This is more of a head-scratcher than an "AARGH! RAGE!" sort of situation, but it's a fine example of the things people will do and try to get away with.
I work in publishing too, and that is unbelievably low price for an online subscription. In our company, we give the lowest prices to public high school libraries and public libraries, and we charge about twice to three times that amount. What this person did was SLIMY. Did he sign a contract, like "Terms and Agreements" that he wouldn't do that? Because legally you could charge him the full price if he did. If it were our company, we'd probably close the account and refuse to do business with them ever again.
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