day from hell
So at work when I cam in the other day My manager and the other opener for the day were just satnding there givng away free drip coffee.. I was like what the hell?!?!
Then I found out that we could not access our tills or any kinda of money or have the capability to ring people up so they decided to offer free coffee for the incoinvience.. aww how nice.. WELL this started the issues cause I got the joy of assigning the drive through and explaing this to people as they drove up!
and it gets better!
we finally are able to take credit cards and gift card but at the cost of being slower than noraml cause it was taking some time for each transaction about 30 secs to a min longer than normal so not too bad!
THEN people started to get pissed drinks were taking so long.. and in my mind I am thinking.. "we didnt have to open up at all today but we are doing it to be nice to you all so we would appreciate your patience" oh not additude after additude came scream at me!!!
I finally broke and the first time in my history or work I did it!!!! heres what happened
ME: Welcome to paxton street starbucks my name is Donn sorry for the delay we are having some tech issuses that is slowing us down and unfortunelty we can not take cash today is that going to be a problem?
Lady: WOW this line is long!! can you break a 50.
Me: im so sorry but we can not except cash.
Lady: ummm what do you mean? ive never heard of not taking cash and being able to take cards?!?!
ME: well our cash drawers are locked in away we can not access them I am sorry for the incoinvience if you do not have a card to use today id gladly give you a free cup of brewed coffee today.
Lady: Can I get my latte for free?
me: im sorry but we are only offering free Brewed coffee.
Lady: fine ill pay with my card!!!
(Lady pulls up to the window 2 mins later)
Lady: OMG HOW many new people you guys training today GOD!!!
ME: none I told you we are having some issuses
Lady: this is crazy!!
Me: well we didnt even have to open today but we decided to do you all a favor and do our best today
Lady: doesnt seem like it!
me: excuse me?
Lady: look big boy just give me my drink
ME: (looks away from the drive through) OK someone else deal with the bitch in the window im done with her additude!!! (slam the window walk away as about 6 peoples set of eyes follow me to the backroom in shock!
Yup I finally broke.. she was suck a bitch and ungratful that we even opened our doors when we were told by the district manager to just not open at all.. so much for being nice!
well all im off to bed.. today was a much better day all was working and even bitch girl came back but this time we didnt even make eye contact LOL and she got decaf today MUahahahahaha
Then I found out that we could not access our tills or any kinda of money or have the capability to ring people up so they decided to offer free coffee for the incoinvience.. aww how nice.. WELL this started the issues cause I got the joy of assigning the drive through and explaing this to people as they drove up!
and it gets better!
we finally are able to take credit cards and gift card but at the cost of being slower than noraml cause it was taking some time for each transaction about 30 secs to a min longer than normal so not too bad!
THEN people started to get pissed drinks were taking so long.. and in my mind I am thinking.. "we didnt have to open up at all today but we are doing it to be nice to you all so we would appreciate your patience" oh not additude after additude came scream at me!!!
I finally broke and the first time in my history or work I did it!!!! heres what happened
ME: Welcome to paxton street starbucks my name is Donn sorry for the delay we are having some tech issuses that is slowing us down and unfortunelty we can not take cash today is that going to be a problem?
Lady: WOW this line is long!! can you break a 50.
Me: im so sorry but we can not except cash.
Lady: ummm what do you mean? ive never heard of not taking cash and being able to take cards?!?!
ME: well our cash drawers are locked in away we can not access them I am sorry for the incoinvience if you do not have a card to use today id gladly give you a free cup of brewed coffee today.
Lady: Can I get my latte for free?
me: im sorry but we are only offering free Brewed coffee.
Lady: fine ill pay with my card!!!
(Lady pulls up to the window 2 mins later)
Lady: OMG HOW many new people you guys training today GOD!!!
ME: none I told you we are having some issuses
Lady: this is crazy!!
Me: well we didnt even have to open today but we decided to do you all a favor and do our best today
Lady: doesnt seem like it!
me: excuse me?
Lady: look big boy just give me my drink
ME: (looks away from the drive through) OK someone else deal with the bitch in the window im done with her additude!!! (slam the window walk away as about 6 peoples set of eyes follow me to the backroom in shock!
Yup I finally broke.. she was suck a bitch and ungratful that we even opened our doors when we were told by the district manager to just not open at all.. so much for being nice!
well all im off to bed.. today was a much better day all was working and even bitch girl came back but this time we didnt even make eye contact LOL and she got decaf today MUahahahahaha