(no subject)
Tonight was ruined by one customer.
I get called out to box office to handle a problematic customer. I get out there expecting to see some teenager, but no, it's some grown woman (black woman, only to describe so you'll understand what happens later). She is ranting to Nick because he wont sell her a tickets. He was going to charge her full price for one of her children who obviously wasn't a child but claimed to be. So he said he couldn't help her. She asked him why he was being an [expletive] and he stopped talking to her.
That's where I came in. She starts on me and again, calls nick an [expletive]. I told her not to talk that way about one of my employees (Ted has shown up at this point) and she starts going on and on about how she isn't a child, she has a MBA and could 'buy this theatre if i wanted' (im sure.. her MBA must not be in Business, or she would know the difference between a franchise and a corporation..) I told her to stop calling our employees names, so she goes on about "this is how you should treat the customer".. She says "You STILL haven't given me a reason why he didn't service me before i called him an [expletive]" She claims "If I was blonde haired and blue eyed this wouldn't have been happening" and I assure her that's not the case (instead of calling her ignorant and kicking her). She keeps asking what we're going to do about it.
So I said:
"We're not going to do anything. We're not going to sell you a ticket. You call our employees [expletives]. You have called me....the same. We aren't going to help you."
She threatens to take the issue to the better business bureau blah blah blah. Ted says "Calm down mamma" which she then says "I'm not talking to you. I am talking to him" as she points to me. I have said very little and I haven't been really listening to her ranting and raving.. She starts yelling at me again and Ted says "Ok we're done." and Ted goes into Box office and I just walk back inside while the woman is still going off. She gets Teds name and then gets my name. Whatever.. Then she started talking to the deputies there and they just make sure she leaves. (Later, one tells me he wanted to tazer her..)
Encounters like these don't phase me. What killed me as soon as I got inside, was that I had cussed. I didn't cuss at her, or in a rude fashion.. but it slipped when I repeated what she had been calling me and the other employees. I couldn't take that.. I went in the stair well by theatre one and broke down.. I stayed there for 5 or so minutes trying to calm down.. I HATE that I slipped. I know it's not a big deal to any of you, but it's something I hold very important to me.. I hate it.. I can't stand that she won. She may not know she won, but she beat me.. The rest of the night doesn't matter.
I get called out to box office to handle a problematic customer. I get out there expecting to see some teenager, but no, it's some grown woman (black woman, only to describe so you'll understand what happens later). She is ranting to Nick because he wont sell her a tickets. He was going to charge her full price for one of her children who obviously wasn't a child but claimed to be. So he said he couldn't help her. She asked him why he was being an [expletive] and he stopped talking to her.
That's where I came in. She starts on me and again, calls nick an [expletive]. I told her not to talk that way about one of my employees (Ted has shown up at this point) and she starts going on and on about how she isn't a child, she has a MBA and could 'buy this theatre if i wanted' (im sure.. her MBA must not be in Business, or she would know the difference between a franchise and a corporation..) I told her to stop calling our employees names, so she goes on about "this is how you should treat the customer".. She says "You STILL haven't given me a reason why he didn't service me before i called him an [expletive]" She claims "If I was blonde haired and blue eyed this wouldn't have been happening" and I assure her that's not the case (instead of calling her ignorant and kicking her). She keeps asking what we're going to do about it.
So I said:
"We're not going to do anything. We're not going to sell you a ticket. You call our employees [expletives]. You have called me....the same. We aren't going to help you."
She threatens to take the issue to the better business bureau blah blah blah. Ted says "Calm down mamma" which she then says "I'm not talking to you. I am talking to him" as she points to me. I have said very little and I haven't been really listening to her ranting and raving.. She starts yelling at me again and Ted says "Ok we're done." and Ted goes into Box office and I just walk back inside while the woman is still going off. She gets Teds name and then gets my name. Whatever.. Then she started talking to the deputies there and they just make sure she leaves. (Later, one tells me he wanted to tazer her..)
Encounters like these don't phase me. What killed me as soon as I got inside, was that I had cussed. I didn't cuss at her, or in a rude fashion.. but it slipped when I repeated what she had been calling me and the other employees. I couldn't take that.. I went in the stair well by theatre one and broke down.. I stayed there for 5 or so minutes trying to calm down.. I HATE that I slipped. I know it's not a big deal to any of you, but it's something I hold very important to me.. I hate it.. I can't stand that she won. She may not know she won, but she beat me.. The rest of the night doesn't matter.