(no subject)
You know that 80's Song "I always feel like somebody's watching me"??? Thats how I feel at work.
Like everyone there is watching and waiting for me to make a mistake. The usual complaints are that Im too friendly with my staff and that it's unprofessional. So, now I have to be the heavy. They want me to make it a fun place to work yet not be friendly with my team? What the fuck?
I know the nature of the job is stressful, and I expected this, but when Im expected to act two ways at once, and they both counteract each other? what the hell am I supposed to do? Coach and nurture your team, be there for them to talk to but act like an omnipresent uncaring diety for them to obey in terms of work? I cant just walk in to work and turn my emotions off, but that is what Im supposed to do. There are some thing that were pointed out to me that I can fix, and Im not going to vent about those, cause I am in the wrong. But things like overexplaining things to customers, thus making them feel like Im being condescending. Ok, you dont want me to explain and educate to people why they are overdrawn? ok, I will simply ask for deposit and go from there. But, it is my belief, and I hold to it that when it comes to banking, people are ignorant and stupid, and while they dont want to have this pointed out to them, I believe that it is essential to teach them how this works so they arent constantly coming in to me yelling that the bank stole their money when really they took too much money out at Mr. Peeps adult store cause their urge to get off from a strip booth overrode their memory that they had only 10 bucks in their account and that isnt enough to withdraw 100 bucks! So, ok, I wont explain, and leave the general public, who dont bother to balance their check books, or use online banking and just keep using the card until it says stop...Ill let them go. GO AHEAD. If that leaves them thinking I am rude instead of condescending, so be it. Rude when I wont reverse their fee's cause its not bank error. At least I wasnt condescending enough to teach and show them where THEIR mistake was! good lord, I cant fucking win for losing.
So, I have too much emotion at work, cause I cried at our audit. Im sorry, but something that is a day long experience of someone double checking my work on which my job depends (as well as the job of my boss)...Im gonna be a little emotional. Im not the only one that cried when the audit came through, but you know, it was my first audit EVER, in the 5 years I have been with the company, I have been lucky to not experience an audit, and when my job hangs on whether we pass or not...on the one and only audit I have ever experienced? yeah, Im gonna be a little fucking worried! Apparently, Im supposed to not show any emotion, not even frustration, Im supposed to be infineatly patient. With the team of supposedly intelligent number saavy tellers I hired because they could balance a cash drawer, sell and do customer service. My patience runs thin when something simple goes wrong, something I have shown them how to do at least 15 times is still an issue. A debit card for instance. There is a drop down menu at the spot where you say yes, so you can choose what type of debit card you want, regular, gold or platinum. you would think that the presence of a drop down menu would make yout think..."ah, there are more choices than what I see here"...but no..so while Im doing the job of a teller, manager and service manager as well as banker, Im getting asked to show how to do something that my teller has done A THOUSAND TIMES,while trying to open 2 business CD's (which I have no training to do cause Im a service manager, not a fucking PB) for a complaining bitch who is pissed cause we dont have enough people to deal with the growing line and that Im incompetent cause I didnt have her paperwork ready for her. We have 2 teller windows and enough clienteil for 4 teller windows. :( Nothing I can do about it cause we have been told pretty point blankly that we arent getting remodelled, we arent getting more teller windows and eventhough it was promised, nothing is going to happen. ever. cause the budget doesnt have room. We made record profits last year and they dont have enough money to do a quick remodel on a GOLD performing instore.
Thats the other thing, Since I have been there, every teller has made payout, we are the number one branch in the district and I made Gold and Silver payout these first two quarters of my new position (I have only been in this job since Oct) The branch didnt even qualify for payout under the last managers for the last two years. We, my manager and I turned this place around, but none of that matters since my new PB and my lead teller seem to be constantly keeping track of every word out of my mouth every movement. I get in trouble for being stressed. How can I keep my cool when Im forced to play banker, teller, service manager and store manager at the same time cause we are missing store manager at a meeting, or days off coincide with other people being out. I have to staff according to a program that over staffs us when we are slow and understaffs us when we are busy. tells me I need three tellers in the morning (when you could hear crickets) and then tells me I only need two when its 5pm on a friday, payday. But, they keep trying to feed us that the program is always right! Plus, if Im supposed to be the whole support staff, how am I supposed to do what my job is? How am I supposed to find the time to coach, and meet and teach and mentor, when I have more paperwork than a tax man at tax time?
Im at a loss, and Im tired and hungry. maybe Ill vent another time, but thats all I can really think of right now. The nachoes are almost done.
