Come fly with me, come fly, let's fly away...
Just had the worst customer service call ever. I was calling to get a refund on something that I know I am entitled to a refund for (It was a mistake by the company). The woman I spoke with actually said, "Well, you probably wouldn't understand the reason."
Uh- what? Well, you probably don't understand how to talk to a customer. I was more polite though, and laughed and asked her to explain it to me anyway. Turns out I understood it well enough to explain to her why she was wrong, but she STILL wouldn't give it to me.
If a family member did not work for this company, I'd be making a much bigger stink, as it is, I asked the person in question to take it up with their boss, because I don't want to get them in trouble somehow.
Ugh. So burning mad.
Uh- what? Well, you probably don't understand how to talk to a customer. I was more polite though, and laughed and asked her to explain it to me anyway. Turns out I understood it well enough to explain to her why she was wrong, but she STILL wouldn't give it to me.
If a family member did not work for this company, I'd be making a much bigger stink, as it is, I asked the person in question to take it up with their boss, because I don't want to get them in trouble somehow.
Ugh. So burning mad.