fuck you cingular
I hate cellphone companies. No offense if you're reading this and you work for one. I'm with Cingular, previously AT&T Wireless. I, on my limited personal budget, have the $39.99/mo plan but my actual cellphone bill comes around to about $62 and change a month. I looked at the bill, and all the "extra services": state regulatory fees and plan A
( Read more... )
If you look at my bill, items 40-50 are all calls to the same number, each either one or two minutes in length, but the calls are made minute to minute. The example below illustrates:
Yes they are billing me twice. For the cycle of January 11-February 11, I automatically paid $60 to AT&T (I have the $39.99 plan, no extra frills). I migrated from AT&T to Cingular on January 3. Now, a few days later I got a bill from Cingular billing me for $174, with the cycle ending February 11. The thing is, when I switched to Cingular, I signed up for the $69.99 plan (2 lines @ $9.99, $10 in service fees, and $10 in taxes), so it should only come up to be around $100. (There was a separate $18 migration fee switching from the mergee to the mergerer. Why?) When I talked to a Cingular rep, he said the the bill was right on because the extra money was to cover the 8 days of service not covered by the cycle that started on January 11. But why are they charging $56 for eight days when only 200 minutes of the 5000 included were used? He kept stating that it was company policy to bill one month ahead: $100 for the next billing cycle, $56 for this billing cycle, and another $18 migration fee which I already paid. The bill is all effed up, I tell ya, but he kept saying nothing's wrong with it because it all follows company policy. Do you know if that's true?
Reply
I can't believe that I'm talking about work and I just put rear and end and your into a sentence. I'm dirty.
Anyway, if you migrated from AT&T to Cingular on 1/3/05 and you have a bill from AT&T showing a full month rate plan for the cycle 1/11/05-2/11/05 (your dates are off a little, btw, isn't 1/11/05-2/10/05?), that would mean that you got billed for a full month of service when you didn't have it on AT&T, your final bill would be the cycle 12/11/04-1/10/05 (your january bill) because the service cancelled for migration on that side on 1/3/05. I would call AT&T Wireless customer care and find out the exact date you migrated and why there are charges for a bill cycle on your 1/11/05-2/10/05 invoice.
There is an $18 fee to migrate a line. I don't know why, it's just the way it is. But if you can show that you already paid it they'll credit it back.
And if your dropped calls aren't crediting back automatically, call and they'll fix it; they have to fix everything that's incorrect on your bill.
With regard to the Cingular bill, if they didn't explain it to you properly, or you still feel that you are not being charged correctly, call back to Cingular Wireless customer care and ask for a supervisor. But from what you're telling me it does look like the bill is prorated incorrectly, except if you're including the migration fees with that $56 you mentioned.
Keep in mind that this is all without looking at your bills, btw. And, if you're really really not happy with it, ask to migrate back to your legacy AT&T Wireless plan.
Before going to T-Mobile, be sure to take a look at coverage maps and rate plans, not to mention the lack of rollover and true 3G data network deployment. I have nothing against T-Mobile, I was with them before they were T-Mobile, but after being able to use my phone in sub-basements and everywhere except for a few spots in the mountains of the CA/OR border, I'll never go back.
Reply
Leave a comment