Home (bitter)sweet home.
And I'm back in Toledo. I managed to leave my computer at Abigail's (don't ask me how, except for that I don't function well at 6:30 in the morning) and so I am currently updating from Sylvia's. I'm glad I have a nice, awesome roommate.
I sent Spirit a complaint:
Recently, I purchased a multi-city flight itinerary. I was supposed to go from Detroit to New York (LGA), then from New York (LGA) to Orlando (eventually; this flight had a connection in Ft. Lauderdale), and finally from Orlando back to Detroit.
The problem occurred when I attempted to get on the second flight, from New York (LGA) to Florida. I arrived an hour before my scheduled departure, as is the general rule, and was met with a very large check-in line. The self-check-in stations were all out of order, so this was my only option. I thus got in line and waited. As there were a lot of people there, I was near the back, and evidently at some point the check-in personnel had split this line so as to accommodate those on my flight. They did not announce this to the back half of the line, and as such, I did not hear it. When the time of my flight approached even closer, I went to the front and asked what was going on. The man told me that they had been checking in that flight from a different line-the one I had never been informed about. When I attempted to check in, another worker said, very abruptly, "No, she's late. Too bad." She offered no other assistance.
I then asked another worker, who, after condescendingly accusing me of not paying attention, told me that I had to get back in line and get a new flight. I did so, but by this point I had to go back to the end of the still-very-large line, where I waited for half an hour. When I finally made it to the front, and explained my situation to yet another worker, I was told to go to the side and wait. He assured me he'd take care of it.
I waited for hours. The man who told me to wait vanished at some point. No one spoke to me, offered assistance, explained to me what was happening; nothing. I eventually asked someone else what was going on, since I had not been informed of anything, and the man tersely told me that I just had to wait.
I continued to wait until I overheard another worker explaining to another customer, also in my situation, (there were quite a few of us) that all the flights were overbooked for that day at the very least. I went up to the counter and asked someone about this; he confirmed it, adding that it was a very slim chance that I'd be able to get another flight out that same day. Why had no one informed me of this before I had waited around for several hours? Frankly, I found that blatantly unacceptable.
Since the earliest I would have been able to get on a plane to Florida was too late for my purposes, I secured a return flight to Detroit.
Overall, the service was reprehensible. Not one of the workers seemed the least bit interested in actually doing their jobs; they were rude, unclear, and unhelpful. Not only that, but I was charged $399 for my flight and baggage. Thanks to the incompetence of your airline's personnel, I missed a flight. I therefore believe I deserve at least partial recompense. After all, I paid for three flights (and three bags) and only actually received two.
I honestly appreciate your low fares; it was the cheapest I found the multi-city flight, and I was happy about that. However, if it comes at the cost of decent customer service, I do believe that you should reevaluate whether or not it is actually worth it. In my humble opinion, it is not, and I can assure you that it is very unlikely I will ever fly Spirit again. While one person's business probably doesn’t mean all that much to you in the long run, I still hope that you take the time to actually read this and to improve your services in the future. I thank you if you do.
Sincerely,
Sara Coburn
My mom says she is canceling her membership and sending them a complaint as well. We'll see if anything happens.
I was going to post the third installment of my self-mock today (since I didn't yesterday) but obviously I lack my computer. I'll post that as soon as I get it back. I have no idea how long it takes to ship something like that, so we'll see.
I'm a little bored (I may work on my one story later) so here are some time-wasting efforts.
My Liberal Identity:
You are a New Left Hipster, also known as a MoveOn.org liberal, a Netroots activist, or a Daily Show fanatic. You believe that if we really want to defend American values, conservatives must be exposed, mocked, and assailed for every fanatical, puritanical, warmongering, Constitution-shredding ideal for which they stand.
Take the quiz at www.FightConservatives.com
Haha, sounds about right. Especially the Daily Show and mocking parts.
