*grumble mutter*
Aviva really need to get their act together when it comes to communication. Today I received two letters: one from the NCD dept asking to give them a ring in the "next 7 days", and dated "3 Jan". So that's one deadline passed.
The other from their finance department asking for the extra monies because my NCD was invalid. Dated 5 Jan, and stating that my policy would be void from tomorrow if I didn't pay up. So that took a week to turn up as well. They also say they tried to phone me -- but if they did the left no message, so they didn't try very hard.
This complete non-communication between departments and the delay they have in actually getting post delivered (surely it can't take a fucking week) is really really not good. Normally I'm back fairly late on a Tuesday, so if I'd got back at my usual time, I'd have not picked up the finance letter until after their phone lines shut, leaving me car-less for tomorrow (and I *need* the car tomorrow; can't use the bike).
As it was, I had to come back, so have averted that after a "frank" call with thier CS department, and a subsequent rant at them that if letters are going to take the best part of a week to go out, they need to provide longer grace periods.
And ... if you recall, I explictly *asked* for a date from Aviva for which they needed things ensure things like demands for cash didn't reoccur or policy cancellations happened. So their "as soon as possible" actually means "within two weeks". But but but... I *had* resent it right back on the 29th Dec!
So the NCD dept wanted to clarify something, but it seems there was nothing on my record to stop the finance side of things running through the mill.
As it was, I'd had a rant to them last Friday to sort all this out... hadn't received any comms from them, but wanted to make sure that they'd received everything, and then it all got too confusing for them. *Eventually* it was sorted out, but by this point other wheels elsewhere had started turning, and at no point was I informed that these things were going on.
I'm this close to just cancelling my policy and looking elsewhere due to their crapness at communication: why can't departments talk to each other? Why can't they get letters out within 2 days of the letter's date? And why can't they just leave a message on the answering machine? (this latter is an issue I've got about all call centres).
And their voice recognition at the start doesn't help calm me down. Give me fucking menus.
Once I've got everything together and I've calmed down, I'll be writing off a letter of complaint. All I hope is that what I've been told today *is* correct. I'll be off to AskMID each day for the next week to make sure that the central database thinks I'm still insured, otherwise there's going to be more complaints.
Seriously. Don't deal with Aviva -- they're shite.