But of course.
Over the weekend I dropped my landline in favour of my cellphone, figuring I didn't need to be paying for two phones when I don't really use either very much in the first place. The only reason I was keeping my landline was for long distance calls because for a long time there just wasn't a comparable plan for the cell phone. But now that there is a similar plan it really seemed to make sense to get rid of one phone, plus this is 2011 and it's about time was dragged kicking and screaming into the Century of the Fruitbat, to borrow some words from Terry Pratchett.
So out to the Telus store I went on Saturday and in about ten minutes had the order submitted, including porting my landline number to my cell phone because that's my main number which I've had for ten years, and I didn't feel like having to notify all and sundry that I now had a new phone number. At this point I would like to note that earlier in the week before deciding to do all of this I contacted both Telus residential and mobility to confirm that my television services (I get Telus TV) would not be affected when my landline was switched off. I was pretty sure the TV service was connected to my landline, and if that service went then obviously my television would be affected. However, I was assured by both residential and mobility that this would not happen. ASSURED.
The transfer was completed this morning. When I came home tonight I had no television service. But of course.
The best part was, when I logged onto my residential account, there was no mention of Telus TV at all. Like, talk about wiping information from your account lickety-split. So after spending some time with both residential and mobility (as each sent referred me to the other several times during the course of the conversation) basically my options were either to port my number back to residential so they can re-establish the line to be used for the TV services, which meant I'd have to get a new phone number, or have another phone line installed for the TV services (a dummy line, essentially) and keep the number I ported to my cell phone. Since the whole point of doing the switch was so I didn't have to have a new phone number, I opted for Door Number 2.
And of course a technician has to come out to install the new line, and of course they have to come in to the apartment - funny how they can cut off the line without anyone coming out, but not to set up a new line, even when the physical hardware and whatnot is already existing, you know? The earliest date I was originally quoted was January 19th (!) but the guy I was speaking to didn't want me to wait that long, especially given this was their damned fault in the first place for not advising me of the correct procedure in terms of the effect on my TV services. So now he's going to try and have a technician come out either Friday or Saturday. Knowing my luck it'll be Friday and I'll have to take time off work.
I made sure to let him know that should there be any activation charges associated with this that I would not be responsible for them, and he assured me - ASSURED! - that this would not be the case. Yeah, I'll be calling back to confirm that a few times. I just can't imagine that the service will just be up and running with the same packages etc. I previously had, and there not be some problems.
Gonna be a fun weekend.
So out to the Telus store I went on Saturday and in about ten minutes had the order submitted, including porting my landline number to my cell phone because that's my main number which I've had for ten years, and I didn't feel like having to notify all and sundry that I now had a new phone number. At this point I would like to note that earlier in the week before deciding to do all of this I contacted both Telus residential and mobility to confirm that my television services (I get Telus TV) would not be affected when my landline was switched off. I was pretty sure the TV service was connected to my landline, and if that service went then obviously my television would be affected. However, I was assured by both residential and mobility that this would not happen. ASSURED.
The transfer was completed this morning. When I came home tonight I had no television service. But of course.
The best part was, when I logged onto my residential account, there was no mention of Telus TV at all. Like, talk about wiping information from your account lickety-split. So after spending some time with both residential and mobility (as each sent referred me to the other several times during the course of the conversation) basically my options were either to port my number back to residential so they can re-establish the line to be used for the TV services, which meant I'd have to get a new phone number, or have another phone line installed for the TV services (a dummy line, essentially) and keep the number I ported to my cell phone. Since the whole point of doing the switch was so I didn't have to have a new phone number, I opted for Door Number 2.
And of course a technician has to come out to install the new line, and of course they have to come in to the apartment - funny how they can cut off the line without anyone coming out, but not to set up a new line, even when the physical hardware and whatnot is already existing, you know? The earliest date I was originally quoted was January 19th (!) but the guy I was speaking to didn't want me to wait that long, especially given this was their damned fault in the first place for not advising me of the correct procedure in terms of the effect on my TV services. So now he's going to try and have a technician come out either Friday or Saturday. Knowing my luck it'll be Friday and I'll have to take time off work.
I made sure to let him know that should there be any activation charges associated with this that I would not be responsible for them, and he assured me - ASSURED! - that this would not be the case. Yeah, I'll be calling back to confirm that a few times. I just can't imagine that the service will just be up and running with the same packages etc. I previously had, and there not be some problems.
Gonna be a fun weekend.