My First Entry for 2007
My drunk one doesn't count... because I was drunk and hadn't slept yet :P
Anyway, so news from the Future Shop/Best Buy Canada front. Let's see if I can find anything to rant about. Oh! Here's today's.
I was working on filling out an RMA form for ANOTHER LG product (I'll explain that one later...) and one of the other reps comes over and puts me in coaching, and tells me that she's about ready to kill Motorola. The situation looks a little something like this.
Guy buys DVR from Future Shop in April 2006. DVR hard drive crashes today. He calls Motorola, since they made it, and they tell him that they don't exchange them, and he has to speak with the vendor. He calls Future Shop and they tell him to call Motorola. He calls my department and gets other rep, and then I take over call because she's getting super frustrated and wants to bomb all Motorola buildings. Anyway, I digress.
So I call Motorola and speak with John or Jim or Joe-Bob... I don't remember his name, but I do remember that he spoke kinda like Larry The Cable Guy. *sighs gently and shakes head* Anyway, he tells me the same things that the customer has been told and that the other rep had been told... they don't deal with it. Our conversation.
"We don't exchange it ma'am."
"Okay, then who DOES? Who is responsible for the 3-year warranty on the DVR?"
"That would be the service provider."
Makes sense, except that it's a Shaw cable box, but the customer doesn't have cable with Shaw. I call them anyway and am told that they won't honour it because the box isn't being used for their cable. The customer has Novus cable, so I called them and they said that they won't honour the warranty because it isn't their box. The customer doesn't have a service plan, so there isn't anything Assurant can do for him.
So, in a nutshell: Motorola won't honour, Shaw won't honour, Novus won't honour. So, the customer is SOL.
I called the store and spoke with the Head CSR who tried to get me into contact with the Ops manager, but he had magically disappeared, and her DSM wouldn't talk to me. I was told that I would be contacted back... now, 3 hours later, no call. *sighs* Just my luck.
*****UPDATE: Apparently, all the managers left and didn't bother to call me back. That's so super irritating, and the floor manager in isn't from that store so he can't really make the call... blah blah blah. I can understand where he's coming from, but it's still super irritating.*****
Anyway, so news from the Future Shop/Best Buy Canada front. Let's see if I can find anything to rant about. Oh! Here's today's.
I was working on filling out an RMA form for ANOTHER LG product (I'll explain that one later...) and one of the other reps comes over and puts me in coaching, and tells me that she's about ready to kill Motorola. The situation looks a little something like this.
Guy buys DVR from Future Shop in April 2006. DVR hard drive crashes today. He calls Motorola, since they made it, and they tell him that they don't exchange them, and he has to speak with the vendor. He calls Future Shop and they tell him to call Motorola. He calls my department and gets other rep, and then I take over call because she's getting super frustrated and wants to bomb all Motorola buildings. Anyway, I digress.
So I call Motorola and speak with John or Jim or Joe-Bob... I don't remember his name, but I do remember that he spoke kinda like Larry The Cable Guy. *sighs gently and shakes head* Anyway, he tells me the same things that the customer has been told and that the other rep had been told... they don't deal with it. Our conversation.
"We don't exchange it ma'am."
"Okay, then who DOES? Who is responsible for the 3-year warranty on the DVR?"
"That would be the service provider."
Makes sense, except that it's a Shaw cable box, but the customer doesn't have cable with Shaw. I call them anyway and am told that they won't honour it because the box isn't being used for their cable. The customer has Novus cable, so I called them and they said that they won't honour the warranty because it isn't their box. The customer doesn't have a service plan, so there isn't anything Assurant can do for him.
So, in a nutshell: Motorola won't honour, Shaw won't honour, Novus won't honour. So, the customer is SOL.
I called the store and spoke with the Head CSR who tried to get me into contact with the Ops manager, but he had magically disappeared, and her DSM wouldn't talk to me. I was told that I would be contacted back... now, 3 hours later, no call. *sighs* Just my luck.
*****UPDATE: Apparently, all the managers left and didn't bother to call me back. That's so super irritating, and the floor manager in isn't from that store so he can't really make the call... blah blah blah. I can understand where he's coming from, but it's still super irritating.*****