! That's how DUMB YOU ARE! You may be book smart, but ********NOT COMMON SENSE SMART******** by a LONGGGGGGG SHOT!
"Also most menus have a little phrase at the bottom that says "prices subject to change" which legally allows them to do this."
Actually a good 95% of them *********DO NOT HAVE THAT******* in it. That's a LIE!!
"As a waiter, I would gladly pay you to stay out of my section."
As a customer, I GLADLY WOULD HAVE YOU ON MY **DO NOT WANT LIST**. I request not to have certain servers at restaurants I frequent. WHY would I want to have a server like you that doesn't **********CARE ABOUT MY MONEY******** UNCARING ((((((((SELFISH)))))))))))) ASSHOLE, HUH?
Continued next post:
Reply
"It's obvious that you yourself have never waited tables or worked fast food or really worked hard for anything in your life. "
NOT TRUE. I worked at a donut shop/diner back in 1998-2002 off and on a little over 2yrs worth made min. wage plus tips and got some raises also. I got my first raise within a month and a half of working as this was my very first job from $5.15/hr min. wage at the time to $5.50/hr.(35 cents raise in only a month and a half).
It's VERY OBVIOUS you WOULDN'T EVEN KNOW IF SOMEONE OVERCHARGED YOU HOW LAZY AND STUPID YOU ARE that you don't even check every price you are charged for your OWN BILLS even much less another person's bills(the customer's checks).
It's very obvious you are NOT a hard worker and clearly are too lazy to even check over your own bills for accuracy. You don't know that the computer prices are NOT updated weekly or daily that when you go back to order that item that you were overcharged, it's not fixed? HOW STUPID CAN YOU BE? I am 40yrs old. You sound so INEXPERIENCED in life. I have LOTS OF YEARS of eating out at restaurants since I met my husband in late 2000 as we eat out every single weekend just about since then, some holidays, vacation days, vacations, special occasions, spur of the moments, etc. I KNOW WTH I AM TALKING ABOUT, YOU DON'T!
You obviously never have been overcharged at a restaurant knowingly with a wrong price. I have caught wrong prices at stores and even some fast food restaurants even.(Taco Bell, Long John Silvers, and KFC).
You have NO COMMON SENSE WHAT-SO-EVER! You might be much more book smarter than I am, but I have COMMON SENSE and you have LITERALLY ZERO common sense. If you did, you wouldn't be spouting things you know NOTHING about, NOTHING about. They don't adjust the prices once told. Corporate does it IF they so choose to do so or the managers chose to even report it even.
Legally you cannot charge a price that the customer did not **ORDER** from YOU IDIOT! You would argue with the person too if they charged you more, DON'T LIE ASSHOLE!
Reply
Then tell me how you think you aren't getting paid to check the prices, huh? A *******TIP of 20% or more is what you are getting paid to check the prices you SELFISH IGNORANT IDIOT ASSHOLE!
Reply
Leave a comment