Why I am discouraging the world from using Sprint
I purchased my phone and plan about a month ago. For various reasons, I've had to contact their customer service department several times in the past month, with each occasion more dragged out and awful than the last.
I hate you, I hate you, I hate you, Sprint. You must die an awful, awful death. I hope your liver falls out of your anus when you go to take a poop, and you freak out with a massive panic attack.
I am going to send you my therapy bill, and if you successfully give me an aneurysm, I'm sending you the bills for that too.
They have mistakenly give me charges that a) are not explained on the bill and b) took two phone calls and many many transfers on each call to finally get canceled (or at least I was told they were canceled...here we are much farther down the road, and only one has been actually canceled.)
They eventually transfered me to a Spanish speaking representative, who surprisingly was just about as helpful as the English speaking ones.
I keep trying to cancel this goddamn Vision Power Pack that is supposed to be free for the first month (you couldn't not accept it...and I couldn't cancel it when I first got the phone, they told me to call back later in the month.) Except it stills shows up on my bill, an extra twenty five dollars. They tell me they've canceled it, yet it remains on the bill. After speaking to the fourth rep today about canceling the Vision Power Pack, I was grilled about why I would want to do such a thing. Because I don't want to pay for it, jerk-bags. I never wanted it in the first place, and I've spent the better portion of two days trying to get you to remove it.
Later, when I tried to get the $25 credit that was promised to me for completing my registration in time, they told me that they had already been so good to me and canceled one (but not both!) of the charges I received for changing my plan, that they don't usually do that for customers... "So why do you think that we should give you a $25 credit?"
But I never changed my plan in the first place! That's not being good, that's not even fully removing the erroneous charges! Tell me about the $25 credit! I was told that the person I spoke to must have been confused, there was never a $25 credit. But I have an email that tells me to call quickly to receive additional savings....which, when I inquired on the phone, amounted to a $25 credit on my first bill. You goddamn bastardly bastards, making false promises.
They transfered me back to customer service, who couldn't find my account when I gave them my phone number (even though the last seven people did just fine.) They also couldn't find it by using my ss# or my full name. I eventually had to get off the phone because I needed to study for my test. The bill is due today. My guess is that I'll be back on the phone with them at 9:30 tonight, after my finals and babysitting and all that other caca.
Do not buy Sprint. I repeat, DO NOT BUY SPRINT. Worst customer service ever, and very shady with their billing. Run the other way.
Die, die, die, die.
I hate you, I hate you, I hate you, Sprint. You must die an awful, awful death. I hope your liver falls out of your anus when you go to take a poop, and you freak out with a massive panic attack.
I am going to send you my therapy bill, and if you successfully give me an aneurysm, I'm sending you the bills for that too.
They have mistakenly give me charges that a) are not explained on the bill and b) took two phone calls and many many transfers on each call to finally get canceled (or at least I was told they were canceled...here we are much farther down the road, and only one has been actually canceled.)
They eventually transfered me to a Spanish speaking representative, who surprisingly was just about as helpful as the English speaking ones.
I keep trying to cancel this goddamn Vision Power Pack that is supposed to be free for the first month (you couldn't not accept it...and I couldn't cancel it when I first got the phone, they told me to call back later in the month.) Except it stills shows up on my bill, an extra twenty five dollars. They tell me they've canceled it, yet it remains on the bill. After speaking to the fourth rep today about canceling the Vision Power Pack, I was grilled about why I would want to do such a thing. Because I don't want to pay for it, jerk-bags. I never wanted it in the first place, and I've spent the better portion of two days trying to get you to remove it.
Later, when I tried to get the $25 credit that was promised to me for completing my registration in time, they told me that they had already been so good to me and canceled one (but not both!) of the charges I received for changing my plan, that they don't usually do that for customers... "So why do you think that we should give you a $25 credit?"
But I never changed my plan in the first place! That's not being good, that's not even fully removing the erroneous charges! Tell me about the $25 credit! I was told that the person I spoke to must have been confused, there was never a $25 credit. But I have an email that tells me to call quickly to receive additional savings....which, when I inquired on the phone, amounted to a $25 credit on my first bill. You goddamn bastardly bastards, making false promises.
They transfered me back to customer service, who couldn't find my account when I gave them my phone number (even though the last seven people did just fine.) They also couldn't find it by using my ss# or my full name. I eventually had to get off the phone because I needed to study for my test. The bill is due today. My guess is that I'll be back on the phone with them at 9:30 tonight, after my finals and babysitting and all that other caca.
Do not buy Sprint. I repeat, DO NOT BUY SPRINT. Worst customer service ever, and very shady with their billing. Run the other way.
Die, die, die, die.