Tales from the Book, Part LXXXIX
I think these children got left behind. Actually, I'm pretty sure of it.
Caller:So I type in my phone number and write this number down on paper so I can get online?
Tech:No, don't put in your own number, it'll dial in circles. Type in the number I'm giving you.
Caller:But how do I remember it when I need to get online?
Tech:You don't, the computer remembers for you.
Caller:Oh, wow!
This is the same guy as above:
Tech:Are we on the same phone line as the computer?
Caller:I don't understand what you mean.
Tech:Does the computer have its own phone line, or do you just have one for the house?
Caller:Well, I'm in the process of disconnecting that and going over to *ISP*. I used to connect differently.
Tech:OK, but are you on a cell phone, or a landline...?
Caller:I don't know.
IIRC, it eventually transpired that he was on a cell phone. Really, is any of my explanation unclear? I really want to know, here.
Overheard on the call floor:
"I know you don't have high speed, but you don't want dial-up and you can't just pick a connection out of thin air...Yes, your computer is capable of wireless, but you need to pay for a high speed connection and buy a router to use it...No, it's not just 'out there'."
This occurred eighteen minutes into a call where the caller had spent most of the call complaining that her *ISP* wasn't installed:
Tech:Put the CD in the CD drive.
Caller:What are you doing? Can you tell me?
"We've had a long term problem. We moved from Virginia to Alabama."
I was sorely tempted to reply "I"m sorry, I can't help you with that problem."
Same guy as above:
Tech:Click 'Delete'.
Caller:Delete what?
Tech:It'll just say 'Delete'.
Caller:There's only one 'Delete' on there!
Well, then... This is why Computer Stupidities has a section called "The Bleeding Obvious".
Edit, February 2, 2008: Corrected misnumbering in the title.
Caller:So I type in my phone number and write this number down on paper so I can get online?
Tech:No, don't put in your own number, it'll dial in circles. Type in the number I'm giving you.
Caller:But how do I remember it when I need to get online?
Tech:You don't, the computer remembers for you.
Caller:Oh, wow!
This is the same guy as above:
Tech:Are we on the same phone line as the computer?
Caller:I don't understand what you mean.
Tech:Does the computer have its own phone line, or do you just have one for the house?
Caller:Well, I'm in the process of disconnecting that and going over to *ISP*. I used to connect differently.
Tech:OK, but are you on a cell phone, or a landline...?
Caller:I don't know.
IIRC, it eventually transpired that he was on a cell phone. Really, is any of my explanation unclear? I really want to know, here.
Overheard on the call floor:
"I know you don't have high speed, but you don't want dial-up and you can't just pick a connection out of thin air...Yes, your computer is capable of wireless, but you need to pay for a high speed connection and buy a router to use it...No, it's not just 'out there'."
This occurred eighteen minutes into a call where the caller had spent most of the call complaining that her *ISP* wasn't installed:
Tech:Put the CD in the CD drive.
Caller:What are you doing? Can you tell me?
"We've had a long term problem. We moved from Virginia to Alabama."
I was sorely tempted to reply "I"m sorry, I can't help you with that problem."
Same guy as above:
Tech:Click 'Delete'.
Caller:Delete what?
Tech:It'll just say 'Delete'.
Caller:There's only one 'Delete' on there!
Well, then... This is why Computer Stupidities has a section called "The Bleeding Obvious".
Edit, February 2, 2008: Corrected misnumbering in the title.