(no subject)
I really try to be a patient person. I have a legendary tolerance for bad service.
On the 9th (when I was supposed to be back online), Charter called to say a technician would be by my apartment between 2:45 and 4:30 to install my cable/internet service. "That works out fine," I thought. I was going to be home working on stuff all day anyway. My parents were over, and Missy, helping me paint, clean, and do some electrical work. Dad and I in my front stairs all day trying to figure out what kind of asshole wired the light switch at the bottom of the stairs. Around 2:35 or 2:40, Missy left, so I walked her out.
...only to find a "Sorry We Missed You" tag from Charter hanging on my front door.
Now, I never saw anyone from Charter. I never heard a knock or a doorbell (the doorbell wouldn't have worked anyway, since we were intermittently cutting the power to work on the wiring), nor did anyone else, and Dad and I were in the stairwell ALLLLLL day. I could have heard the bastard sneeze at the door, but no. Nothing.
I call Charter. Twenty minutes later, I actually get to talk to someone at Charter. She sounds like a younger lady, has an Asian sounding name and accent, and she says the completely wrong thing in answer to every question I ask. "The tech couldn't have left more than 5 minutes ago. Can he come back by?" Her reply: "I show that the tech already went by and no one was home. Since he already tried, he IS NOT coming back." That wouldn't have been a big deal, except the way she said everything made it seem like I didn't have a damn choice. That's not customer service. She then tells me that if I would like to set up another appointment, the next available is the 26th.
Yeah, the 20 fucking 6th. Why don't you go ahead and sign me up then.
SO, after talking to her supervisor, to whom I convey that I am not upset with the young lady but with the situation, he tells me he can't help me from his department and transfers me to the St. Louis office. I talk to a very nice lady named Colleen. She empathizes and tells me that the tech described my house, which is why dispatch won't let him go back. I tell her the Pope could describe my house by checking Google Maps satellite. However, the tech apparently described my front door as green, which it is not. It's purple. She said she might able to use that to convince dispatch he had the wrong house and needs to go back out. She asked her supervisor and then asked if her supervisor, Quentin, could call me back.
I'm still waiting.
I'm guessing I will get a call back on the 26th saying they've convinced dispatch to let the tech come back out.
So, yeah, to return the 26th, I guess. My first post my be my letter to Charter's COO.
On the 9th (when I was supposed to be back online), Charter called to say a technician would be by my apartment between 2:45 and 4:30 to install my cable/internet service. "That works out fine," I thought. I was going to be home working on stuff all day anyway. My parents were over, and Missy, helping me paint, clean, and do some electrical work. Dad and I in my front stairs all day trying to figure out what kind of asshole wired the light switch at the bottom of the stairs. Around 2:35 or 2:40, Missy left, so I walked her out.
...only to find a "Sorry We Missed You" tag from Charter hanging on my front door.
Now, I never saw anyone from Charter. I never heard a knock or a doorbell (the doorbell wouldn't have worked anyway, since we were intermittently cutting the power to work on the wiring), nor did anyone else, and Dad and I were in the stairwell ALLLLLL day. I could have heard the bastard sneeze at the door, but no. Nothing.
I call Charter. Twenty minutes later, I actually get to talk to someone at Charter. She sounds like a younger lady, has an Asian sounding name and accent, and she says the completely wrong thing in answer to every question I ask. "The tech couldn't have left more than 5 minutes ago. Can he come back by?" Her reply: "I show that the tech already went by and no one was home. Since he already tried, he IS NOT coming back." That wouldn't have been a big deal, except the way she said everything made it seem like I didn't have a damn choice. That's not customer service. She then tells me that if I would like to set up another appointment, the next available is the 26th.
Yeah, the 20 fucking 6th. Why don't you go ahead and sign me up then.
SO, after talking to her supervisor, to whom I convey that I am not upset with the young lady but with the situation, he tells me he can't help me from his department and transfers me to the St. Louis office. I talk to a very nice lady named Colleen. She empathizes and tells me that the tech described my house, which is why dispatch won't let him go back. I tell her the Pope could describe my house by checking Google Maps satellite. However, the tech apparently described my front door as green, which it is not. It's purple. She said she might able to use that to convince dispatch he had the wrong house and needs to go back out. She asked her supervisor and then asked if her supervisor, Quentin, could call me back.
I'm still waiting.
I'm guessing I will get a call back on the 26th saying they've convinced dispatch to let the tech come back out.
So, yeah, to return the 26th, I guess. My first post my be my letter to Charter's COO.