Flat is going ok, but slowly. I put aside a week to redocorate the entire flat, but I'll only have 1 room done in that time. It looks bloody fantastic though
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My reading of comments/feedback about them is that:
1. Customer service sucks. 2. Referrals scheme was a scheme not an offer, and they pissed off a lot of people with their (re-)interpretation of terms. 3. Be tech people *are* tech people not script monkeys, but like most tech people get grumpy and can be slow to reply. 4. They do offer really fast speeds if a line is good quality.
1. Customer service used to be based in India and sucked. It's now running out of Bulgaria and is a huge order of magnitude better. My dealings with them so far have been very good indeed! I'm impressed.
2. Don't know what you are referring (sic) to.
3. Definately get the impression I'm speaking to at least base-trained techs rather than script monkeys. I suspect there is a deeper level of techs I havn't had to deal with yet. Of the 5 calls I've made, onle once was the rep a bit grumpy, others were friendly.
4. I'm only getting 13Mb down (and the full 1.3 up). I'm a bit disappointed, but I've discovered the BT wiring in this flat is in a shocking state. I opened the master socked and it disintegrated into pieces. Inside was no proper socket, but a basic termination block with shitty looking wiring. I've got BT coming out to me on Wednesday to replace the master socket with a new one, and I'll replace the rest of the wiring myself. Hopefully that should improve matters.
I would if I could... The master socket isn't really a socket, it's just a termination block, nothing in there to plug into.. Getting that fixed on Wednesday.
My reading of comments/feedback about them is that:
1. Customer service sucks.
2. Referrals scheme was a scheme not an offer, and they pissed off a lot of people with their (re-)interpretation of terms.
3. Be tech people *are* tech people not script monkeys, but like most tech people get grumpy and can be slow to reply.
4. They do offer really fast speeds if a line is good quality.
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2. Don't know what you are referring (sic) to.
3. Definately get the impression I'm speaking to at least base-trained techs rather than script monkeys. I suspect there is a deeper level of techs I havn't had to deal with yet. Of the 5 calls I've made, onle once was the rep a bit grumpy, others were friendly.
4. I'm only getting 13Mb down (and the full 1.3 up). I'm a bit disappointed, but I've discovered the BT wiring in this flat is in a shocking state. I opened the master socked and it disintegrated into pieces. Inside was no proper socket, but a basic termination block with shitty looking wiring. I've got BT coming out to me on Wednesday to replace the master socket with a new one, and I'll replace the rest of the wiring myself. Hopefully that should improve matters.
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Read adslguide forum on Be - I'm really surprised you didn't before signing up!
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Line Attenuation (Up/Down) [dB]: 19.0 / 36.0
SN Margin (Up/Down) [dB]: 6.0 / 5.5
Which matches the 'max' value on the chart pretty closely.
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