Like everyone there is watching and waiting for me to make a mistake. The usual complaints are that Im too friendly with my staff and that it's unprofessional. So, now I have to be the heavy. They want me to make it a fun place to work yet not be friendly with my team? What the fuck?
I know the nature of the job is stressful, and I expected this, but when Im expected to act two ways at once, and they both counteract each other? what the hell am I supposed to do? Coach and nurture your team, be there for them to talk to but act like an omnipresent uncaring diety for them to obey in terms of work? I cant just walk in to work and turn my emotions off, but that is what Im supposed to do. There are some thing that were pointed out to me that I can fix, and Im not going to vent about those, cause I am in the wrong. But things like overexplaining things to customers, thus making them feel like Im being condescending. Ok, you dont want me to explain and educate to people why they are overdrawn? ok, I will simply ask for deposit and go from there. But, it is my belief, and I hold to it that when it comes to banking, people are ignorant and stupid, and while they dont want to have this pointed out to them, I believe that it is essential to teach them how this works so they arent constantly coming in to me yelling that the bank stole their money when really they took too much money out at Mr. Peeps adult store cause their urge to get off from a strip booth overrode their memory that they had only 10 bucks in their account and that isnt enough to withdraw 100 bucks! So, ok, I wont explain, and leave the general public, who dont bother to balance their check books, or use online banking and just keep using the card until it says stop...Ill let them go. GO AHEAD. If that leaves them thinking I am rude instead of condescending, so be it. Rude when I wont reverse their fee's cause its not bank error. At least I wasnt condescending enough to teach and show them where THEIR mistake was! good lord, I cant fucking win for losing.
So, I have too much emotion at work, cause I cried at our audit. Im sorry, but something that is a day long experience of someone double checking my work on which my job depends (as well as the job of my boss)...Im gonna be a little emotional. Im not the only one that cried when the audit came through, but you know, it was my first audit EVER, in the 5 years I have been with the company, I have been lucky to not experience an audit, and when my job hangs on whether we pass or not...on the one and only audit I have ever experienced? yeah, Im gonna be a little fucking worried! Apparently, Im supposed to not show any emotion, not even frustration, Im supposed to be infineatly patient. With the team of supposedly intelligent number saavy tellers I hired because they could balance a cash drawer, sell and do customer service. My patience runs thin when something simple goes wrong, something I have shown them how to do at least 15 times is still an issue. A debit card for instance. There is a drop down menu at the spot where you say yes, so you can choose what type of debit card you want, regular, gold or platinum. you would think that the presence of a drop down menu would make yout think..."ah, there are more choices than what I see here"...but no..so while Im doing the job of a teller, manager and service manager as well as banker, Im getting asked to show how to do something that my teller has done A THOUSAND TIMES,while trying to open 2 business CD's (which I have no training to do cause Im a service manager, not a fucking PB) for a complaining bitch who is pissed cause we dont have enough people to deal with the growing line and that Im incompetent cause I didnt have her paperwork ready for her. We have 2 teller windows and enough clienteil for 4 teller windows. :( Nothing I can do about it cause we have been told pretty point blankly that we arent getting remodelled, we arent getting more teller windows and eventhough it was promised, nothing is going to happen. ever. cause the budget doesnt have room. We made record profits last year and they dont have enough money to do a quick remodel on a GOLD performing instore.
Thats the other thing, Since I have been there, every teller has made payout, we are the number one branch in the district and I made Gold and Silver payout these first two quarters of my new position (I have only been in this job since Oct) The branch didnt even qualify for payout under the last managers for the last two years. We, my manager and I turned this place around, but none of that matters since my new PB and my lead teller seem to be constantly keeping track of every word out of my mouth every movement. I get in trouble for being stressed. How can I keep my cool when Im forced to play banker, teller, service manager and store manager at the same time cause we are missing store manager at a meeting, or days off coincide with other people being out. I have to staff according to a program that over staffs us when we are slow and understaffs us when we are busy. tells me I need three tellers in the morning (when you could hear crickets) and then tells me I only need two when its 5pm on a friday, payday. But, they keep trying to feed us that the program is always right! Plus, if Im supposed to be the whole support staff, how am I supposed to do what my job is? How am I supposed to find the time to coach, and meet and teach and mentor, when I have more paperwork than a tax man at tax time?
Im at a loss, and Im tired and hungry. maybe Ill vent another time, but thats all I can really think of right now. The nachoes are almost done.