Tales from the Book, Part CLXXXV
Happy New Year to you all! May you be free from the stupid in 2009.
I've had to do a bit of tech support at work this week while the people who regularly do it are away. What part of 'what's in your Sent Items folder' means 'describe an entirely different process to me, that I already see in my sleep'?
Caller: Can we arrange a pickup instead of a delivery?
Agent: Err...that's what we are doing.
Caller: But you said...I, er...
Agent: Pickup is when we come get the package from you. Delivery is when you get a package from us.
Caller: Oh, I thought it was the opposite.
This was the conversation that made me turn to a coworker and say "Did these people fail Sesame Street??"
"I spent two hours on with someone from *courier* and they didn't get it!"
Then he raged at me because he was a) past his local cutoff time for the service he wanted, b) had filled out the wrong shipping label, and c) had to stay late. Part of staying late was his own fault; if he hadn't bitched, bellowed, and put me on hold to cry to his GM, he wouldn't have had to stay later. (He called the GM at home, and apparently got told "Look, whatever, just get it out tonight and I'll take care of it in the morning." Bossman probably thought what I did; if you have a complete muppet on the phone, hang up and call back, or ask to talk to someone else. There are service reps who either give poor service, or are just useless. It does sound like bad service on our part, and I do not mean to excuse it, but if something is that insanely urgent, do not leave it to the last minute, and do not continue to work with someone if you really feel they aren't paying attention to your problem!
Remember Sans-W? The ditz from the training class? Pregnant.
Agent: What are the contents of your package?
Caller: It's going freight collect to Texas, one package, less than one pound.
Agent: Okay. What's in the box?
Coworker: *to whom I had just been complaining about answers like this* *laughs*
Caller: Ohh! It's an .mp3 player!
"Huey Packard."
Agent: Do you want the driver to pick that up at shipping or reception?
Caller: Yes.
I've had to do a bit of tech support at work this week while the people who regularly do it are away. What part of 'what's in your Sent Items folder' means 'describe an entirely different process to me, that I already see in my sleep'?
Caller: Can we arrange a pickup instead of a delivery?
Agent: Err...that's what we are doing.
Caller: But you said...I, er...
Agent: Pickup is when we come get the package from you. Delivery is when you get a package from us.
Caller: Oh, I thought it was the opposite.
This was the conversation that made me turn to a coworker and say "Did these people fail Sesame Street??"
"I spent two hours on with someone from *courier* and they didn't get it!"
Then he raged at me because he was a) past his local cutoff time for the service he wanted, b) had filled out the wrong shipping label, and c) had to stay late. Part of staying late was his own fault; if he hadn't bitched, bellowed, and put me on hold to cry to his GM, he wouldn't have had to stay later. (He called the GM at home, and apparently got told "Look, whatever, just get it out tonight and I'll take care of it in the morning." Bossman probably thought what I did; if you have a complete muppet on the phone, hang up and call back, or ask to talk to someone else. There are service reps who either give poor service, or are just useless. It does sound like bad service on our part, and I do not mean to excuse it, but if something is that insanely urgent, do not leave it to the last minute, and do not continue to work with someone if you really feel they aren't paying attention to your problem!
Remember Sans-W? The ditz from the training class? Pregnant.
Agent: What are the contents of your package?
Caller: It's going freight collect to Texas, one package, less than one pound.
Agent: Okay. What's in the box?
Coworker: *to whom I had just been complaining about answers like this* *laughs*
Caller: Ohh! It's an .mp3 player!
"Huey Packard."
Agent: Do you want the driver to pick that up at shipping or reception?
Caller: Yes.