FINALLY I DID IT
I am a very imontional person, the smallest thing can set me off, I get upset when Im very con fused or someone yells at me.
For weeks at work, iv been crying almost everyday, getting upset how customers in Drive thru talk to me, when my boss gets on me, or I thank of how crappy this year has been for me.
I don't know how I did it, but I stayed calm all day.
I had a customer get mad at me cause I spraying something on the tables and she didn't like the smell. (I didn't spray near her, but she could smell it) I almost teared up, but I stayed calm and forgot about it.
The I had a customer who got on me not listening that she was complaining about a wrong order from last week. I asked if she wanted again she didn't. and when I told her I haven't seen the drive thru board and don't know whats on there she made sure to but in her sentences "well I was ordering whats on the picture in drive thrue, which you don't know about."
She finally told me her order, I went to my maniger, and had her burrito promo, gave her her food, and she left with out even a thank you.
THat thing would have had me in tears . I would not have been able to talk to her, but I got through it, and the only side affect I had was I was a little shakey, cuase of the way she actted towards me.
I hope I can keep this up, I have a review in six months and would like to get a raise and prove to my boss that I can handle things.
For weeks at work, iv been crying almost everyday, getting upset how customers in Drive thru talk to me, when my boss gets on me, or I thank of how crappy this year has been for me.
I don't know how I did it, but I stayed calm all day.
I had a customer get mad at me cause I spraying something on the tables and she didn't like the smell. (I didn't spray near her, but she could smell it) I almost teared up, but I stayed calm and forgot about it.
The I had a customer who got on me not listening that she was complaining about a wrong order from last week. I asked if she wanted again she didn't. and when I told her I haven't seen the drive thru board and don't know whats on there she made sure to but in her sentences "well I was ordering whats on the picture in drive thrue, which you don't know about."
She finally told me her order, I went to my maniger, and had her burrito promo, gave her her food, and she left with out even a thank you.
THat thing would have had me in tears . I would not have been able to talk to her, but I got through it, and the only side affect I had was I was a little shakey, cuase of the way she actted towards me.
I hope I can keep this up, I have a review in six months and would like to get a raise and prove to my boss that I can handle things.