RTFM
So, yesterday, I combed through the help files for our banking software, looking for information on the changes made to a report in the latest version. After several hours of RTFM, and locating some wonderfully detailed information on the report that did not include the recent changes, I logged a call to their support saying "I can't find this information in the help files. Would you please let me know X, Y and Z?"
Today, I spent four and a half hours in a meeting. Four. And a half. HOURS.
When I got out, I saw I had email regarding my support call. I checked it. The response?
"RTFM."*
So that's been my day. How was yours?
* No, the support response said nothing about where to find it, or give any indication that the person who wrote it had taken any action to verify that the information she was claiming was there was, in fact, there.
Today, I spent four and a half hours in a meeting. Four. And a half. HOURS.
When I got out, I saw I had email regarding my support call. I checked it. The response?
"RTFM."*
So that's been my day. How was yours?
* No, the support response said nothing about where to find it, or give any indication that the person who wrote it had taken any action to verify that the information she was claiming was there was, in fact, there.