BSNL woes !!
From past 1 week the BSNL ( yes Bharath Sanchar Nigam Limited ) internet connection has made me loose enough temper with regard to the quality of connection and the customer service it has provided to me.
Check out the snippets.
Day X:
CSR: Sir your name ?
SK : Shivakumar
CSR: Sir your phone number ?
SK: xxxxxxxx
CSR: Sorry ?
SK : xxxxxxx
CSR: Where are you calling from ?
SK: Rajajinagar
CSR: Sorry ?
SK: R A J A J I N A G A R !!
CSR: ok
CSR: Your model number ?
SK: WA1003A
CSR: Sorry ?
SK: W A 1 0 0 3 A
CSR: ok
CSR: is the ADSL light blinking ?
SK: NO its off.
CSR: What is the color of the ADSL light ?
SK: WT*!!! when its not glowing how can i tell colour.
CSR: Sir logon to the modem url and check the ping status
SK: ok - no respone
CSR: Sir be online for a moment
CSR: Sir there is a maintenance going on in Rajajinagar so the net connection will be down and will be sorted out by midnight today.
SK: Then why was all the checks necessary ?
CSR:
#####
Day X+1
Some other CSR: Sir your name ?
SK : Shivakumar
Some other CSR: Sir your phone number ?
SK: xxxxxxxx
Some other CSR: Where are you calling from ?
SK: Rajajinagar
Some other CSR: Sir there is an issue with Rajajinagar exchange and it will be sorted out today midnight.
SK: But yesterday i was told that its a cable issue and it will be ready today ? and today you are telling exchange issue ?
Some other CSR: Cable issue is sorted out and this exchange issue will also be sorted out today midnight.
SK: F I NE !
#####
Day X + 2
Female CSR: Sir your name ?
SK : Shivakumar
Female CSR: Sir your phone number ?
SK: xxxxxxxx
Female CSR: Where are you calling from ?
SK: Rajajinagar
Female CSR: Your model number ?
SK: WA1003A
Female CSR: is the ADSL light blinking ?
SK: NO its off.
Female CSR: How long is this issue from ?
SK: 1 Week !!
Female CSR: Sir have you lodged a complaint ?
SK: NO - but for what Joy ? i was told its a problem at exchange and cables
Female CSR: Yes sir, but even then you could have lodged a complaint - as you had called.
SK: What you want me to do now ?
Female CSR: Sir i will book a complaint and give you a reference number.
10 min wait !
Female CSR: "Sorry to keep you on the waiting"
SK: Its fine
Female CSR: Your complaint number is xxxx and your issue will be sorted out within 24hrs
SK: You want me to wait for one more day ?
Female CSR: Yes sir we take 24hrs to check for any complaint lodged. But this time it will be sorted out as you have given a complaint.
SK: WT*
#####
Outcome of the screenplay : The net connection is still lousy and keeps going on and off ( still not able to make out the color of ADLS LED when its off ! ).
Check out the snippets.
Day X:
CSR: Sir your name ?
SK : Shivakumar
CSR: Sir your phone number ?
SK: xxxxxxxx
CSR: Sorry ?
SK : xxxxxxx
CSR: Where are you calling from ?
SK: Rajajinagar
CSR: Sorry ?
SK: R A J A J I N A G A R !!
CSR: ok
CSR: Your model number ?
SK: WA1003A
CSR: Sorry ?
SK: W A 1 0 0 3 A
CSR: ok
CSR: is the ADSL light blinking ?
SK: NO its off.
CSR: What is the color of the ADSL light ?
SK: WT*!!! when its not glowing how can i tell colour.
CSR: Sir logon to the modem url and check the ping status
SK: ok - no respone
CSR: Sir be online for a moment
CSR: Sir there is a maintenance going on in Rajajinagar so the net connection will be down and will be sorted out by midnight today.
SK: Then why was all the checks necessary ?
CSR:
#####
Day X+1
Some other CSR: Sir your name ?
SK : Shivakumar
Some other CSR: Sir your phone number ?
SK: xxxxxxxx
Some other CSR: Where are you calling from ?
SK: Rajajinagar
Some other CSR: Sir there is an issue with Rajajinagar exchange and it will be sorted out today midnight.
SK: But yesterday i was told that its a cable issue and it will be ready today ? and today you are telling exchange issue ?
Some other CSR: Cable issue is sorted out and this exchange issue will also be sorted out today midnight.
SK: F I NE !
#####
Day X + 2
Female CSR: Sir your name ?
SK : Shivakumar
Female CSR: Sir your phone number ?
SK: xxxxxxxx
Female CSR: Where are you calling from ?
SK: Rajajinagar
Female CSR: Your model number ?
SK: WA1003A
Female CSR: is the ADSL light blinking ?
SK: NO its off.
Female CSR: How long is this issue from ?
SK: 1 Week !!
Female CSR: Sir have you lodged a complaint ?
SK: NO - but for what Joy ? i was told its a problem at exchange and cables
Female CSR: Yes sir, but even then you could have lodged a complaint - as you had called.
SK: What you want me to do now ?
Female CSR: Sir i will book a complaint and give you a reference number.
10 min wait !
Female CSR: "Sorry to keep you on the waiting"
SK: Its fine
Female CSR: Your complaint number is xxxx and your issue will be sorted out within 24hrs
SK: You want me to wait for one more day ?
Female CSR: Yes sir we take 24hrs to check for any complaint lodged. But this time it will be sorted out as you have given a complaint.
SK: WT*
#####
Outcome of the screenplay : The net connection is still lousy and keeps going on and off ( still not able to make out the color of ADLS LED when its off ! ).