I am Jack's travel agent
I just booked my flights to Houston. Following Sun policy, I phoned Amex Travel instead of booking with an online travel agent. After 10 minutes on hold, I booked $868.59 worth of flights. This would have cost $666.44 via orbitz.com. So yeah, big companies suck.
Mon Jan 28, 6:00: UA 7635, YUL-ORD, arr 7:36 8:15: UA 7569, ORD-IAH, arr 11:04 Sat Feb 02, 6:35: UA 7510, IAH-ORD, arr 9:06 10:40: UA 7630, ORD-YUL, arr 13:46
