Things at work... are not mellowing out. I have been holding on to this fantasy that after the migration, things were going to be less nuts, but it appears that was a fallacy on my part. This year looks to be careening off into insanity.
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Work blah blah blah... )
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My last job was that, exactly. I was in a call centre at the time, and they outsourced our jobs to the Philippines. We had to act as senior agents to the new teams and they called us for help and to try and hand off escalations.
It wasn't the agents faults they were taking our jobs, so I never held it against them personally, but... yeah. None of us were particularly inclined to cut them any slack or hold their hands when they got difficult calls from upset customers. I remember once getting a rather desperate call from a new agent who asked me if she could please transfer the upset person yelling at her to me, and I was like, "Nope, you have to learn to deal with this."
I probably would have taken it from a junior agent had I not been losing my job. Not a good team attitude and all. But really, what were they going to do - fire me?
I didn't wish her any ill but... yeah. I just wanted to say, honey. You have a job and I don't anymore, so stop whinging and do it.
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I'm so glad your son had a suggestion that clicked with you :D
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