Open Letter to Chevy's Fresh Mexican Grill
I sent this letter to Chevys. I got one coupon email too many trying to get me to buy something I flat out don't want, when they have something I specifically do want.
I just wanted to comment on your coupons. Most of the time your coupons are absolutely useless to me. I want to explain something. I, and many other people, don't like chunks of onions. We just don't, I don't like peppers either, but thats a different situation. So I go to a mexican restaurant, and I want good fresh refried pinto beans thats just beans with maybe some bacon cooked in it, and fajitas, just steak. But at any other mexican restaurant the tortillas are premade not fresh, and they tell me they can't give me just steak, its all mixed together.
So I go to chevys and the steak or pork in the fajitas is delicious, incredibly delicious. And I ask for it just steak, and they say everything is fresh here, so no problem. I can't get the beans, because there are small diced onions in it, so I just get steak and tortillas, though last time I got some fried yucca and it was yum!
The chips are fresh, strangely, I like your salsa, but just the juice, not the onions. I'm weird ok? But I'm not alone, plenty of people don't like that weird texture of the onions.
You send coupons, and do you send 2 for 1 fajitas? No. Do you send Special 2 dollars off lunch portion fajitas? No. You send specials for these combos you keep making more of on your menu. And you know what? I'd love some tacos served in your fresh tortillas. Just diced steak or the pork, cheese, and fresh tortilla, awesome. My gf would probably get it with lettuce and diced tomato too, she isn't as much of a purist as me. But your combos are all crazy, tons of ingredients, I can't just ask for meat and cheese, because they all have peppers or onions with the meat premarinated.
I grew up in New Mexico, when I would go to my gf's house, her mom would put all the ingredients out for the entire family and we'd go through and fill up our tortillas with whatever we wanted, it wasn't all mixed together. It was the most delicious mexican food I've ever eaten, so I don't want to hear any "this is authentic", maybe it is, but there are many "authentic" food styles.
You used to have many chevys in Las Vegas, now you just have one. And where do all my friends want to go when we want mexican? Macayos. Macayos!!! Do you know how bland they are? And no, I can't get fajitas there, they premix it all. Or they want Michoacan, which is pretty good, and they make fresh tortillas, but the chips are hard like a rock. I want chevys, but it seems like you're going further away from what makes you great.
I'd love to go to Chevys for lunch, I spend about 9 dollars a meal for lunch, but the fajitas are too expensive to go to every week and your combos, are, like I said, crazy. o_O
Thanks for hearing this rant.