Crap Customer Service
Warning: This is a whiny, complaining post. Scroll on by unless you, too, feel whiny and churlish and wish to commiserate.
I went to Fry's tonight for kitty litter. The only lanes open were self checkout. I don't want to use self check out when I have a huge bag of kitty litter. There were no other options and this irked me, as it reminded me of how my library installed a bunch of self check out machines and forced the patrons to "get used to them." Normally I can whiz through the self check out lane at the grocery store and feel smugly superior because I am oh-so-quick. But tonight I also needed cigarettes, and so I had to wait for the one, lone Fry's guy to assist me. He, of course, was already assisting the five other people, all forced ot use the self check out lane too. I walked up to him while he was standing there, seemingly free at last, and asked for him to get me the cigarettes when he got a chance.
And he turned around and walked away without a word.
I was already annoyed. Now I was pissed off. Apparently he heard me as he returned, after giving another customer something or other, a few minutes later with the cigarettes. Which I snatched out of his hands without a word. Now of course I feel a little ashamed for being a bitch in return. However, this "customer service represntative" said not one word to me at all. He had many options such as, "Although I do not appear to be helping anyone else at this time since I am just standing here, I am actually helping someone else and I will be with you in just a moment," or "Sure, give me just a second or two," or, "Okay, hang on." Instead he chose utter silence followed by turning his back on me and walking away. Since I had just gotten off a full-time shift of customer service at the library I felt really sour. Dammit! I have to smile and be polite and gracious to people all day, whether or not I feel like it, whether or not I think the person I am helping is the world's biggest horse's ass. If I have to be nice, the Fry's guy has to be nice! I have to be nice. . .
. . .or do I?!
I went to Fry's tonight for kitty litter. The only lanes open were self checkout. I don't want to use self check out when I have a huge bag of kitty litter. There were no other options and this irked me, as it reminded me of how my library installed a bunch of self check out machines and forced the patrons to "get used to them." Normally I can whiz through the self check out lane at the grocery store and feel smugly superior because I am oh-so-quick. But tonight I also needed cigarettes, and so I had to wait for the one, lone Fry's guy to assist me. He, of course, was already assisting the five other people, all forced ot use the self check out lane too. I walked up to him while he was standing there, seemingly free at last, and asked for him to get me the cigarettes when he got a chance.
And he turned around and walked away without a word.
I was already annoyed. Now I was pissed off. Apparently he heard me as he returned, after giving another customer something or other, a few minutes later with the cigarettes. Which I snatched out of his hands without a word. Now of course I feel a little ashamed for being a bitch in return. However, this "customer service represntative" said not one word to me at all. He had many options such as, "Although I do not appear to be helping anyone else at this time since I am just standing here, I am actually helping someone else and I will be with you in just a moment," or "Sure, give me just a second or two," or, "Okay, hang on." Instead he chose utter silence followed by turning his back on me and walking away. Since I had just gotten off a full-time shift of customer service at the library I felt really sour. Dammit! I have to smile and be polite and gracious to people all day, whether or not I feel like it, whether or not I think the person I am helping is the world's biggest horse's ass. If I have to be nice, the Fry's guy has to be nice! I have to be nice. . .
. . .or do I?!