I messed with Texas...
...and lived to tell the tale.
For Halloween I dressed up as Captain Hammer from Doctor Horrible's Sing-Along Blog. The outfit was pretty easy except for the gloves. I wanted something as close to the source material as possible and found a set of gloves (http://www.e-findgifts.com/servlet/the-339/motorcycle-gloves-black-leather/Detail) I thought was perfect and an online store, the Leather Landing based in Texas, that seemed to be very well reviewed.
I placed the order the Monday before Halloween for priority shipping to my workplace, usually a 1-3 business day turn around. By Wednesday they had not arrived and I had e-mailed the company and they said they had been shipped out that day. I'm like, "okay, they should still be here by Friday."
As of Halloween, The UPS guy goes by my office and I e-mail the company. This time I'm told that the gloves were to be shipped out Tuesday, they found a rip in the seam and had to wait for a new order to arrive to them on Thursday, which is when they shipped them out. I reply that I'm very upset with their lack of disclosure in previous e-mails and that I'm upset that they had told me two different stories and I plan on not accepting the shipment and expect a refund.
Halloween comes and goes and this week passes and I see nothing in e-mail from the company, nothing arrives to my workplace and no funds have returned to my bank account. So yesterday I send the company another e-mail wondering what is going on and that if I don't hear from them I'm going to register a complaint with the Dallas Better Business Bureau and Paypal. The company finally responds saying they had stopped the shipment because I was going to return it and had already issued a refund and wondering what else they wanted from me. To which I reply with the following letter:
Miss XXXXXX,
When I wrote my previous e-mail I was not aware that the package had been stopped nor that I was issued a refund. Contacting me to let me know that this was done would have been greatly appreciated and gone a long way toward showing me the commitment to customer service that you claim to take so seriously on your webpage.
So, to answer your question, there is nothing more that you can do for me. There are things that could have been done, but that is past and you can not redeem the reputation of your company in my eyes or in the eyes of every friend and family member I have discussed your customer service with in the past or in the future.
I'm sorry and I hope that you are able to use this as a learning experience in customer relations so that other clients are kept aware of any delays or problems with their orders and do not have as bad experiences with your company as I have.
Sincerely,
Me
I love making people upset with kindness.
For Halloween I dressed up as Captain Hammer from Doctor Horrible's Sing-Along Blog. The outfit was pretty easy except for the gloves. I wanted something as close to the source material as possible and found a set of gloves (http://www.e-findgifts.com/servlet/the-339/motorcycle-gloves-black-leather/Detail) I thought was perfect and an online store, the Leather Landing based in Texas, that seemed to be very well reviewed.
I placed the order the Monday before Halloween for priority shipping to my workplace, usually a 1-3 business day turn around. By Wednesday they had not arrived and I had e-mailed the company and they said they had been shipped out that day. I'm like, "okay, they should still be here by Friday."
As of Halloween, The UPS guy goes by my office and I e-mail the company. This time I'm told that the gloves were to be shipped out Tuesday, they found a rip in the seam and had to wait for a new order to arrive to them on Thursday, which is when they shipped them out. I reply that I'm very upset with their lack of disclosure in previous e-mails and that I'm upset that they had told me two different stories and I plan on not accepting the shipment and expect a refund.
Halloween comes and goes and this week passes and I see nothing in e-mail from the company, nothing arrives to my workplace and no funds have returned to my bank account. So yesterday I send the company another e-mail wondering what is going on and that if I don't hear from them I'm going to register a complaint with the Dallas Better Business Bureau and Paypal. The company finally responds saying they had stopped the shipment because I was going to return it and had already issued a refund and wondering what else they wanted from me. To which I reply with the following letter:
Miss XXXXXX,
When I wrote my previous e-mail I was not aware that the package had been stopped nor that I was issued a refund. Contacting me to let me know that this was done would have been greatly appreciated and gone a long way toward showing me the commitment to customer service that you claim to take so seriously on your webpage.
So, to answer your question, there is nothing more that you can do for me. There are things that could have been done, but that is past and you can not redeem the reputation of your company in my eyes or in the eyes of every friend and family member I have discussed your customer service with in the past or in the future.
I'm sorry and I hope that you are able to use this as a learning experience in customer relations so that other clients are kept aware of any delays or problems with their orders and do not have as bad experiences with your company as I have.
Sincerely,
Me
I love making people upset with kindness.