Tales from the Book, Part XCV
Yesterday at Day Job I got to assist in the design of and do the layout for, a flyer for one of our sites that is to be used at a job fair in Europe. Pretty cool. Next week at Evening Job, we go on the phones, and my shift gets shortened by an hour. I know it's only an hour, but O! the extra sleep of that hour! (According to certain antiquated rules of grammar, I actually can put that exclamation mark in there and not have to start a new sentence. Pretend we're all Victorians.) I also didn't get to have conversations like these:
This conversation was repeated twice:
Tech:Click 'Start', go into 'All Programs', and look for 'X'.
Caller:I don't see that.
Tech:Okay, that's fine. Let's -
Caller:Maybe I should go look in 'All Programs'?
Same person as above:
Tech:Type in 'services.msc'.
Caller:Services and what?
Tech:dot 'M', 'S', 'C'.
Caller:Services and 'OK'. Got it.
General frustration note:
It is pronounced 'Cash' like money. Not 'cash-ay', not 'catch', not 'catchay' or 'catchy'. CASH. I realize it may be an unfamiliar word to some, but if you've just heard me say it, come on!
"Eye-splan." ISP/LAN. Not all acronyms are meant to be pronounced.
"The keyboard isn't [plugged] in. Do you think that's why it won't let me type?"
Tech:Open *ISP* please.
Caller:But it's not on. I just have the icon.
Same person as above:
Tech:Increase the disk space to be used to forty. [This is actually on the screen in front of her.]
Caller:The size of my e-mail text?!
Tech:No, not... [This is a guess, I actually forgot to write down my own dialogue, possibly because I was beating my head on the desk.]
Caller:I don't see what you want. What was it again?
Tech:Maximum disk space to use.
Caller:No...Is that where it says 'Maximum disk space to use'?
Multiple callers:
Inevitably they are "stock brokers", inevitably they want you to be impressed or intimidated by this, and inevitably they are clue free and incapable of following instructions. (I think I've ranted about these before. They're always on dial-up, too.)
This conversation was repeated twice:
Tech:Click 'Start', go into 'All Programs', and look for 'X'.
Caller:I don't see that.
Tech:Okay, that's fine. Let's -
Caller:Maybe I should go look in 'All Programs'?
Same person as above:
Tech:Type in 'services.msc'.
Caller:Services and what?
Tech:dot 'M', 'S', 'C'.
Caller:Services and 'OK'. Got it.
General frustration note:
It is pronounced 'Cash' like money. Not 'cash-ay', not 'catch', not 'catchay' or 'catchy'. CASH. I realize it may be an unfamiliar word to some, but if you've just heard me say it, come on!
"Eye-splan." ISP/LAN. Not all acronyms are meant to be pronounced.
"The keyboard isn't [plugged] in. Do you think that's why it won't let me type?"
Tech:Open *ISP* please.
Caller:But it's not on. I just have the icon.
Same person as above:
Tech:Increase the disk space to be used to forty. [This is actually on the screen in front of her.]
Caller:The size of my e-mail text?!
Tech:No, not... [This is a guess, I actually forgot to write down my own dialogue, possibly because I was beating my head on the desk.]
Caller:I don't see what you want. What was it again?
Tech:Maximum disk space to use.
Caller:No...Is that where it says 'Maximum disk space to use'?
Multiple callers:
Inevitably they are "stock brokers", inevitably they want you to be impressed or intimidated by this, and inevitably they are clue free and incapable of following instructions. (I think I've ranted about these before. They're always on dial-up, too.)