this is a video made by a soldier in iraq who's HP 5510 All-In-One Printer stopped working. HP told him they would tell him how to fix it (not fix it themselves) ONLY after he paid them for that information. He dealt with the situation accordingly.
http://www.break.com/index/crappyprinterhp.html PLEASE re-post this, and let HP know how everyone feels about their customer "service".