Dear Verizon call center person

[rivkat]

I know you have a script, so I don't blame you personally--but when I call to report that a storm downed the cable that provides us with internet and TV, and that its severed end is draped down the side of my garage; when you hear me out and then suggest that you would like to email me a link to a program I can download so that I can diagnose many of these problems myself ... I am going to laugh.


comments on DW | reply there. I have invites or you can use OpenID.