No spacking Broadband! WTF!
Monday - Went home after a nice pub meal with Bun_egirl to find that our Broadband is inexplicably now no longer working! It was working fine all weekend.... I call the helpdesk after already performing all the necessary checks, only for them to ignore the fact that you have years of IT training and claim to already having successfully diagnosed the fault and make you go through it all again. Eventually get the plonker on the helpdesk to confirm I am right, he fobs me off with an excuse that BT know about the fault and are fixing it now, and can I check the line as often as possible, but assures me it will come back on magically very soon. I am no way near convinced.
Tuesday - Working from home, wake up with the dregs of a migraine and get up to check the router and find that the line is not magically working. Call the Helpdesk and I am on the phone to a complete spazz 'Mumbai' female for an hour. She doesn't believe that I can and did do the necessary checks by myself and the plonker from the night before did not log the call - no surprise - and insists I go through them with her, even though all I want them to do is perform a 'tone' test. I tell her that most of the checks are not relevant - like checking the Ethernet cable - as I am using the router wirelessly and the problem is that the internet/phone connection is not working. I haven't changed anything software or hardware configuration on my end, so the problem is either with BT or SKY. I tell her I know she is not IT trained, she is working from a fixed script, she doesn't have a clue how a router works and I do as I used to work in IT. Eventually she concedes defeat and escalates it to the 'real' Support - 2nd line support when she does the 'tone test' and realises the internet is not active on my line. Doh! It's hard being right.... always right.... I get three more calls from IT Support asking me to perform similar checks as each one believes the other staff members may have missed something out. Each time the outcome is the same, the line is still not active and I am still right.
Doesn't give me any satisfaction when I have no imminent solution to getting Broadband back. All I keep wondering is if this has anything to do with the muppets at Pipex and BT, cancelling my SKY broadband, due to confusion and a lack of all round brain power!
Life is a bunch of c*ck sometimes....
In other news I am asked to write a piece on why I like working at my current job - for a marketing newsletter type thing - I am stumped as to what to say beyond "huh? What? I like working here now?"
Tuesday - Working from home, wake up with the dregs of a migraine and get up to check the router and find that the line is not magically working. Call the Helpdesk and I am on the phone to a complete spazz 'Mumbai' female for an hour. She doesn't believe that I can and did do the necessary checks by myself and the plonker from the night before did not log the call - no surprise - and insists I go through them with her, even though all I want them to do is perform a 'tone' test. I tell her that most of the checks are not relevant - like checking the Ethernet cable - as I am using the router wirelessly and the problem is that the internet/phone connection is not working. I haven't changed anything software or hardware configuration on my end, so the problem is either with BT or SKY. I tell her I know she is not IT trained, she is working from a fixed script, she doesn't have a clue how a router works and I do as I used to work in IT. Eventually she concedes defeat and escalates it to the 'real' Support - 2nd line support when she does the 'tone test' and realises the internet is not active on my line. Doh! It's hard being right.... always right.... I get three more calls from IT Support asking me to perform similar checks as each one believes the other staff members may have missed something out. Each time the outcome is the same, the line is still not active and I am still right.
Doesn't give me any satisfaction when I have no imminent solution to getting Broadband back. All I keep wondering is if this has anything to do with the muppets at Pipex and BT, cancelling my SKY broadband, due to confusion and a lack of all round brain power!
Life is a bunch of c*ck sometimes....
In other news I am asked to write a piece on why I like working at my current job - for a marketing newsletter type thing - I am stumped as to what to say beyond "huh? What? I like working here now?"