(no subject)
TOMORROW IS MY LAST DAY OF WORK HOLY SHIT.
I had my exit interview this morning, and I quite like our HR manager so I had a lot of mixed feelings. I talked about some of the things I liked about the company, and she talked about some of the things she liked about *me*, and even thanked me for making her feel so welcome and respected when she first started at the company (she replaced another HR manager who was ADORED by all and apparently that meant some people who missed the other HR Manager were jerks to her? People are so annoying.) Anyway! I walked out of her office with very mixed feelings.
THEN I took a call from a contractor which ended up lasting 45 minutes and being the second call ever to make me cry at work. I mean, I do a lot of customer service, so I'm used to assholes. I can totally handle people yelling and being upset about stuff and even saying mean stuff to me. What I can't deal with, (and both times I've cried at work have been EXTREME versions of this) is when they will not settle for anything other than YOU resolving their issue, to their liking, RIGHT NOW. They will not accept any other alternative solutions, aka escalating the situation, sending them additional info via email, suggesting they call the Canada Revenue Agency, etc. It's like you're being held hostage on the phone -- you just keep saying the same things over and over and you're clearly just spinning your wheels, but they won't let you go. I get the idea of wanting all the money you think you're owed, and I get the being upset about it, but I DON"T GET not being open to reasonable means of resolving the issue.
(I also feel like if I worked in retail, and was face to face with this person, it would easily be considered harassment. But I also don't feel like I can exactly hang up on him either. Although in retrospect, I probably should have -- what are they going to do, fire me?? Damn me and my sense of personal responsibility.)
Anyway, the thing that got me the most was that my boss (whose office is right behind me) was overhearing this whole conversation and refused to help me in anyway. I managed to get the guy on hold at one point, and not only did she refuse to take his call, she would not give me any advice on how to handle him, and in fact, all her suggestions were things that I knew would only infuriate him MORE. Because she gets these ideas about teaching the contractors a lesson or something, when they're being dicks, but her way of doing that is basically hanging me out to dry. I'm so fucking sick of it.
Anyway, I'm sorry for all that pointless detail! My only real point is: Thank you, today, for proving to me that I am indeed doing the right thing.
Now to find a new and better job.
I had my exit interview this morning, and I quite like our HR manager so I had a lot of mixed feelings. I talked about some of the things I liked about the company, and she talked about some of the things she liked about *me*, and even thanked me for making her feel so welcome and respected when she first started at the company (she replaced another HR manager who was ADORED by all and apparently that meant some people who missed the other HR Manager were jerks to her? People are so annoying.) Anyway! I walked out of her office with very mixed feelings.
THEN I took a call from a contractor which ended up lasting 45 minutes and being the second call ever to make me cry at work. I mean, I do a lot of customer service, so I'm used to assholes. I can totally handle people yelling and being upset about stuff and even saying mean stuff to me. What I can't deal with, (and both times I've cried at work have been EXTREME versions of this) is when they will not settle for anything other than YOU resolving their issue, to their liking, RIGHT NOW. They will not accept any other alternative solutions, aka escalating the situation, sending them additional info via email, suggesting they call the Canada Revenue Agency, etc. It's like you're being held hostage on the phone -- you just keep saying the same things over and over and you're clearly just spinning your wheels, but they won't let you go. I get the idea of wanting all the money you think you're owed, and I get the being upset about it, but I DON"T GET not being open to reasonable means of resolving the issue.
(I also feel like if I worked in retail, and was face to face with this person, it would easily be considered harassment. But I also don't feel like I can exactly hang up on him either. Although in retrospect, I probably should have -- what are they going to do, fire me?? Damn me and my sense of personal responsibility.)
Anyway, the thing that got me the most was that my boss (whose office is right behind me) was overhearing this whole conversation and refused to help me in anyway. I managed to get the guy on hold at one point, and not only did she refuse to take his call, she would not give me any advice on how to handle him, and in fact, all her suggestions were things that I knew would only infuriate him MORE. Because she gets these ideas about teaching the contractors a lesson or something, when they're being dicks, but her way of doing that is basically hanging me out to dry. I'm so fucking sick of it.
Anyway, I'm sorry for all that pointless detail! My only real point is: Thank you, today, for proving to me that I am indeed doing the right thing.
Now to find a new and better job.