Tales from the Book, Part CLXXXXI
I just realized I have no idea if the Roman numerals in the title are correct or not. I also don't care.
Indented to make sense of the paragraph breaks, hopefully. Yes, I did say paragraph breaks.
Fifteen minutes with someone on the phone screaming and bitching because we hadn't picked up on three consecutive days. The reason for the failure on all three attempts was 'Not In'. She finally admitted that two of those days they'd left for a few hours, and that, because her intercom works through her phone, she might have been using it during the pickup attempt. This after she'd been told that the time on the attempt notice was probably around the time the driver would try again the next day. (Generally, the driver will not be there at one o'clock one day and nine o'clock the next.) She insisted she wasn't on that long, but we all know that meas a three hour long-distance conversation. She didn't want to wait another day (don't blame her, really, even if it was partially her fault) so I finally talked her into going to a dropbox.
Apparently I am supposed to know if we have a drop box near the mailbox by her street. People who work for couriers should have the locations of every drop and mailbox memorized. Someone it got dropped that I'm in New Brunswick. After wrenching her back to the problem at hand after listening to her bitch about how it was "unbelievable that you have people taking calls for Toronto from New Brunswick", I found one. The conversation about New Brunswick went like this:
Caller: I can't believe you have people from New Brunswick taking calls for Toronto! I can't believe it! I can't! Why can't I talk to someone from Toronto?
Agent: We do not have a call center in Toronto.
Caller: Oh, my God! So I have to talk to New Brunswick? Where the hell is that?
Agent: *irritated* About twelve hours east of you, ma'am.
Caller: What? What? What are you next to!
Agent: *more irritated* Quebec.
Caller: ... What?
Agent: We're next to Quebec. New Brunswick is the province between Quebec and Nova Scotia.
Caller: Oh...Well, I should still be able to talk to someone in Toronto!
Once I got her around to dropping the parcel off at a drop box, she worred it might get stolen. Then she worried she wouldn't have the right drop box and it would get lost and NotRogers would charge her son. I finally ended up telling her it was a large, secure, drop box in Courier colours, and if she could mistake that for anything else, I couldn't help her. For God's sake, if you can manage to miss a large box in Courier colors, with a giant Courier logo on it, we will call the cost of the cell phone a stupidity fee, and you will deserve it.
Agent: Will your shipment be staying within Canada?
Caller: Two toner cartridges.
Agent: Yes, but -
Caller: Two. Toner cartridges.
Later in the call she asked if she'd dialed 1-800-LEXMARK, despite being told several times it was Courier. Apparently she was a pharmacy tech. I wouldn't want her near my meds.
Indented to make sense of the paragraph breaks, hopefully. Yes, I did say paragraph breaks.
Fifteen minutes with someone on the phone screaming and bitching because we hadn't picked up on three consecutive days. The reason for the failure on all three attempts was 'Not In'. She finally admitted that two of those days they'd left for a few hours, and that, because her intercom works through her phone, she might have been using it during the pickup attempt. This after she'd been told that the time on the attempt notice was probably around the time the driver would try again the next day. (Generally, the driver will not be there at one o'clock one day and nine o'clock the next.) She insisted she wasn't on that long, but we all know that meas a three hour long-distance conversation. She didn't want to wait another day (don't blame her, really, even if it was partially her fault) so I finally talked her into going to a dropbox.
Apparently I am supposed to know if we have a drop box near the mailbox by her street. People who work for couriers should have the locations of every drop and mailbox memorized. Someone it got dropped that I'm in New Brunswick. After wrenching her back to the problem at hand after listening to her bitch about how it was "unbelievable that you have people taking calls for Toronto from New Brunswick", I found one. The conversation about New Brunswick went like this:
Caller: I can't believe you have people from New Brunswick taking calls for Toronto! I can't believe it! I can't! Why can't I talk to someone from Toronto?
Agent: We do not have a call center in Toronto.
Caller: Oh, my God! So I have to talk to New Brunswick? Where the hell is that?
Agent: *irritated* About twelve hours east of you, ma'am.
Caller: What? What? What are you next to!
Agent: *more irritated* Quebec.
Caller: ... What?
Agent: We're next to Quebec. New Brunswick is the province between Quebec and Nova Scotia.
Caller: Oh...Well, I should still be able to talk to someone in Toronto!
Once I got her around to dropping the parcel off at a drop box, she worred it might get stolen. Then she worried she wouldn't have the right drop box and it would get lost and NotRogers would charge her son. I finally ended up telling her it was a large, secure, drop box in Courier colours, and if she could mistake that for anything else, I couldn't help her. For God's sake, if you can manage to miss a large box in Courier colors, with a giant Courier logo on it, we will call the cost of the cell phone a stupidity fee, and you will deserve it.
Agent: Will your shipment be staying within Canada?
Caller: Two toner cartridges.
Agent: Yes, but -
Caller: Two. Toner cartridges.
Later in the call she asked if she'd dialed 1-800-LEXMARK, despite being told several times it was Courier. Apparently she was a pharmacy tech. I wouldn't want her near my meds.