oh regal, how i will eternally miss thee...
Tonight at work was re-fucking-diculous.
First off, I had to go in at 5 because some people had to leave early. That wasn't really an issue....until Tom and I discovered that nothing was stocked. After that it was just like, tonight is going to blow. Then we realized that there were only going to be 4 people total behind concession. Terrific. And then we found out there was something wrong with the pop. Fantastic. The shit hit the fan right then and there. I had big plans of just standing and making popcorn all night because I'm pretty much the best popcorn popper in town. No such luck. I had to actually go on a register on my final Friday night in concession. Balls.
So I guess Lake County has been doing some test on the water? I still really have no clue if it's all of Lake County having the problem or if its just Willoughby, but the water is gross. And apparently, it's all my fault. The following scenarios occured this evening: [[and please note, none of this is made up]]
#1
[[customer asks for a diet coke]]
me: "I'm sorry sir, but the city of willoughby is having some problems with the water and the pop is going to take pretty bad. If you'd like, you can taste it before you buy it"
customer: "WHAT?!?! All the pop is bad? Why don't you have signs on the FRONT door. I would never have come here if I knew."
**so apparently their fat ass couldn't watch a movie without their large popcorn with "heart attack butter" and a large diet pop. typical.
#2 [here's some background knowledge. a #1 combo is 1 large popcorn and 2 medium drinks or large waters can be exchanged]]
me: "Hi, did you want to try a combo today?"
customer: "Yeah, I'll have a number one, except I heard you just say that the pop is tasting crummy so for my soft drinks I'll have a diet and a regular."
**i seriously stood there with a dumbfounded look on my face for a solid 45 seconds. last time i checked, a soft drink and a pop were the same exact motherfucking thing.
#3
me: 'same schpeel about the willoughby water as before'
customer: "You don't use water in pop."
**of course you use water in pop. the water gets carbonated and then it's added to the pop syrup to make a fountain drink. how else would this happen? let me just call up the pop fairy and have her put her magic in a cup and call it a pop. christ.
#4
me: 'again, the same thing about the problem'
customer: "I can't believe you guys are even open. This really is a disgrace. You should really do something about it."
**right, because nasty tasting water is going to affect how a movie is projected onto a large screen. and also, it's entirely my fault that this is happening so i can be the one to fix it. awesome.
#5
me: 'once again, same old thing about the water problem'
customer:"This is unbelieve- just un..believ...able. Are you kidding me? Your pop doesn't taste right? How can that be? They're not all bad. That can't be. You have to be doing something wrong. Something isn't hooked up right. You really need to take care of this right now."
**first off. no. i am not kidding you. do you think i'd go out of my way to joke around with a customer. and yes. i'll take care of it now. i'm going to walk myself on down to the water plant thing and throw in a few chemicals and everything is going to be hunky-dory.
#6
me: 'blah blah blah blah....did you want to taste it before you buy a big cup of it?
customer: "No, it can't be that bad."
me: [[gladly fills the cup to get the chache out of my line]]
customer [[back in like 4 minutes]]: "This is absolutly horrible. I can't believe you have the nerve to sell things that taste like this. I need my money back."
**this is when i'd like to kick them in the face. they fucking knew it was going to be tasting different and they got plenty of warning. they don't deserve to get their money back in my opinion.
Now, there were quite a few people who were also very nice about the situation but I just couldn't believe how out of control people were being. I loved the fact that it was entirely my fault that the city of Willoughby [or Lake County for that matter] was having problems with the water but I was somehow responsible for it. Right. Like I'd plan to have the water taste like sewage so I could have endless lines of irrate customers. Because if that's not my idea of a perfect night, then I don't know what one is.
Good golly. I wish I could have audio or video taped the evening somehow so I could remember every ridiculous thing people were saying about the situation because there were some other good ones that happened.
What the hell am I going to do without that place? Not get bitched at by ignorant people about things I have no control over.
First off, I had to go in at 5 because some people had to leave early. That wasn't really an issue....until Tom and I discovered that nothing was stocked. After that it was just like, tonight is going to blow. Then we realized that there were only going to be 4 people total behind concession. Terrific. And then we found out there was something wrong with the pop. Fantastic. The shit hit the fan right then and there. I had big plans of just standing and making popcorn all night because I'm pretty much the best popcorn popper in town. No such luck. I had to actually go on a register on my final Friday night in concession. Balls.
So I guess Lake County has been doing some test on the water? I still really have no clue if it's all of Lake County having the problem or if its just Willoughby, but the water is gross. And apparently, it's all my fault. The following scenarios occured this evening: [[and please note, none of this is made up]]
#1
[[customer asks for a diet coke]]
me: "I'm sorry sir, but the city of willoughby is having some problems with the water and the pop is going to take pretty bad. If you'd like, you can taste it before you buy it"
customer: "WHAT?!?! All the pop is bad? Why don't you have signs on the FRONT door. I would never have come here if I knew."
**so apparently their fat ass couldn't watch a movie without their large popcorn with "heart attack butter" and a large diet pop. typical.
#2 [here's some background knowledge. a #1 combo is 1 large popcorn and 2 medium drinks or large waters can be exchanged]]
me: "Hi, did you want to try a combo today?"
customer: "Yeah, I'll have a number one, except I heard you just say that the pop is tasting crummy so for my soft drinks I'll have a diet and a regular."
**i seriously stood there with a dumbfounded look on my face for a solid 45 seconds. last time i checked, a soft drink and a pop were the same exact motherfucking thing.
#3
me: 'same schpeel about the willoughby water as before'
customer: "You don't use water in pop."
**of course you use water in pop. the water gets carbonated and then it's added to the pop syrup to make a fountain drink. how else would this happen? let me just call up the pop fairy and have her put her magic in a cup and call it a pop. christ.
#4
me: 'again, the same thing about the problem'
customer: "I can't believe you guys are even open. This really is a disgrace. You should really do something about it."
**right, because nasty tasting water is going to affect how a movie is projected onto a large screen. and also, it's entirely my fault that this is happening so i can be the one to fix it. awesome.
#5
me: 'once again, same old thing about the water problem'
customer:"This is unbelieve- just un..believ...able. Are you kidding me? Your pop doesn't taste right? How can that be? They're not all bad. That can't be. You have to be doing something wrong. Something isn't hooked up right. You really need to take care of this right now."
**first off. no. i am not kidding you. do you think i'd go out of my way to joke around with a customer. and yes. i'll take care of it now. i'm going to walk myself on down to the water plant thing and throw in a few chemicals and everything is going to be hunky-dory.
#6
me: 'blah blah blah blah....did you want to taste it before you buy a big cup of it?
customer: "No, it can't be that bad."
me: [[gladly fills the cup to get the chache out of my line]]
customer [[back in like 4 minutes]]: "This is absolutly horrible. I can't believe you have the nerve to sell things that taste like this. I need my money back."
**this is when i'd like to kick them in the face. they fucking knew it was going to be tasting different and they got plenty of warning. they don't deserve to get their money back in my opinion.
Now, there were quite a few people who were also very nice about the situation but I just couldn't believe how out of control people were being. I loved the fact that it was entirely my fault that the city of Willoughby [or Lake County for that matter] was having problems with the water but I was somehow responsible for it. Right. Like I'd plan to have the water taste like sewage so I could have endless lines of irrate customers. Because if that's not my idea of a perfect night, then I don't know what one is.
Good golly. I wish I could have audio or video taped the evening somehow so I could remember every ridiculous thing people were saying about the situation because there were some other good ones that happened.
What the hell am I going to do without that place? Not get bitched at by ignorant people about things I have no control over.