Suddenly I'm an activist
What the hell, I've got the time.
In response to my last post about the cable situation here at my condo, grubbstreet pointed out an article in the Seattle Times about continuing outages in and around Seattle since the storm. The article says, in part:
The Washington state Utilities and Transportation Commission has not received any complaints about Comcast over storm disruptions.
So I decided to remedy that situation. My discovery: the UTC doesn't register complaints about cable service because it's not a utility. So the article was either a little misleading or not terribly well-researched. The WUTC hasn't received complaints because they wouldn't be the right people to complain to. And they won't accept complaints, either.
The WUTC directed me to King County, since counties hold cable franchises. Well, it turns out that as a resident of the City of Seattle, my contract is managed not by King County but by the City of Seattle Cable Office (206-386-1989), so I called them.
And I'll be damned: the woman on the phone was astonished, took all the information about our situation and told me she'd make a call on our behalf. So now, we wait.
And while I was waiting, I wrote a letter to the reporter who wrote the article in question:
Dear Mr. Fryer,
Thanks very much for your article on Comcast's response to the windstorm.
Your article says, "The Washington state Utilities and Transportation Commission has not received any complaints about Comcast over storm disruptions."
Well, my condominium continues to be without cable service since the storm. Comcast's response to my condominium's situation has been rather schizophrenic. Their telephone customer service people have tried to be helpful. Their maintenance department, however, has proven resistant to requests for repair timelines or providing specific reasons for delays. It's been quite frustrating.
Given the idea by your article, I decided to register a complaint with the WUTC. As I discovered, citing the WUTC is a little bit misleading; the WUTC won't accept complaints because the cable system isn't a utility. It's a franchise business. No wonder they haven't received complaints.
After making several telephone calls, as a Seattle resident I was directed to the City of Seattle Cable Office, which manages the relationship with Comcast for the City of Seattle. Should readers of the Times want to know whom to speak to, that's the office they should call, at 206-386-1989.
Let's be done with anecdotal dissatisfaction. The dissatisfaction is real and now the city has heard about it from at least one citizen.
Me
Seattle
In response to my last post about the cable situation here at my condo, grubbstreet pointed out an article in the Seattle Times about continuing outages in and around Seattle since the storm. The article says, in part:
The Washington state Utilities and Transportation Commission has not received any complaints about Comcast over storm disruptions.
So I decided to remedy that situation. My discovery: the UTC doesn't register complaints about cable service because it's not a utility. So the article was either a little misleading or not terribly well-researched. The WUTC hasn't received complaints because they wouldn't be the right people to complain to. And they won't accept complaints, either.
The WUTC directed me to King County, since counties hold cable franchises. Well, it turns out that as a resident of the City of Seattle, my contract is managed not by King County but by the City of Seattle Cable Office (206-386-1989), so I called them.
And I'll be damned: the woman on the phone was astonished, took all the information about our situation and told me she'd make a call on our behalf. So now, we wait.
And while I was waiting, I wrote a letter to the reporter who wrote the article in question:
Dear Mr. Fryer,
Thanks very much for your article on Comcast's response to the windstorm.
Your article says, "The Washington state Utilities and Transportation Commission has not received any complaints about Comcast over storm disruptions."
Well, my condominium continues to be without cable service since the storm. Comcast's response to my condominium's situation has been rather schizophrenic. Their telephone customer service people have tried to be helpful. Their maintenance department, however, has proven resistant to requests for repair timelines or providing specific reasons for delays. It's been quite frustrating.
Given the idea by your article, I decided to register a complaint with the WUTC. As I discovered, citing the WUTC is a little bit misleading; the WUTC won't accept complaints because the cable system isn't a utility. It's a franchise business. No wonder they haven't received complaints.
After making several telephone calls, as a Seattle resident I was directed to the City of Seattle Cable Office, which manages the relationship with Comcast for the City of Seattle. Should readers of the Times want to know whom to speak to, that's the office they should call, at 206-386-1989.
Let's be done with anecdotal dissatisfaction. The dissatisfaction is real and now the city has heard about it from at least one citizen.
Me
Seattle