Heya,
here is a little survey about service, from the office I am working at right now. It is aimed at helping making service better, so if you have a minute or two, please fill it out. The people here will be very happy. And pass the link on, if you want to! It is available in 14 different languages.
If you have any questions, don't hesitate to ask.
http://www.unipark.de/uc/K_FHKoeln_Mager_LS/6aa2 Thanks,
elfy
x-posted to my journal