Reply from flatmateclick:

Dear Customer,

Thank you for your feedback. We are constantly striving to improve our site, and take customer suggestions seriously in developing our site.

We hope to help you find the perfect flat mate, so if you have any questions about our service, or if there is anything we can help you with, please do not hesitate to contact us! We appreciate your business and thank you for using FlatmateClick.co.uk.

Regards,
FlatmateClick Customer Service

Guess who has sent an email back! I've let them know I'm not resting on the issue.  Also... the subject was entitled solved... ha!