WTF Mate?!
Originally published at Memoirs of a Nobody. You can comment here or there.
Fun with technical support:
Me: *after fiddling with two computers, three cords and way too much crap* Hi, I need to have my second ethernet jack replaced.
Tech Support: Alright, but let’s *run through various steps that have no purpose and you’ve probably already done* run through some steps.
Me: *groan of disbelief* Alright.
Later…
Tech Support: I can’t figure out your set-up *even though you’ve explained it three times, progressing from normal explination to ‘five-year-old’*
Me: *bored now* The DSL line goes from the box to the DSL jack, the DSL line goes from the jack to the modem, the Ethernet line goes from the modem to the Ethernet jack in room A, the Ethernet line goes from the Ethernet jack in Room A to the Ethernet jack in room B, the Ethernet line goes from the Ethernet jack in room B to Laptop C.
Tech Support: I don’t get it
Me: *must not hit self with phone….*
Even Later…
Tech Support: Ma’am, you need to replace your Ethernet jack in Room B
Me: *hits self with phone*
Transfers…
Customer Service: How may I help you?
Me: I need to replace my ethernet jack *hopeful*
Customer Service: *after hold* Someone will replace it Monday.
Me: *glory and god!* Thank you!
…WTF?! I was on the phone with you lot for an HOUR! For something I TOLD you when I was routed to you!
Also: Fun with Phone Company (who also provides internet)
Me: *dial 411*
411: City and State Please,
Me: Frontier Customer Support, Oregon
411: Ma’am I need a city.
Me: It’s an 800 number.
411: Ma’am I need…
Me: Let me rephrase that, I need the Customer Support number FOR YOUR COMPANY.
411: One moment ma’am, while I get that for you.
(yes, I should have given her a city, except I DON’T KNOW THE CITY OF Frontier Customer Support…it’s like…somewhere, how the fuck should I know?)
Now I have to call the bank…any ideas on what crap I’ll get from them to round out my morning?
PS: Grandmere had emergency surgery…is fine and bitchy!
Edit: Bank went fine…except me mis-typing my new debit card number as I’m used to the reversed 10-key.
Son of Edit: Am I seriously that hard up that I’m contomplating the merits of making out with a guy that I’ve considered a dork since we were ELEVEN? Jebsus.