I'll never forget how you've wasted three minutes of my life
Since I've been so bad about updating my LJ, well at least in comparison to how I used to (aka EVERYDAY!) think I'll just throw up an entry before I leave for California on Friday.
Work has just been... more work than usual. Things are picking up, but Friday's are still off and on. I think it's retarded that we have to cut back our hours... yet keep hiring more people. It's unfair. I honestly don't think we need three marketers and their intern, when we had one marketer forever ago and they did everything. It's easy for me to say they don't do anything, but really, I don't see sales boosting because they are here. All they do is set up signings and send out free books to winners on the blogs. Again, that shouldn't take three and a half people to do that. One marketer is nosey and all up in my grill on everything when he has no right to be.
I had an awful phone call a few weeks ago. She chewed me out for ten minutes about her order (she called a week ago an placed an order and I put it in and it got put on hold thus stuck in Acumen Limbo. Thankfully she called to check up on it, but at the same time that caused problems cause as far as she could see it went out a day later than what we told her.) So I got to listen to her bitch at me. I'm trying to find ways to make it better. Apologizing, saying we'd overnight her shipment if she'd like. Then she goes off on how I should have offered that in the first place and she hated my 'attitude'. I've come to find out that if I am happy on the phone with customers yelling at me they get annoyed and want me to take the situation seriously. Obviously I'm not going to yell and be upset back. So I took the calm route and she thought I was being uncaring and nonchalant. Honestly I was trying hard not to cry because really the mix up was my fault since I didn't follow through with the order.
So the nosey marketer is hearing this conversation and tells Cindy that I handled it poorly. Why is that any of his business to report that? Thankfully, Cindy and Bryce (of all people) thought I handled it well as that customer is generally difficult to deal with and I deserved a medal.
Then there was this last Friday. The receptionist went home early cause she was sick. He sends Cindy an email complaining how I wasn't sitting at the front desk to greet people coming in. Again, that is not his place to call me out on things. Two, I didn't want to sit up there and catch her germs, even though I get enough from him and the other marketers that are sick ALL THE TIME, but at least I'm not using their phone and using their desks. Cindy pretty much told him to shove it. And Fridays are generally dead, so it's not like many people were coming in. Not only that, I don't have access to everything to so my job. I really want to send him an email to keep his nose out of where it doesn't belong and to stop being a tattle tale.
We've taken over this book club called Books & Things and me and the receptionist are expected to take these phone calls. Not only have we not been trained to take these calls yet (Thursday was a nightmare as I didn't know how to help these people and had to transfer them to Kay), it's more worked tacked on to what I have to do. I'm going to ask for a raise if this is really something I'm expected to do, now. Cause I can't take anymore tasks that weren't in my job description to begin with.
If hours don't pick up soon or I don't get a raise, I do plan on finding another job. I can't take this overworked and no appreciation or pay. I can't afford it. Financially or sanity wise. I'm tired of the bull I have to go through.
And I'm leaving for California on Friday and last week work started freaking out at me. I had my vacation reserved for months... why are we now just freaking out that I'll be gone for end of the month closures? Honestly I've been worried about it to as none of us trust the receptionist to put orders in and no one knows how to do credit memos except Cindy aside from me. Returns also won't get done as my help for that is a high schooler with no work ethic and only comes for two hours a day at most. And Bevan has just informed me that she injured herself and can't lift things. Great. It sucks that I can't go on vacation without fearing about the state of my duties.
Anyway, that turned out longer than I intended. Somehow I have to get everything done by Wednesday -_-;
Currently I'm behind on NaNo and somehow I gotta stay on top while I'm in California. Thankfully I see it being easier than Vegas. My family is less likely to distract while in the timeshare in the evenings. And turns out I'll be chilling in the timeshare on Saturday by myself - Steven and Camron are going to Six Flags and my parents will still be on their way from Utah since Mom has to work on Friday. Hoping I can get ahead then like whoah then. And the drive. And the next few days.
I hope Zach and I get to see The Muppets before I go. There's also a possibility that Zach will be flying into Cali for a day. Possibly the day we go to Disneyland. I hope I get to chill with Ashley for a bit. Hmm, maybe Ashley can come rescue me from my alone time... NO! MUST NANO o_o
Got to watch Tiger & Bunny with my peeps and watching things with other people make me love it even more. Kotetsu <3 Can't wait to finish it. Thinking about doing up an LJ entry of my favorite fanarts as I've acquired quite the collection.