Abigail, why does it not surprise me that you're the evil villain? (Hahaha, I just imagined you in an episode of The Avengers.)
I'm so flattered, guys. =P
That's all!
I sent Spirit a complaint:
Recently, I purchased a multi-city flight itinerary. I was supposed to go from Detroit to New York (LGA), then from New York (LGA) to Orlando (eventually; this flight had a connection in Ft. Lauderdale), and finally from Orlando back to Detroit.
The problem occurred when I attempted to get on the second flight, from New York (LGA) to Florida. I arrived an hour before my scheduled departure, as is the general rule, and was met with a very large check-in line. The self-check-in stations were all out of order, so this was my only option. I thus got in line and waited. As there were a lot of people there, I was near the back, and evidently at some point the check-in personnel had split this line so as to accommodate those on my flight. They did not announce this to the back half of the line, and as such, I did not hear it. When the time of my flight approached even closer, I went to the front and asked what was going on. The man told me that they had been checking in that flight from a different line-the one I had never been informed about. When I attempted to check in, another worker said, very abruptly, "No, she's late. Too bad." She offered no other assistance.
I then asked another worker, who, after condescendingly accusing me of not paying attention, told me that I had to get back in line and get a new flight. I did so, but by this point I had to go back to the end of the still-very-large line, where I waited for half an hour. When I finally made it to the front, and explained my situation to yet another worker, I was told to go to the side and wait. He assured me he'd take care of it.
I waited for hours. The man who told me to wait vanished at some point. No one spoke to me, offered assistance, explained to me what was happening; nothing. I eventually asked someone else what was going on, since I had not been informed of anything, and the man tersely told me that I just had to wait.
I continued to wait until I overheard another worker explaining to another customer, also in my situation, (there were quite a few of us) that all the flights were overbooked for that day at the very least. I went up to the counter and asked someone about this; he confirmed it, adding that it was a very slim chance that I'd be able to get another flight out that same day. Why had no one informed me of this before I had waited around for several hours? Frankly, I found that blatantly unacceptable.
Since the earliest I would have been able to get on a plane to Florida was too late for my purposes, I secured a return flight to Detroit.
Overall, the service was reprehensible. Not one of the workers seemed the least bit interested in actually doing their jobs; they were rude, unclear, and unhelpful. Not only that, but I was charged $399 for my flight and baggage. Thanks to the incompetence of your airline's personnel, I missed a flight. I therefore believe I deserve at least partial recompense. After all, I paid for three flights (and three bags) and only actually received two.
I honestly appreciate your low fares; it was the cheapest I found the multi-city flight, and I was happy about that. However, if it comes at the cost of decent customer service, I do believe that you should reevaluate whether or not it is actually worth it. In my humble opinion, it is not, and I can assure you that it is very unlikely I will ever fly Spirit again. While one person's business probably doesn’t mean all that much to you in the long run, I still hope that you take the time to actually read this and to improve your services in the future. I thank you if you do.
Sincerely,
Sara Coburn
My mom says she is canceling her membership and sending them a complaint as well. We'll see if anything happens.
I was going to post the third installment of my self-mock today (since I didn't yesterday) but obviously I lack my computer. I'll post that as soon as I get it back. I have no idea how long it takes to ship something like that, so we'll see.
I'm a little bored (I may work on my one story later) so here are some time-wasting efforts.
My Liberal Identity:
You are a New Left Hipster, also known as a MoveOn.org liberal, a Netroots activist, or a Daily Show fanatic. You believe that if we really want to defend American values, conservatives must be exposed, mocked, and assailed for every fanatical, puritanical, warmongering, Constitution-shredding ideal for which they stand.
Take the quiz at www.FightConservatives.com
Haha, sounds about right. Especially the Daily Show and mocking parts.
Abigail, why does it not surprise me that you're the evil villain? (Hahaha, I just imagined you in an episode of The Avengers.)
I'm so flattered, guys. =P
That's all!