Sep 08, 2003 11:29
Why do I have to have a rude lender almost first thing on a Monday morning? It's like "Happy Monday, Lisa - have a rude lender!" I had called the the lender on Friday to let her know that in order to verify that an auto loan had been paid off, the creditor required that we have the year, make and model of the vehicle. She never called back, so today I called her again to see if she had it. She said that our customer service department told her that all she needed was a copy of the check to verify that it was paid in full. It has to be a copy of the canceled check in order for us to do that. Otherwise, I can write out a bunch of checks to all of my creditors, back date them and make a copy and say, "See, I paid them." without ever sending the payments off. So, we couldn't use the check that she sent to us, I even double checked with my supervisor that would couldn't use the copy of the check, told the lender that unfortunately we couldn't use it, we still need to make sure the creditor recieved the payment.
:::Now, I'd also like to add that the whole time we were talking she was eating chips or something really crunchy, and smacking her mouth and crunching in my ear::::
So, she was all pissed off and said, "Okay, just forget about it" and hung up on me!
Is it so hard to call the borrower and say hey, i need the year, make and model of the vehicle? What a lazy lender!! I wish that I had the borrower's telephone number so that I could call them and let them know that their lender is lazy, doesn't return phone calls, and obviously doesn't want the commission for funding your loan! Go someplace else.
I know that to a lot of you, her actions probably don't sound so bad, but to me she was just all around horrible and needs to quit her job and go work the the 7-11 down the street where she doesn't have to do anything but stand at the register (or sit on a stool) and take money and make change. Or better, she can go pump gas, stand outside all day and breathe in the fumes that will slowly cause brain damage and so eventually she'll just waste away to be a vegetable, eating her meals through a tube in her arm so that the rest of civilization will not have to be subjected to the crunching and smacking that she is so obviously proud of.