PSA - avoid Verizon
Mega pissed at Verizon right now. Sharing because it makes me feel a little less powerless against lawyer powered corporate criminals (only a little though... still furious)
I had a Verizon contract for a full two years. When it was ending, I got an ATT phone with a good deal, so I waited for the Verizon contract to be up and called to get my number transferred. Because of the area code, they couldn't do it, so the guy I talked to at Verizon suggested I suspend my phone to buy myself time to figure out how to transfer the number. I was thinking of trying Google Voice. I asked expressly what I would be charged to do that, and I was told nothing. So I tried transferring to Google Voice and their service was down for over a week. Anyway I gave up and just decided to give up the number. I called Verizon to cancel the suspension and the service. I asked again if I would be charged anything. I was told no.
Fast forward a month and the verizonwireless.com account I can no longer log in to (since I don't have their service) sent me an email thanking me for my payment of $47.27. I called to find out what that was about and get it back, and the answer was it was the bill for the remainder of the billing cycle from the time I disconnected. I told them that I had expressly asked two different people and only suspended my phone on the advice of their employee and was told that I would not be charged anything. The first man looked at the notes and handed me off to a very nervous representative (Alex) who gave me a stammering legalese run-around. They are mailing me a check or payment card (I apparently don't have a choice as to which, nor an approximate when it will be mailed, which is a problem since I'm moving in three weeks) with half +$5. When I demanded to know why I could not get all of it back if Alex had the authority to give me half, the answer was because the notes said the representative had explained the terms of service to me when I disconnected. He did not, but my word means nothing. Everything came back to policy and terms of service and in spite of the fact that their employee lied to me when I expressly asked if I would be charged anything for disconnecting, he was a broken record.
So basically their employee *lied to me* and they stole $47.27 but are "generously" giving me $28 back in a very poorly offered attempt to pacify me.
I had a Verizon contract for a full two years. When it was ending, I got an ATT phone with a good deal, so I waited for the Verizon contract to be up and called to get my number transferred. Because of the area code, they couldn't do it, so the guy I talked to at Verizon suggested I suspend my phone to buy myself time to figure out how to transfer the number. I was thinking of trying Google Voice. I asked expressly what I would be charged to do that, and I was told nothing. So I tried transferring to Google Voice and their service was down for over a week. Anyway I gave up and just decided to give up the number. I called Verizon to cancel the suspension and the service. I asked again if I would be charged anything. I was told no.
Fast forward a month and the verizonwireless.com account I can no longer log in to (since I don't have their service) sent me an email thanking me for my payment of $47.27. I called to find out what that was about and get it back, and the answer was it was the bill for the remainder of the billing cycle from the time I disconnected. I told them that I had expressly asked two different people and only suspended my phone on the advice of their employee and was told that I would not be charged anything. The first man looked at the notes and handed me off to a very nervous representative (Alex) who gave me a stammering legalese run-around. They are mailing me a check or payment card (I apparently don't have a choice as to which, nor an approximate when it will be mailed, which is a problem since I'm moving in three weeks) with half +$5. When I demanded to know why I could not get all of it back if Alex had the authority to give me half, the answer was because the notes said the representative had explained the terms of service to me when I disconnected. He did not, but my word means nothing. Everything came back to policy and terms of service and in spite of the fact that their employee lied to me when I expressly asked if I would be charged anything for disconnecting, he was a broken record.
So basically their employee *lied to me* and they stole $47.27 but are "generously" giving me $28 back in a very poorly offered attempt to pacify me.