Ummm... yeah. I'm sure it was them. My husband does computer tech for a living and he was the one who accessed them for support when he couldn't fix it himself. As for how long it should or shouldn't take, the first two techs didn't have access to the registry or any other useful parts of the computer, and the tech today ran several programs that should have fixed it, including but not limited to reinstalling my entire operating system, which DOES take quite a bit of time. His supervisor came on and tried to help and she couldn't figure it out either.
I may not be a computer genius but I am intelligent enough to know how to check the legitimacy of a website or a program before I allow it to run. I do not, as a general principle, get scammed. Especially since I worked for a company where we were responsible for sensitive healthcare information and a lot of our training was specifically on how to avoid any possible security breaches in any type of computer interactions.
My husband accesses all the computers at his work remotely if someone needs him to look at something. And our supervisors used to routinely remote access our computers during meetings so they could monitor how we were using the data entry system and things, or if it was a meeting with a known problem case. I got used to my computer being remotely accessed by the techs or supervisors any time they wanted with no warning. And I didn't want to make my husband buy me a new webcam when I had one that works just fine... it's just that the drivers are apparently corrupted in some bizarre fashion. And at least when a Microsoft tech accesses your computer you can watch everything they're doing... couldn't do that when the supervisors were logged on. You just saw a little notification in the corner of your screen.
Apparently something corrupted the driver so badly that not only will it not work, but the system isn't even able to recognize it as software so it can uninstall it. We wiped every trace of the thing out of the registry and everywhere else we could find it, but there's still some piece of corrupted data somewhere that refuses to uninstall and keeps derailing any attempts to put in a functioning driver. It's extremely weird, but we did find a few notes about it on some help forums where people had similar issues with corrupted drivers for random hardware. They were hoping that going through the registry, reinstalling the operating system and all the updates, and all of that would clear out whatever bit was still corrupting it, but nothing worked. Sigh. So money had to get spent on a new webcam anyway... a very cheap one.
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I may not be a computer genius but I am intelligent enough to know how to check the legitimacy of a website or a program before I allow it to run. I do not, as a general principle, get scammed. Especially since I worked for a company where we were responsible for sensitive healthcare information and a lot of our training was specifically on how to avoid any possible security breaches in any type of computer interactions.
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