Sep 03, 2008 16:46
The other night, I got a call while I was working. The old man asked me to help him, he had questions. So he asked his questions, I told him I did not handle that issue and gave him the number he could call. So then he starts explaining why he called this number, and how he'd called a few hospitals who told him to call us, and how he had liver problems. And then he started telling me about his father, and fireflies, and I tried to tell him, I have other calls to take, but he was just going on and on. Finally, he came to a lull and I interrupted with, It's been a pleasure but my supervisor is standing here and I must get back to helping other callers. He IGNORED me! I'm like, I'm sorry sir, can you hear me, while he just keeps going on and on about his dad and beer and bugs. Then he says, Oh I understand. Then he says, You must be blonde, I liek blondes, I like Britney. What color hair do you have? LOL I should not have answered him, but I did, then he proceeds to tell me, That's okay, I had a love affair with Princess Diana, and how he had a son by Camille, and how his father is the lead singer of lynard skynard, but not to tell anyone. And that his father got run over by a car and lost his leg. Then as we're saying goodbye, he goes off on a tangent about how he hopes I don't believe there are 3 gods, that some people think Joseph and Mary are gods but it was only Jesus that was crucified. Needless to say, the call lasted 12 minutes, and I sincerely hope I don't get in trouble for it. I was interjecting with I have to go, I'm sorry sir, but he just kept ignoring me.
I felt bad though. My mom told me that her supervisors encourage you to talk to the people because you could be the first and ONLY person they'll talk to ALL DAY. So I let him go for a bit, but then it got out of hand and I couldn't end the call. But I did feel bad. If it wasn't against company policy, I probably would have let him ramble a lot more.