Work has just been... more work than usual. Things are picking up, but Friday's are still off and on. I think it's retarded that we have to cut back our hours... yet keep hiring more people. It's unfair. I honestly don't think we need three marketers and their intern, when we had one marketer forever ago and they did everything. It's easy for me to say they don't do anything, but really, I don't see sales boosting because they are here. All they do is set up signings and send out free books to winners on the blogs. Again, that shouldn't take three and a half people to do that. One marketer is nosey and all up in my grill on everything when he has no right to be.
I had an awful phone call a few weeks ago. She chewed me out for ten minutes about her order (she called a week ago an placed an order and I put it in and it got put on hold thus stuck in Acumen Limbo. Thankfully she called to check up on it, but at the same time that caused problems cause as far as she could see it went out a day later than what we told her.) So I got to listen to her bitch at me. I'm trying to find ways to make it better. Apologizing, saying we'd overnight her shipment if she'd like. Then she goes off on how I should have offered that in the first place and she hated my 'attitude'. I've come to find out that if I am happy on the phone with customers yelling at me they get annoyed and want me to take the situation seriously. Obviously I'm not going to yell and be upset back. So I took the calm route and she thought I was being uncaring and nonchalant. Honestly I was trying hard not to cry because really the mix up was my fault since I didn't follow through with the order.
So the nosey marketer is hearing this conversation and tells Cindy that I handled it poorly. Why is that any of his business to report that? Thankfully, Cindy and Bryce (of all people) thought I handled it well as that customer is generally difficult to deal with and I deserved a medal.
Then there was this last Friday. The receptionist went home early cause she was sick. He sends Cindy an email complaining how I wasn't sitting at the front desk to greet people coming in. Again, that is not his place to call me out on things. Two, I didn't want to sit up there and catch her germs, even though I get enough from him and the other marketers that are sick ALL THE TIME, but at least I'm not using their phone and using their desks. Cindy pretty much told him to shove it. And Fridays are generally dead, so it's not like many people were coming in. Not only that, I don't have access to everything to so my job. I really want to send him an email to keep his nose out of where it doesn't belong and to stop being a tattle tale.
We've taken over this book club called Books & Things and me and the receptionist are expected to take these phone calls. Not only have we not been trained to take these calls yet (Thursday was a nightmare as I didn't know how to help these people and had to transfer them to Kay), it's more worked tacked on to what I have to do. I'm going to ask for a raise if this is really something I'm expected to do, now. Cause I can't take anymore tasks that weren't in my job description to begin with.
If hours don't pick up soon or I don't get a raise, I do plan on finding another job. I can't take this overworked and no appreciation or pay. I can't afford it. Financially or sanity wise. I'm tired of the bull I have to go through.
And I'm leaving for California on Friday and last week work started freaking out at me. I had my vacation reserved for months... why are we now just freaking out that I'll be gone for end of the month closures? Honestly I've been worried about it to as none of us trust the receptionist to put orders in and no one knows how to do credit memos except Cindy aside from me. Returns also won't get done as my help for that is a high schooler with no work ethic and only comes for two hours a day at most. And Bevan has just informed me that she injured herself and can't lift things. Great. It sucks that I can't go on vacation without fearing about the state of my duties.
Anyway, that turned out longer than I intended. Somehow I have to get everything done by Wednesday -_-;
Currently I'm behind on NaNo and somehow I gotta stay on top while I'm in California. Thankfully I see it being easier than Vegas. My family is less likely to distract while in the timeshare in the evenings. And turns out I'll be chilling in the timeshare on Saturday by myself - Steven and Camron are going to Six Flags and my parents will still be on their way from Utah since Mom has to work on Friday. Hoping I can get ahead then like whoah then. And the drive. And the next few days.
I hope Zach and I get to see The Muppets before I go. There's also a possibility that Zach will be flying into Cali for a day. Possibly the day we go to Disneyland. I hope I get to chill with Ashley for a bit. Hmm, maybe Ashley can come rescue me from my alone time... NO! MUST NANO o_o
Got to watch Tiger & Bunny with my peeps and watching things with other people make me love it even more. Kotetsu <3 Can't wait to finish it. Thinking about doing up an LJ entry of my favorite fanarts as I've acquired quite the collection.