Feb 25, 2006 19:33
Dear Virgin Mobile,
I recently bought a Kyocera Royale phone, and so far am happy with the phone service. I downloaded a Coldplay ringtone which I was very happy with, so I also purchased a screensaver and an animated ringtone for it.
First of all, I am confused as to why you list wallpapers and screensavers separately on your website, because they appear to be the same images. The "screensavers" certainly aren't animated, something the word "screensaver" implies to me. The two screensavers that came with the phone may be somewhat lame, but they certainly are animated.
I also purchased the Squidward animated ringtone. I expected it to not look exactly like it does on the website, since my phone screen is smaller, but I was surprised and very disappointed to see that the animation is only in one corner (about a quarter of the screen, which is already small) and cut off at the top and bottom. It's pretty much worthless.
I am very disappointed with the quality of your graphics and feel very ripped off for the couple I purchased. Needless to say, I will not be buying any more, at least for this phone. I think the animated ringtones, at least, should not be listed as working for this phone, and the link to screensavers removed, since they are exactly the same as the wallpapers. You are making people think they are are purchasing something different when they actually aren't.
I realize I am somewhat outside of the demographic you are marketing these phones to, but I can't believe even teenagers can be happy with the quality of most of your graphics.
Thank you,
Leeanne
ranting