(no subject)
I got screamed at by a woman over the phone at work today. She was on her cell phone, and said that her car's battery was dead. She was trying to reach our Georgetown campus to tell the instructor to her class that she'd be late for botanical drawing, but she kept getting only the answering machine. This prompted her to call the college's main line and yell at me about how "I'm" running a shoddy school and "I" should have people always by the phones, and she made it quite clear that she was "fucking furious." Finally, my boss had to just transfer her off the line in mid-rant. Nobody considered it my fault, they were all livid at her complete lack of manners or common sense. The two campuses are seperate, after all, and she was obviously taking out her road rage on me.
For future reference: When you call a large institution, the first person on the main line knoes shit. They can successfully transfer your call. They can listen to a brief (brief!) description of your needs and possibly decide on their own where to transfer you. That's pretty much it. That's why they're answering the phone...because they know shit and aren't worth yelling at. Be nice to them and they'll transfer you to someone worthy of your rage.
Other than that, today was uneventful. I went out to lunch with Laura, out to dinner with Renee, Amy, and Kendra, and went for "mid-study" coffee with Nolen. I also got some work done. Not enough work...but some.
For future reference: When you call a large institution, the first person on the main line knoes shit. They can successfully transfer your call. They can listen to a brief (brief!) description of your needs and possibly decide on their own where to transfer you. That's pretty much it. That's why they're answering the phone...because they know shit and aren't worth yelling at. Be nice to them and they'll transfer you to someone worthy of your rage.
Other than that, today was uneventful. I went out to lunch with Laura, out to dinner with Renee, Amy, and Kendra, and went for "mid-study" coffee with Nolen. I also got some work done. Not enough work...but some.