I hate Verizon so much

[sevoth]

So I recently moved and told Verizon to transfer my service over. I order on the 30th last month, they tell me it's going to be ready on the 2nd. It's not, I call them, they tell me oops, phone is 2nd, internet is 10th. Still not working on the 10th. I call them again today and they tell me that for some reason they canceled my order and I have to

Comments

[kerin]

FairPoint is the exact same way (they're a tiny company that bought out all of Verizon's operations in Vermont, Maine, and New Hampshire and don't have a goddamn idea what they're doing.)

I called to have my service moved two weeks before I moved, and explained that I wanted it switched on the 26th. It was switched off at my apartment on the 19th, but I decided to just live with it since I'd be moved in a week anyway. On the 29th I end up finally being able to move, and - no phone. At all. I call them on the 30th, they told me that I should try it the following morning after eight - but they are closed weekends, and I didn't have service by the following Monday.

Monday comes, and no service. I'm going a little mad because it's now the second of November and I haven't had the internet or a landline phone for two weeks. The man says there was an issue and that I should call back if it's not working by tomorrow. I choke back my rage and obey.

The following morning - wow! No phone, no internet. I've blown about forty minutes on my prepaid cell just waiting to talk to these assholes, but what else to do - so I call back. Again. A very apologetic girl tells me that there is a problem with my order, but that she is not authorized to tell me what it is or even view the ticket in the computer herself. But, she promises, she has elevated the issue.

I ask her what that means. She explains that someone from their company who IS authorized will review my account and call me back, PROBABLY within twenty-four hours. I thank her and hang up the phone, and call Comcast.

Who offers to have internet (and four times faster, to boot) set up with phone service the following morning. So I do so, and call FairPoint back to cancel.

The girl offers to credit me for the last two weeks of service if I don't cancel. I ask her if they expected me to pay for the period in which I didn't have any, and she deflects.

I thank her, decline, and hang up.

Some people's children.

[sevoth]

I wanted to switch over to Comcast, but it's twice the price of Verizon DSL and I don't really need faster internet, so I'm stuck complaining to Verizon until they either fix my internet or I get fed up and pay the extra money for a better internet provider.

[sevoth]

Also.....Do I know you? XD