Privelige of Abusing Hospitality Workers

[scarlettslegacy]

I was listening on the radio, the commentator was talking about his girlfriend ordering Chinese from a chain place. When he got there, they had no record of the order, and he verbally abused the staff for a few minutes before realising he had the wrong outlet, it was another restauarant within the chain that the order had been placed at. He then

Comments

[seikita]

I feel sorry for the people who have to work with customers, because since there's the motto "customer is always right", they have to take everyone's crap. Which is unfair.

I always try to be nice and polite to the kind of people because, well, that's just correct.

But then you have to accept there're crappy people at it. I remember last week, I was pissed of with two different people in two different areas (well, one of the areas were three people) and when I had a problem and very apologetically tried to get a solution from them, all their answers were "pity" and raised their shoulders. And I mean, fuck you, I'm paying, and you're stealing my money, because that's stealing. And then they turned my back on me as I was talking--I should have slapped them and I still feel angry about not doing it, because with that level of rudeness I think I had every right to do so, at least throw a glass of water on a couple of them.

And then, I always say this: customer service in Chile SUCKS, if you ever have to call a company for a problem or a question or anything, you better prepare yourself for a couple hours of frustration over the phone and for your problem, ultimately, not to be solved.

I tried to be polite before, but now every time I have an internet connection problem (for example) I take it as a catartic experience and verbaly abuse (although don't swear) to any guy who answers my call. Because, seriously, can't they be more useless? Last time I was TWO months without internet, and all they said they could do was to wait because the dead-line for my complain wasn't up just yet, because apparently you can place a complain and wait up to 90 days for them to come and fix your fucking connection.

Oh, well, I could go on this for hours, and it'll have me more frustrated and then I'd have to find a problem with my internet to let some steam off xD

[scarlettslegacy]

See, the thing is, I highly doubt that the guy who answered the phone was in any way, shape or form responsible for the internet problem. People abuse the lower-level staff because they can't abuse the higher-ups actually responsible for it, and while it might feel good to yell at someone, it's really not fair to the person who's being yelled at who didn't actually do anyhing wrong. I, personally have taken a lot of abuse from customers for something that it out of my control, which the customer fully knows.
I have no idea how expectations of service are different between Chile and Australia, but I was floored that this guy could admit on city-wide radio that hed abused staff when it turned out he was in the wrong and, apparantly without an apology, still expected his order to be taken. I know if that was my boss, he would have told the guy to get lost.
But, wow, 90 days?

[seikita]

I know it's obviously not the guy's fault because he's the last link of the chain--and I don't start yelling right away away, I obviously state my problem in a calm way and if they are helpful I make sure I thank them and everything. But sometimes they just don't give a damn either--I mean, I know it's not their fault my internet is not working, but is it so hard to send the technician to fix it? That's within their power--I obviously won't tell them to give me discounts or anything.

For example, this one time, I told the guy I needed to speak with tech support but I didn't have their number, I told him my problem quickly and said something like "if you can't help me can you transfer my call to the right place because I'm calling from a cell phone and it's cosing me money." The guy said he could obviously fix it, because he was super cool and that--half an hour later, he tells me he actually can't, and that I should call tech support. "What's tech support number then?"
"103"
"... I told I'm calling from my cellphone."
"It's the same."
"Not your company's."
"Ah, then you should find a cellphone from our company and call--it's free."
What can you say to an asshole like that apart from yelling at him to the top of my lungs he made me waste my time and didn't came up with a solution.

This other time, I was trying to get them to install the phone+internet+TV thing, I had to wait 45 days when their contract said it would get done in 15, so by the time I was in day 30, my calls weren't all that friendly because all I was told is: "you should wait, because they will eventually show up." One of those times I called, the girl who answer me was "okay, I will check your case, what's your home-line number?"
"... I don't have a homeline number, that's why I'm calling."
"And where are you calling from?"
"My cell."
"I'm sorry m'am, I can't help you if you don't give me a valid phone number."

Like, seriously?--This company has the SHITTIEST customer service in the whole world, and what frustrastes me the most is that I can't even quit and get something else, because no other company will provide services in my building because this fucking company took over the wiring when they first installed everything u.u